ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Utah (NOW HIRING)

Bamboo Insurance

Customer Service Advocate

Midvale, UT · Hybrid

This is a hybrid position. Applicants must be able to commute and work in our Midvale, UT office at least two days per week. Applicants who do not live within driving distance of Midvale, UT will not

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

Description: Why Join LifeWave? POSITION SUMMARY Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU on our

next page

Showing results 1-20

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Utah

Virtual Chat Customer Service information

See Utah salary details

$9

$15

$23

How much do virtual chat customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for virtual chat customer service in Utah is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.63 per hour, depending on experience, location, and employer.

How does a Virtual Chat Customer Service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a Virtual Chat Customer Service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a Virtual Chat Customer Service Representative, and why are they important?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Utah? The most popular types of Chat Customer Service jobs in Utah are:
What are popular job titles related to Virtual Chat Customer Service jobs in Utah? For Virtual Chat Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Utah look for? The top searched job categories for Virtual Chat Customer Service jobs in Utah are:
What cities in Utah are hiring for Virtual Chat Customer Service jobs? Cities in Utah with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Utah as of July 2026, with employment types broken down into 3% Locum Tenens, 62% Full Time, 4% Part Time, and 31% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $32,165 per year, or $15.5 per hour.
Customer Service Advisor

Customer Service Advisor

Lendingclub Corporation

Lehi, UT

$20/hr

Full-time

Retirement, PTO

Posted 2 days ago

LendingClub rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action, and action intofinancial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.


About the RoleAtHappen Bank, we take pride in helping ourpotential membersimprovetheir financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.
By joining the Virtual Banking team, you will have the opportunity to empower those who strive to achieve financial success. You will be a guide to ourmembersas they start a relationship withHappen Bank.In this role, you'll experience a dynamic call center environment where we provide best-in-class, nonstop member interactionsvia phones, email, and chat, through three simple principles: "Build a Relationship, Make It Easy, and Think Ahead."What You'll Do

  • Take inbound phonecalls, chats, and/or emails while accurately completing online account transactions, maintenance, and service requests from customers

  • Maintain an excellent understanding of bank products and services, procedures, policies, and appropriate regulatory issues in relation to deposit and transaction accounts, while providing empathetic and professional customer service

  • Have a strong understanding of Happen Bank products/services with the ability to adapt to new situations by thinking critically, and providing solutions to our members

  • Helpmembers understand their available options and plan what benefits them financially, as well as emotionally

  • Contribute to defined KPIs and results by infusing a human element into our call model

Pay for the position:$20/hr

Start Date: August 10, 2026

Schedules for the position(subject to change):

Monday-Friday - 6:30am - 3:00 pm

OR

Monday-Friday - 9:00am - 5:30pm

Flexibility with work from home and hybrid options.

About You

  • 1+ yearexperience in retail customer service, banking, or call center

  • You are comfortable with technology and capable of handling back-to-back phone calls and rapid switches between phone, email, and chat communications

  • You can contribute to a positive team environment by actively engaging with your peers and leaders, seeking out and applying feedback, sharing ideas and best practices

  • You take ownership of customer concerns and resolve customer issues at the first point of contact

  • You are timely and reliable, as it is important to adhere to your daily schedule

  • Ability to build relationships and focus on customer experiences

  • High school diploma or GED equivalent required

Virtual (Work from Home) Considerations:

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):

  • Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work

  • Have high speed internet with low usage during business hours (100 MBPS download speed and 10 MBPS upload speed)

  • Be able to connect directly into your modem/router (not via wifi); ethernet cord provided

  • Be comfortable trouble shooting technical issues without in-person IT support

  • MUST live and work within 75 miles of the LendingClub office hiring this role

  • While working, it is expected that you are not the primary caregiver to any pets, children or elderly

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes HB different:

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

We celebrate individuality

Individual perspectives and experiences make us and our business better-there is no "typical" Happen Bank employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our Happen Bank community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

  • Generous paid time off

  • 401(k) match up to 4% ($5,000 per year max)

  • Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

  • Onsite gym, locker room, showers and a bike room

  • Public Cafe in the building

  • Onsite barista for made to order coffee, smoothies and teas

  • Light-filled, colorful workspaces that encourage collaboration and innovation

  • Covered parking

  • Basketball courts and open field for sports activities

  • Healthy snacks and drinks

Position ineligible for visa sponsorship.

#Hybrid

#HBCS1


Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.


Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.


You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.


During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.


We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.

What LendingClub employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply