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Virtual Chat Customer Service Jobs in Utah (NOW HIRING)

Brady

Customer Service Representative II

Salt Lake City, UT

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for ...

Brady

Customer Service Representative II

Salt Lake City, UT

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Customer Service Agent Lion Energy is seeking a knowledgeable and customer-focused Customer Service ... Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ...

New

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ... Experience using CRM, ticketing, or customer service software. * Strong problem-solving and ...

New

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ... Experience using CRM, ticketing, or customer service software. * Strong problem-solving and ...

New

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Virtual Chat Customer Service information

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How much do virtual chat customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual chat customer service in Utah is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.63 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in Utah?

The most popular types of Chat Customer Service jobs in Utah are:

What are popular job titles related to Virtual Chat Customer Service jobs in Utah?

For Virtual Chat Customer Service jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Utah look for?

The top searched job categories for Virtual Chat Customer Service jobs in Utah are:

What cities in Utah are hiring for Virtual Chat Customer Service jobs?

Cities in Utah with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,165 per year, or $15.5 per hour.

Customer Service Representative - Weekends

Big Brother's Home Services

Salt Lake City, UT • On-site

$15.50 - $21/hr

Other

Posted 28 days ago

Job description

We are seeking a dependable and customer-focused professional to join our team and provide exceptional support during weekend shifts. In this role, you will serve as a primary point of contact for customers, helping resolve questions, issues, and service requests with professionalism, accuracy, and a positive attitude. The ideal candidate is an excellent communicator who enjoys working in a fast-paced environment and is committed to delivering a high-quality customer experience.

Responsibilities
  • Respond to customer inquiries by phone, email, chat, or other communication channels in a timely and courteous manner.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Resolve customer concerns efficiently while maintaining a positive and professional tone.
  • Document interactions, updates, and resolutions clearly in internal systems.
  • Escalate complex issues to the appropriate team or supervisor when needed.
  • Follow established guidelines to ensure consistency, quality, and compliance.
  • Support weekend operations and collaborate with team members to meet service goals.
  • Identify opportunities to improve the customer experience and share feedback with leadership.
Qualifications
  • Previous experience in customer service, call center, retail, hospitality, or a related role is preferred.
  • Strong verbal and written communication skills.
  • Ability to remain calm, professional, and solution-oriented in challenging situations.
  • Comfort using computers, communication tools, and basic business software.
  • Strong attention to detail and accurate data entry skills.
  • Ability to work independently and manage time effectively during weekend shifts.
  • Flexible, dependable, and committed to providing excellent service.
Preferred Attributes
  • Positive, team-oriented mindset.
  • Strong problem-solving and multitasking abilities.
  • Experience working in a fast-paced support environment.
  • Ability to adapt to changing priorities and customer needs.
What We Offer
  • A supportive work environment focused on teamwork and service excellence.
  • Opportunity to build valuable customer service and communication skills.
  • Consistent weekend schedule with potential for additional hours based on business needs.
  • Training and resources to help you succeed in the role.

We are committed to creating an inclusive environment where team members can thrive and contribute their best work. If you enjoy helping others and take pride in delivering outstanding service, we encourage you to apply.

Apply