At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As Surveillance Director, you lead the Surveillance division's operations and strategy to protect the property's integrity. You oversee the detection and reporting of illegal activities, ensure ongoing team training on gaming regulations and fraud prevention, and collaborate with leadership to develop policies that minimize risk and maintain compliance. Your role is vital in safeguarding a secure and trustworthy gaming environment.Job Description:Essential Functions and ResponsibilitiesProvide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standardsRecruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growthLead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicatorsMonitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and complianceServe as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide prioritiesPromote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgmentDevelop and implement staffing plans to provide appropriate labor to meet guest service and operational expectationsMonitor departments in-person and via surveillance technology to proactively identify potential risks of theft, gaming violations, or irregularitiesAudit departmental strategies, policies, and procedures to safeguard the company from identified risksStay current on new surveillance technology and emerging gaming cheats or fraudulent practicesResearch, review, demo, select, and implement new equipment as necessary to maintain department effectiveness and complianceUtilize approved equipment to identify, record, document, and report illegal and unusual activities throughout gaming, non-gaming, and back-of-house areasReport all illegal and unusual activities to appropriate authorities promptlyOversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications5 years of surveillance experience; includes leadership or progressive responsibility in gaming surveillance operations requiredDemonstrated success in leading large teams, multi-unit operations, or high-impact projectsExceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goalsStrong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organizationAdept at navigating ambiguity and adapting leadership style to dynamic business needsProven ability to build and maintain inclusive, collaborative, and high-performance work environmentsSkilled in budget management, workforce planning, and process optimizationThorough knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised StatutesCurrent knowledge of surveillance technology and gaming cheat detection methodsProficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platformsRequirementsThis position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuanaAt least 21 Years of AgeHigh School Diploma or Equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsOccasionally push/pull up to 50 lbsOccasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsHot cold temperaturesExtreme HeightsSlippery surfacesExposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. #J-18808-Ljbffr
