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Virtual Chat Customer Service Jobs in Utah (NOW HIRING)

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Customer Service Agent Lion Energy is seeking a knowledgeable and customer-focused Customer Service ... Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ... Experience using CRM, ticketing, or customer service software. * Strong problem-solving and ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ... Experience using CRM, ticketing, or customer service software. * Strong problem-solving and ...

PMD BEAUTY

Customer Service - Skincare - PT

Draper, UT

$16 - $21/hr

The Role We are seeking a Customer Service & Training Specialist to join our team part‑time in ... Provide expert‑level customer support through phone, email, and live chat. * Lead product ...

PMD Beauty

Customer Service - Skincare - PT

Draper, UT · On-site

$16 - $21/hr

The Role We are seeking a Customer Service & Training Specialist to join our team part‑time in ... Provide expert‑level customer support through phone, email, and live chat. * Lead product ...

PMD Beauty

Customer Service Skincare PT

Draper, UT · On-site

$16 - $21/hr

The Role We are seeking a Customer Service & Training Specialist to join our team part‑time in ... Provide expert‑level customer support through phone, email, and live chat. * Lead product ...

A+ Garage Doors

Customer Service Representative

Sandy, UT · On-site

$19 - $23/hr

Be the voice of A Plus--support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression. * Deliver top-notch service with empathy, professionalism ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Utah

Virtual Chat Customer Service information

See Utah salary details

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How much do virtual chat customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual chat customer service in Utah is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.63 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Utah?

The most popular types of Chat Customer Service jobs in Utah are:

What are popular job titles related to Virtual Chat Customer Service jobs in Utah?

For Virtual Chat Customer Service jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Utah look for?

The top searched job categories for Virtual Chat Customer Service jobs in Utah are:

What cities in Utah are hiring for Virtual Chat Customer Service jobs?

Cities in Utah with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,165 per year, or $15.5 per hour.

Customer Service Representative II

Brady

Salt Lake City, UT • On-site

$15.50 - $21/hr

Full-time

Re-posted 21 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to champion our customer experience. In this role, you will act as a primary advocate for our highest-value accounts and a critical anchor for our team. We need someone who thrives in a fast-paced environment and excels at navigating complex technical requests, multi-channel queues, and regulatory requirements.This role is on-site our Murray, UT office location.

As a Level II representative, you will handle advanced problem-solving, manage end-to-end order processing, and serve as a cross-functional coordinator. You will also step into a leadership mentality by helping elevate the rest of the team.

Daily Responsibilities Include:

  • Advanced Order Administration: Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for complex new orders, custom quotes, samples, and pricing adjustments.
  • Compliance Guidance: Assisting customers in the thorough completion of specialized local, state, and federal forms required for proper transaction recording.
  • Complex Problem Resolution: Independently investigating root causes of customer friction, troubleshooting sophisticated billing/credit issues, and offering foundational product design recommendations.
  • Cross-Department Coordination: Collaborating directly with internal departments to gather technical specifications or resolve systemic issues on behalf of the customer.
  • Peer Mentorship: Taking an active role in orienting, training, and mentoring incoming customer service representatives to support team goals.

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