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Vietnamese Call Center Jobs (NOW HIRING)

Altus ACE

Customer Service Representative

Houston, TX

$15/hr

... call center customer care experience. Knowledge Medicare, Medicaid and health services experience preferred. Previous medical office preferred Bilingual in English/Spanish or English/Vietnamese is ...

Altus ACE

Customer Service Representative

Houston, TX · On-site

$15/hr

... call center customer care experience. Knowledge Medicare, Medicaid and health services experience preferred. Previous medical office preferred Bilingual in English/Spanish or English/Vietnamese is ...

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

We are looking for Bilingual Speaking Customer Care Coordinators that are proficient in Vietnamese ... Outbound call center experience which may include welcome/onboarding, appointment scheduling ...

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Vietnamese Call Center information

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$10

$17

$25

How much do vietnamese call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for vietnamese call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for employees working in a Vietnamese Call Center?

In a Vietnamese Call Center, you will handle incoming and outgoing calls from customers, assist with inquiries, resolve issues, and document interactions using the company's CRM software. Your daily tasks may include troubleshooting problems, providing product or service information, and sometimes translating or interpreting between Vietnamese and English. Teamwork is important, as you’ll collaborate with supervisors and other agents to resolve complex cases and improve service quality. This is a fast-paced environment where adaptability and strong communication skills are essential for managing a high volume of calls. Over time, demonstrating reliability and excellent performance can open up opportunities for advancement to supervisory or specialized roles.

What is a Vietnamese Call Center job?

A Vietnamese Call Center job involves handling inbound and outbound calls in the Vietnamese language to assist customers, provide support, or conduct sales. Agents may work for companies in various industries, such as customer service, telemarketing, or technical support. Strong communication skills and fluency in Vietnamese are essential, along with problem-solving abilities and a customer-first mindset. Some roles may also require proficiency in English or other languages.

What are the key skills and qualifications needed to thrive in the Vietnamese Call Center position, and why are they important?

To excel in a Vietnamese Call Center role, you need fluency in Vietnamese and English, strong customer service abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Excellent listening skills, patience, and problem-solving abilities help you provide effective support and build rapport with customers. These skills ensure efficient, high-quality service, and contribute to both customer satisfaction and the success of the call center team.

More about Vietnamese Call Center jobs
What are the most commonly searched types of Vietnamese Call Center jobs? The most popular types of Vietnamese Call Center jobs are:
What states have the most Vietnamese Call Center jobs? States with the most job openings for Vietnamese Call Center jobs include:
What job categories do people searching Vietnamese Call Center jobs look for? The top searched job categories for Vietnamese Call Center jobs are:
Vietnamese Call Center jobs near you
Infographic showing various Vietnamese Call Center job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Medicare Member Service Representative

Medicare Member Service Representative

Mass General Brigham Health Plan

Somerville, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Responsible for providing exceptional customer service to Medicare beneficiaries by handling inquiries, resolving concerns, and offering guidance on benefits, claims, billing, and enrollment. This role supports patients and members within a healthcare organization through phone-based, email, and in-person interactions, and plays a key role in ensuring a positive member experience. Essential Functions: -Respond to inbound calls, emails, and inquiries from Medicare members, family members, and caregivers regarding coverage, eligibility, claims, and billing. -Assist members in understanding their Medicare plan benefits and how to access services within the healthcare network. -Document all member interactions accurately in customer service or call center systems. -Collaborate with departments such as billing, care management, and clinical teams to resolve complex member issues or escalations. -Educate members on preventive services, appointment scheduling, and care navigation resources. -Follow scripts, protocols, and compliance guidelines in accordance with Medicare and CMS regulations. -Maintain confidentiality and protect patient/member information per HIPAA guidelines. -Identify recurring concerns or patterns and escalate trends to leadership to improve processes. -Meet performance and quality metrics such as call volume, response time, and customer satisfaction scores.

Education

  • High School Diploma or Equivalent required
  • Associate's Degree Healthcare Administration preferred or Associate's Degree Business preferred or Associate's Degree Related Field of Study preferred


Experience

  • Experience in Customer Service, preferably in a healthcare, insurance, or call center setting 1-2 years required
  • Experience working with Medicare beneficiaries, healthcare billing, or insurance plans 0-1 year preferred
  • Experience with CRM, call center software, or electronic health records (EHR) systems 0-1 year preferred
  • Bilingual in Spanish, Haitian Creole, and Vietnamese preferred


Knowledge, Skills and Abilities

  • Strong understanding of Medicare benefits, claims processes, and CMS guidelines.
  • Excellent verbal and written communication skills.
  • Ability to remain calm and empathetic when dealing with frustrated or confused members.
  • Strong attention to detail, accuracy, and documentation.
  • Ability to multitask in a high-volume, fast-paced call center environment.
  • Proficient in Microsoft Office and call tracking software.

Mandatory Working Model:

Monday - Friday EST hours:

  • Training Schedule: M-F 8:30 AM - 5:00 PM EST

  • Post-training Schedule, shift will range between the following:8:00 AM - 4:30 PM EST, 8:30 AM - 5 PM EST, 9:00 AM - 5:30 PM EST, or 11:30 AM - 8:00 PM EST

This is a remote position; a quiet, secure, stable, and compliant work station is required from within the US, with MGB-provided equipment and Video required during the work week

Start Date required: August 24, 2026

An on-camera video interview is required to be considered for the position


Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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