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Vip Guest Relations Jobs (NOW HIRING)

Montage International

Guest Relations Manager

Big Sky, MT · On-site

$52 - $75/hr

Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP ... Maintaining new procedures for Guest Relations operations that improve processes and communication

Rosewood Hotel Group

Guest Relations Agent

Menlo Park, CA · On-site

$26.10 - $29/hr

Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest ... Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up ...

Ballpark Village

VIP Host- Ballpark Village

Saint Louis, MO · On-site

$13.50 - $18.25/hr

GUEST RELATIONS: * Observe guests during their night, ensuring their satisfaction with their ... VIP information Equal Opportunity Employer This employer is required to notify all applicants of ...

Westgate Resorts

Guest Relations Agent

Kissimmee, FL · On-site

$16/hr

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns ... Manage transportation requests and support VIP and special guest services. * Act as a liaison ...

Westgate Resorts

Guest Relations Agent

Kissimmee, FL

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns ... Manage transportation requests and support VIP and special guest services. * Act as a liaison ...

Westgate Resorts

Guest Relations Agent

Kissimmee, FL · On-site

$16/hr

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns ... Manage transportation requests and support VIP and special guest services. * Act as a liaison ...

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Vip Guest Relations information

See salary details

$23K

$54.8K

$83.5K

How much do vip guest relations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for vip guest relations in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a VIP Guest Relations professional?

VIP Guest Relations professionals are responsible for ensuring that high-profile or important guests receive personalized and exceptional service during their stay or visit. Their duties include greeting VIP guests, managing special requests, coordinating with other departments, and often providing exclusive amenities or experiences. The goal is to enhance guest satisfaction, build loyalty, and address any issues promptly to create a memorable experience. This role is common in luxury hotels, resorts, entertainment venues, and events where guest experience is paramount.

What are the key skills and qualifications needed to thrive as a VIP Guest Relations professional?

To thrive as a VIP Guest Relations professional, you need expertise in customer service, hospitality management, and a solid understanding of luxury service standards, often supported by a hospitality degree or relevant experience. Familiarity with property management systems (PMS), reservation platforms, and CRM software is typically required. Exceptional communication, discretion, problem-solving skills, and cultural sensitivity make someone stand out in this role. These skills and qualities are crucial for delivering personalized experiences, building loyalty, and ensuring high satisfaction among high-profile clients.

What are some common challenges faced by VIP Guest Relations professionals, and how can they be addressed?

VIP Guest Relations professionals often encounter challenges such as managing high expectations, handling last-minute requests, and ensuring privacy for high-profile guests. Success in this role requires strong problem-solving skills, attention to detail, and the ability to remain calm under pressure. Building strong relationships with internal teams, such as housekeeping and security, helps to coordinate seamless service and quickly resolve any issues that arise. Proactive communication and a personalized approach are key to exceeding guest expectations and ensuring a memorable experience.

What is the difference between Vip Guest Relations vs Concierge?

AspectVip Guest RelationsConcierge
CredentialsCustomer service experience, hospitality certificationsCustomer service experience, hospitality certifications
Work EnvironmentLuxury hotels, private clubs, resortsLuxury hotels, resorts, high-end establishments
Employer & IndustryLuxury hospitality, private clubsLuxury hotels, resorts, concierge services
Search & Comparison IntentVip Guest Relations vs Concierge

Vip Guest Relations and Concierge roles both focus on providing exceptional customer service in luxury settings. Vip Guest Relations typically emphasizes personalized experiences for high-profile clients, while Concierges handle a broader range of guest needs, including reservations and local recommendations. Both roles require hospitality experience and are common in luxury hospitality environments, but Vip Guest Relations often involves more specialized client management.

Is Vip guest relations a stressful job?

Vip guest relations can be a demanding role due to high expectations from clients and the need for excellent communication and problem-solving skills. The job often involves managing multiple tasks and maintaining professionalism under pressure, which can contribute to stress levels. However, experience and a calm demeanor can help manage these challenges effectively.

What is VIP guest relations?

VIP guest relations is a role focused on providing personalized service and support to high-profile or important guests. It involves anticipating their needs, managing special requests, and ensuring a positive experience, often requiring strong communication skills and discretion.
More about Vip Guest Relations jobs

What are the most commonly searched types of Vip Guest Relations jobs?

The most popular types of Vip Guest Relations jobs are:

What job categories do people searching Vip Guest Relations jobs look for?

The top searched job categories for Vip Guest Relations jobs are:

Vip Guest Relations jobs near you
Infographic showing various Vip Guest Relations job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,754 per year, or $26.3 per hour.

Casitas and VIP Guest Services Manager

Cheeca Lodge & Spa

Islamorada, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Oversee the daily operation of the Casitas at Cheeca Lodge to ensure quality and consistency of room product and property standards.

  • Manage and train the Casitas Butler team, including recruiting, scheduling, and performance evaluations.

  • Coordinate with resort leadership and support the execution of guest experiences, including VIP stays, weddings, and events.

Job description

Nestled among lush tropical foliage and just steps from the world-class amenities of Cheeca Lodge & Spa, the Casitas at Cheeca offer an unparalleled luxury escape in the heart of Islamorada. Designed to provide the privacy of a secluded residence with the elevated service of a premier resort, the Casitas deliver a bespoke guest experience defined by authentic hospitality, thoughtful attention to detail, and unforgettable moments. The Casitas feature luxurious one and two-bedroom residences, personalized butler service, curated guest experiences, and seamless access to the best of the Florida Keys.
The Casitas and VIP Guest Services Manager is responsible for leading this exceptional experience from start to finish. This role oversees all aspects of the Casitas operation and VIP guest journey, ensuring every residence is impeccably prepared and every guest interaction exceeds expectations. Through close collaboration with resort leadership and oversight of the Casitas Butler team, the Manager creates personalized, memorable stays through proactive pre-arrival planning, tailored guest experiences, seamless service delivery, and meaningful follow-up. As a key member of the Front Office Leadership Team, this individual serves as a champion of luxury hospitality, fostering a culture of excellence that reflects the elevated standards and warm island spirit of Cheeca Lodge & Spa.
Job Duties
  • Responsible for overseeing the daily operation of the Casitas at Cheeca Lodge
  • Maintains the quality and consistency of Casitas room product and property standards
  • Recruiting, training, management and retainment of Casita Butler team members
  • Ensure Cheeca VIP guest stays are well communicated and prepared for
  • Foster and maintain positive relations with guests and team members
  • Have a full understanding of Cheeca Front Office Leadership responsibilities
  • Perform Cheeca MOD duties as needed
  • Drive for results that support the vision and values of the company.
  • Accountabile for Casitas service scores and expenses
  • Create a positive work environment through training and communication
  • Demonstrate creative problem solving, personal initiative and independent motivation to achieve goals.
  • Cooridnate with Group Sales and Conference Services team to support execution of Casitas weddings and events
  • Demonstrate passion and excitement for hospitality
  • Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations.
  • Prepare employee schedule according to business forecast and process Butler team member's payroll
  • Develop and maintain all Casitas and VIP SOP's.
  • Review and analyze monthly results, highlight trends and problem areas, and discuss these with the Director of Rooms Operations and appropriate staff.
  • Ensure appropriate action is taken to proactively improve both Guest Experience and Casitas room product
  • Attend meetings and training courses as required; continually strive for the improvement of professional skills.
  • Motivate and inspire staff to apply guest service standards and policies that will distinguish Casitas at Cheeca from the competition.
  • Conduct performance evaluations. Coach and direct activities to achieve desired performance.

Required Qualifications:
  • Minimum 5 years of progressive experience in a hotel or a related field
  • Exceptional interpersonal and customer service skills
  • Excellent organizational and multi-tasking skills
  • Strong attention to detail
  • Effective written and verbal communication skills
  • Knowledge of Microsoft Office
  • Valid Driver License

Preferred Experience
  • Minimum 3 years of progressive experience in a luxury resort environment
  • Professional Butler or Household Management experience
  • Knowledge and proficiency in areas of hospitality housekeeping and engineering
  • Knowledge of local Florida Keys offerings and attractions

Physical Requirements
  • Ability to walk and stand for extended periods, talk, hear, listen, reach, grasp and perform repetitive motions
  • Ability to push, pull, lift, carry or otherwise move up to 40 - 60 lbs.

Benefits Include:
  • 401(k) with employer matching.
  • Employer Paid Short Term and Long Term Disability Insurance.
  • AD&D insurance.
  • Dental, health, and vision insurance.
  • Employee discounts.
  • Flexible spending and health savings accounts.
  • Life insurance.
  • 18 Days Paid time off

Why Join Cheeca Lodge & Spa: As the Casitas and VIP Guest Services Manager, you will play a key role in ensuring our guests have an exceptional experience. This role offers a dynamic work environment, professional growth opportunities, and the chance to lead a dedicated team in a prestigious resort setting. Join us to make a significant impact on our guests' experiences and elevate our service standards.
Qualifications
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience.
  • Driver's License; some local travel required
  • Maintains confidentiality of guest information and activities
  • Exceptional interpersonal and customer service skills
  • Ability to communicate effectively in English both written and oral forms
  • Excellent organizational skills
  • Strict attention to detail
  • Knowledge of local offerings, and attractions

Preferred
  • Knowledge of Forbes service standards
  • Luxury experience
  • Knowledge and proficiency in all aspects of food - beverage and housekeeping
  • Professional Butler or Household Management experience

Apply