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Virtual Academic Advisor information

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$32.8K

$53.7K

$73.1K

How much do virtual academic advisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual academic advisor in Washington is $53,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $58,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual academic advisor, and why are they important?

To thrive as a Virtual Academic Advisor, you need a solid understanding of academic programs, advising strategies, and degree requirements, typically supported by a bachelor's or master's degree in education or counseling. Familiarity with student information systems (SIS), virtual meeting platforms, and academic planning software is essential. Strong communication, active listening, and problem-solving skills help advisors build rapport and guide students effectively in a remote environment. These skills ensure students receive accurate guidance, feel supported, and are able to achieve their academic goals even in a virtual setting.

What is the difference between Virtual Academic Advisor vs Virtual Student Support Specialist?

AspectVirtual Academic AdvisorVirtual Student Support Specialist
Required CredentialsBachelor’s degree, advising certifications often preferredAssociate or bachelor’s degree, customer service or support certifications beneficial
Work EnvironmentOnline, educational institutions, advising platformsOnline, student support centers, educational institutions
Employer & IndustryColleges, universities, online education providersEducational institutions, online learning platforms
Primary FocusAcademic planning, course selection, degree progressTechnical support, student inquiries, resource guidance

Virtual Academic Advisors primarily focus on guiding students through academic planning and degree requirements, while Virtual Student Support Specialists handle technical issues and general student inquiries. Both roles are essential in online education environments but serve different functions within student services.

How does a virtual academic advisor typically collaborate with faculty and support services to assist students?

Virtual Academic Advisors frequently coordinate with faculty members and campus support services to provide holistic guidance to students. This collaboration often involves sharing academic progress updates, discussing students’ challenges, and developing strategies to support student success. Advisors may participate in virtual meetings with instructors, refer students to tutoring or counseling resources, and help design intervention plans when academic concerns arise. Strong communication skills and proactive outreach are essential for building these collaborative relationships in a remote environment.

What is a virtual academic advisor?

A Virtual Academic Advisor is an education professional who provides guidance and support to students remotely, often through online platforms, email, or video calls. Their main role is to help students with course selection, academic planning, and navigating degree requirements to ensure successful progress toward graduation. Virtual Academic Advisors also assist with identifying resources, addressing academic challenges, and answering questions about policies or procedures. This remote support allows students to access academic advising services from anywhere, making it convenient and flexible.

What does a virtual academic advisor do?

A virtual academic advisor works for high schools or colleges to advise current and potential students with their decisions on classes and careers. You work with online video messaging tools to connect with students who are either enrolled in remote education programs or are at a different campus. In this role, your job duties include reviewing student files, determine what guidance or assistance the students need to be able to finish the year's courses or help them determine which courses to take in the coming year, and providing information on post-school job and career opportunities. You may also attend educational conferences to market your school's educational programs to prospective students.

More about Virtual Academic Advisor jobs
What are the most commonly searched types of Academic Advisor jobs in Washington? The most popular types of Academic Advisor jobs in Washington are:
What are popular job titles related to Virtual Academic Advisor jobs in Washington? For Virtual Academic Advisor jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Virtual Academic Advisor jobs in Washington look for? The top searched job categories for Virtual Academic Advisor jobs in Washington are:
What cities in Washington are hiring for Virtual Academic Advisor jobs? Cities in Washington with the most Virtual Academic Advisor job openings:
Virtual Academic Advisor jobs near you
Infographic showing various Virtual Academic Advisor job openings in Washington as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution, with an average salary of $53,746 per year, or $25.8 per hour.

Virtual Service Representative (Call Center, on site) - Part Time

Community College of Baltimore County

Catonsville, MD • On-site, Remote

$19.07/hr

Part-time

Retirement

Re-posted 19 days ago

Community College Of Baltimore County rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

46th of 616 rated colleges and universities

Job description

Salary: $19.07 Hourly
Location : Catonsville, MD
Job Type: Part-Time Staff
Job Number: 2026-825
Division: Enrollment and Student Services
Opening Date: 11/21/2025
Class Description
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community. Provides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position works with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service-oriented experience.
Minimum Requirements
Associates degree or 60 transferable college credits with two (2) years of experience, or High School diploma/GED with four (4) years of experience working with students or customers in a service-oriented environment. At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.
Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students. Familiarity with Microsoft Office (Word, Excel, PowerPoint, Teams, OneDrive) preferred. Strong technical aptitude with the ability to navigate multiple digital platforms, interpret data, and troubleshoot common system issues. Bachelor's degree preferred. Bilingual skills preferred.
Class Specific Essential Duties
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:
  1. Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.
  2. Provide day to day processing of enrollment related paperwork.
  3. Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
  4. Process, prepare and validate student documents relating to all aspects of the enrollment process.
  5. Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
  6. Audit and/or verify student records. Research and resolve discrepancies.
  7. Facilitation of efficient process and data management of student enrollment records.
  8. Serve as essential staff for the College Community to ensure business continuity.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
Position Specific Essential Duties
  1. Provide virtual services through phone, chat, text and email support for all CCBC students, faculty, and staff utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
  2. Facilitate simultaneous high call volume and student information updates.
  3. Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
  4. Guide new admits through the enrollment process.
  5. Triage student questions to ensure advising appointments are only scheduled when necessary, utilizing an appointment system such as SARS Anywhere, Element451 CRM, or another queuing system. Resolve questions quickly when possible, and assign the appropriate advisor for appointments when needed. Ensure students are connected with their assigned academic advisor and schedule follow-up appointments as necessary.
  6. Ensure student's records are accurate within Banner SIS and Element 451 CRM and assisting them with updating their records as needed.
  7. Utilize the student information system, Banner, to analyze and clarify student accounts, financial aid packages, and payment options, ensuring students receive clear and actionable information to complete their financial aid processes and accept awards.
  8. Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.
  9. Utilize Banner SIS for student registration by assisting students with course selection, registration processes, and ensuring accurate enrollment data. Use Banner Xtender to scan, index, and manage student records, ensuring all documents are properly filed and easily accessible for future reference, while maintaining data integrity and confidentiality.
  10. Solve problems that the student has related to enrollment, payment, retention, and graduation processes.
  11. Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
  12. Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
  13. Document interactions with students accurately and thoroughly in Element451 CRM, tracking and maintaining records of inquiries, responses, and any follow-up actions taken.
  14. Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
  15. Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
  16. Ensure service delivery standards are met as set by Quality Assurance & Intake Management.
  17. Provide technical support to students to facilitate account recovery.

CCBC Part Time Benefits At A Glance
BENEFIT SUMMARY
Supplemental (Retirement Annuities) 403(b) and 457(b)
  • Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
    The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
  • Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
  • Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.
Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.
Sick and Safe Leave
CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.

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