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Vip Services Manager Jobs (NOW HIRING)

San Manuel Casino

VIP Services Concierge

Highland, CA · On-site

$15.50 - $19.75/hr

Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our ...

DraftKings, Inc.

VIP Services Representative

You'll build meaningful relationships with VIP customers, step in to manage accounts during periods ... Exceed engagement and service level performance targets. * Assist in reactivation efforts to re ...

Jamul Casino

VIP Services Specialist

Jamul, CA

The VIP Service Specialist will provide personalized service, assist with events, and represent our ... management • Actively captures new player names and preferences and proactively introduces the ...

Jamul Casino

VIP Services Specialist

Jamul, CA · On-site

The VIP Service Specialist will provide personalized service, assist with events, and represent our ... management • Actively captures new player names and preferences and proactively introduces the ...

Jamul Casino

VIP Services Specialist

Jamul, CA

The VIP Service Specialist will provide personalized service, assist with events, and represent our ... management • Actively captures new player names and preferences and proactively introduces the ...

Boyd Gaming

VIP Representative Services

Biloxi, MS · On-site

... management. * Follow proper phone etiquette and communicate effectively with hotel services and ... Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify ...

Boyd Gaming

VIP Representative Services

Biloxi, MS

... management. * Follow proper phone etiquette and communicate effectively with hotel services and ... Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify ...

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Vip Services Manager information

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$27.5K

$69.2K

$115.5K

How much do vip services manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for vip services manager in the United States is $69,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a VIP Services Manager typically collaborate with other departments to enhance the guest experience?

A VIP Services Manager works closely with departments such as front office, concierge, housekeeping, and security to coordinate seamless, personalized experiences for high-value guests. This role often involves regular meetings and constant communication to ensure all team members are aligned on special requests, preferences, and itineraries. By fostering strong interdepartmental relationships, the VIP Services Manager can quickly address challenges and exceed guest expectations, which is crucial in luxury hospitality environments.

What are VIP Services Managers?

VIP Services Managers are professionals responsible for ensuring that high-value clients receive exceptional service and personalized experiences. They typically work in industries such as hospitality, casinos, entertainment, or luxury retail, managing special requests, coordinating exclusive events, and resolving issues promptly. Their main goal is to build strong relationships with VIP customers, enhance client satisfaction, and encourage loyalty. This role often involves overseeing a team and collaborating with other departments to deliver seamless, high-quality service tailored to the client's preferences.

What is the difference between Vip Services Manager vs Concierge Manager?

AspectVip Services ManagerConcierge Manager
CredentialsExperience in luxury client services, hospitality certifications often preferredCustomer service experience, hospitality or tourism background common
Work EnvironmentLuxury hotels, private clubs, high-end travel agenciesHotels, resorts, luxury apartments, corporate concierge services
Employer & IndustryLuxury hospitality, private clubs, travel industryHotels, resorts, corporate sectors
Search & Comparison IntentUnderstanding high-end client service roles, luxury hospitality managementCustomer service, personalized guest experience roles

The Vip Services Manager focuses on overseeing premium client experiences, managing VIP clients, and coordinating exclusive services in luxury settings. The Concierge Manager primarily handles guest requests, reservations, and personalized services to enhance guest satisfaction. While both roles require excellent customer service skills and industry experience, the Vip Services Manager typically manages a team and develops VIP programs, whereas the Concierge Manager directly interacts with guests to fulfill their needs.

What are the key skills and qualifications needed to thrive as a VIP Services Manager, and why are they important?

To thrive as a VIP Services Manager, you need strong customer service expertise, hospitality industry experience, and a relevant degree or equivalent work history. Familiarity with property management systems (PMS), CRM software, and reservation platforms is typically required. Outstanding interpersonal skills, discretion, and problem-solving abilities set top candidates apart in delivering exceptional guest experiences. These skills ensure VIP guests receive personalized, seamless service, which is crucial for loyalty and maintaining the organization's reputation.
What cities are hiring for Vip Services Manager jobs? Cities with the most Vip Services Manager job openings:
What are the most commonly searched types of Vip Services jobs? The most popular types of Vip Services jobs are:
Who are the top companies hiring for Vip Services Manager jobs? The top employers for Vip Services Manager jobs are:
What states have the most Vip Services Manager jobs? States with the most job openings for Vip Services Manager jobs include:
What job categories do people searching Vip Services Manager jobs look for? The top searched job categories for Vip Services Manager jobs are:
Vip Services Manager jobs near you
Infographic showing various Vip Services Manager job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,153 per year, or $33.2 per hour.
VIP Services Concierge

VIP Services Concierge

San Manuel Band of Mission Indians

Highland, CA • On-site

$15.50 - $19.75/hr

Full-time

Posted 15 days ago

Job description

Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides highest VIP Services standards to our guests in High Limit Gaming Areas.
2. Manages VIP arrivals; communicates to designated personnel for escort and delivery of amenities. Offers welcome amenities.
3. Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently. Assists guests with booking changes and inquiries regarding reservations. Communicates effectively to guests in a high call volume setting.
4. Suggests promotions and special event participation pertaining to guest's offers.
5. Ensures guest information is updated and accurate at all times; verifies addresses, phone numbers, email, guest profiles and preferences. Reviews daily arrival report in order to identify special requests.
6. Records and reports all ticket requests at our sponsorship venues and distributes tickets accordingly.
7. Coordinates travel for guests to off-site events and activities.
8. Liaison to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service.
9. Safeguards the confidential nature of guest, department, and company data; adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the business and to guests.
10. Maintains impeccable gaming and non-gaming areas with great attention to detail.
11. Performs other duties as assigned to support the efficient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS
  • High School Diploma or GED required.
  • Minimum two (2) years of experience in guest services required; must have worked directly with guests; previous experience in a Casino/Hospitality environment highly preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)
  • Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
  • Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary.
  • Must possess outstanding communication and interpersonal skills.
  • Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
  • Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: credit card information and personal or financial data from customers.
  • Must actively listen to provide optimal service tailored to guest requests.
  • Ability to multi-task in a fast-paced, high demand environment required.
  • Must be comfortable working and speaking with the public.
  • Must have experience working under pressure while meeting deadlines and goals.
  • Ability to maintain a positive and professional demeanor under challenging situations.
  • Ability to work with minimal supervision.
  • Ability to critically think and analyze information with efficient solution generating skills.
  • May be required to communicate verbally and in written form in one of the following languages: Chinese, Vietnamese, Korean, or Tagalog.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Select One of the Following for Driving Responsibilities: Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
  • Primary work environment is in a climate-controlled casino and resortsetting.
  • Work requires travel to attend meetings, trade shows, and conferences.
  • Incumbents may be required to work evening, weekend and holiday shifts.
  • Must be able to work in a fast-paced, high-demand environment.
  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
  • Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
  • Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
  • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
  • Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
  • Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
  • The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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