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Virtual Call Center Jobs in Racine, WI (NOW HIRING)

Novir

Drug Proctor

Milwaukee, WI · On-site

$14.25 - $19.75/hr

In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing ... Must be able to work peak times that the call center is open, may include weekends and holidays.

Novir

Drug Proctor PMs

Milwaukee, WI · On-site

In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing ... Must be able to work peak times that the call center is open, may include weekends and holidays.

Novir

Drug Proctor

Milwaukee, WI · On-site

In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing ... Must be able to work peak times that the call center is open, may include weekends and holidays.

Novir

Drug Proctor

Milwaukee, WI

In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing ... Must be able to work peak times that the call center is open, may include weekends and holidays.

Novir

Drug Proctor PMs

Milwaukee, WI

In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing ... Must be able to work peak times that the call center is open, may include weekends and holidays.

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How much do virtual call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for virtual call center in Racine, WI is $13.19, according to ZipRecruiter salary data. Most workers in this role earn between $9.04 and $15.34 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Racine, WI?

The most popular types of Call Center jobs in Racine, WI are:

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For Virtual Call Center jobs in Racine, WI, the most frequently searched job titles are:

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The top searched job categories for Virtual Call Center jobs in Racine, WI are:

What cities near Racine, WI are hiring for Virtual Call Center jobs?

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Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Racine, WI as of September 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,427 per year, or $13.2 per hour.

Drug Proctor

Milwaukee, WI • On-site

Novir
Biotechnology Research and Development • 11 - 50 employees
Learn more about Novirexternal

$14.25 - $19.75/hr

Part-time

Re-posted 24 days ago

Job description

 Who We Are  
Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. 

Our Values  
Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future. 
Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations. 
Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence. 
Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you. 
Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar. 
 




About This Role: 
 
We’re looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience, and who is comfortable in a virtual environment.   
 
Current Scheduling Needs:  Monday through Friday 6:00 AM to noon and 3:00 PM to 9:00 PM 
Key Qualifications:
  • 2+ years in a customer facing role, preferably providing remote customer service or support.
  • Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams. 
  • Excellent verbal communication skills and strong attention to detail. 
  • Bilingual in English/Spanish a plus.
  • Strong sense of confidentiality and professionalism.  
  • Tech savvy problem solver who can multi-task to solve a variety of issues quickly. 
  • Resolve issues to consumer satisfaction and within guidelines of the service policy. 
  • Flexible schedule preferred. Must be able to work during the shifts described below. Must be able to work peak times that the call center is open, may include weekends and holidays. Hours are subject to change as business dictates. 
  • Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping.
  • Test kit prepping: assembly, boxing, label printing/cutting.
  • Special projects and duties as assigned.
Scheduling:
  • Onsite role at our headquarters in the Third Ward in Milwaukee, WI. 
  • Up to 30 hours per week for part time.
  • Opportunity for overtime during expanded hours and peak times. 
  • Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need. 
  • Paid on-call opportunities nights and weekends available based on business needs.  
Who You Are:
  • You’re A Strong Communicator: You are comfortable communicating with candidates, donors, and internal team members clearly and concisely. 
  • You’re Organized: You have strong attention to detail, never miss the little things, and have focused productivity and accuracy. 
  • You’re A People Person – Customer service is at the core of everything you do, and you are a great partner both internally and externally. 
Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.