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Customer Experience Manager Jobs in Utah (NOW HIRING)

Ollie

Customer Experience Associate

Salt Lake City, UT

$16 - $21.25/hr

Manage customer relationships across multiple channels, including emails, phones, our order ... Other Experience: * Bachelor's Degree from an accredited four-year college or university.

Beddys

Customer Experience Specialist

South Jordan, UT · On-site

$17/hr

CUSTOMER EXPERIENCE SPECIALIST BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN ... Manage local pickup orders and send email reminders to customers * Place orders on the POS system ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

Experience: 5-7 years of related experience in CRM, database marketing, or loyalty marketing. * Leadership: A proven team leader with experience building, growing, and developing marketing talent.

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Utah

Customer Experience Manager information

See Utah salary details

$22.3K

$52.8K

$91.9K

How much do customer experience manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer experience manager in Utah is $52,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Utah?

The most popular types of Customer Experience jobs in Utah are:

What are popular job titles related to Customer Experience Manager jobs in Utah?

For Customer Experience Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Utah look for?

The top searched job categories for Customer Experience Manager jobs in Utah are:

What cities in Utah are hiring for Customer Experience Manager jobs?

Cities in Utah with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,800 per year, or $25.4 per hour.

Customer Experience Manager at Park Avenue Apartments

Salt Lake City, UT

Cottonwood Residential
Real Estate • 501 - 1,000 employees
Learn more about Cottonwood Residentialexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Park Avenue Apartments in Salt Lake City, UT. Apply today! 

In this role, you will work full-time. A flexible schedule is required, which includes weekends and evening hours. 

Compensation & Benefits of a Customer Experience Manager
  • Competitive base pay and quarterly bonus structure!
  • Full health, vision, dental, life, and disability benefits - available within 1-30 days!
  • Generous 401k and HSA Company match!
  • Paid time off - eligible for 3 weeks (120 hours) in 1st year!
  • 10.5 paid holidays!
Qualifications & Experience of a Customer Experience Manager
  • Leasing, sales, and/or customer service experience required.
  • Minimum of one year of experience in multifamily property management required.
  • General marketing, social media, and online marketing experience required.
  • Exceptional multi-tasking and communication skills, both oral and written.
  • A good understanding of basic accounting practices is a plus.
  • Entrata Core experience is a plus.
  • Knowledge of Fair Housing Laws is preferred.
  • Weekend availability is required.
Job Summary of a Customer Experience Manager
  • Overseeing Customer Experience Specialist performance.
  • Processing applications and leases.
  • Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting. 
  • Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
  • May occasionally perform supervisory duties in the absence of the Community Manager.

Apply