Virtual Care Navigator Jobs (NOW HIRING)

Position Summary

The Veteran Care Navigator is responsible forin-person veteran peer support by educating community on available programming available through the Trauma Recovery Center, and care navigation in a multidisciplinary setting. This position will support the goal of Trauma Recovery Services project, establishing a community-based, culturally competent, quality, and accessible program that increases access to effective trauma-focused treatment and support services.

Military cultural competency and a well-developed understanding of community resources for outpatient counseling is crucial. The Veteran Care Navigator should be engaging and energetic while maintaining professional relationships with the community they will serve using various communication strategies.

Ensure clients are receiving care as necessary to meet core service obligations and in compliance with standards, regulations and laws, maintenance of appropriate documentation, etc. This role will increase numbers of individuals reached, educated, and connected to services, thus providing expanded community awareness and improved accessibility of trauma-focused treatment systems.

Essential Duties and Responsibilities

• Provides services meeting quality standards and in compliance with various regulatory bodies as well as key performance indicators as required.

• Maintains appropriate communication with other employees and works as an effective, positive member of the organization.

• Meets and maintains applicable certification, training, and licensure requirements.

• Represents Centerstone to internal and external stakeholders, funders, and community partners; creates relationships to successfully develop Trauma Recovery Services programming; provides community education and consultation as needed.

• Required to work with independent discretion and resourcefulness and seeks out additional duties as applicable.

• Supports operations that allow Centerstone to meet all deliverables in the timeframes identified within the state contract for trauma recovery services to ensure fidelity.

• Participates in process reviews or in set up of new program processes as needed to ensure compliance with appropriate rules and to ensure quality clinical documentation.

• Contributes to the management of resource and provider network database.

• Supports effective service integration and/or coordination across intensive, community-based behavioral health care settings, including with local Veterans Affairs (VA) health providers.

• Provides targeted case management and referrals for trauma-based counseling services with providers of the Trauma Recovery Center, using shared-decision making model to ensure patient care meets individualized needs and program compliance standards.

• Encourages eligible patients and their families to utilize Centerstone's programs while also identifying and addressing barriers to engagement using brief, solution-focused emotional support techniques.

• Demonstrates an ability to assess risk and deliver safety management interventions, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated. Does not leave crisis situation until client is in a safe environment or crisis is resolved.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Knowledge, Skills, and Abilities

• Ability to effectively communicate via written, verbal, in-person, and virtual methods.

• Skills in customer service techniques and professional etiquette

• Skill in responsible team collaboration, time management and prioritizing tasks.

• Ability to solve complex problems and deliver effective decision making.

• Knowledge of community resources in Central Florida, specifically related to Veteran Serving Organizations.

• Knowledge of confidentiality guidelines

• Ability to attend in person meetings in the tri-county service area.

Minimum Qualifications

QUALIFICATIONS

Education Level
Bachelor's Degree in human services field or 5 years of experience in the behavioral health field.

Years of Experience
Military Veteran status required.

Certification/Licensure
Willing and able to obtain the certification upon hire.

Preferred Qualifications

N/A

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Program and State-Specific Requirements (When Applicable)

N/A

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.