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Vietnamese Call Center Jobs (NOW HIRING)

Team Gillman

Service Call Center Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Representatives for our Service Business Development Center If you love to win and are fiercely ... Bilingual- Vietnamese, Spanish, Arabic preferred not required Prior sales, service, or BDC training ...

Team Gillman

Service Call Center Agent

Houston, TX · On-site

$14.75 - $19/hr

Representatives for our Service Business Development Center If you love to win and are fiercely ... Bilingual- Vietnamese, Spanish, Arabic preferred not required Prior sales, service, or BDC training ...

Team Gillman

Service Call Center Agent

Houston, TX

$13.50 - $17.25/hr

Representatives for our Service Business Development Center If you love to win and are fiercely ... Bilingual- Vietnamese, Spanish, Arabic preferred not required Prior sales, service, or BDC training ...

Team Gillman

Service Call Center Agent

Houston, TX

$14.75 - $19/hr

Representatives for our Service Business Development Center If you love to win and are fiercely ... Bilingual- Vietnamese, Spanish, Arabic preferred not required Prior sales, service, or BDC training ...

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Vietnamese Call Center information

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How much do vietnamese call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for vietnamese call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for employees working in a Vietnamese call center?

In a Vietnamese Call Center, you will handle incoming and outgoing calls from customers, assist with inquiries, resolve issues, and document interactions using the company's CRM software. Your daily tasks may include troubleshooting problems, providing product or service information, and sometimes translating or interpreting between Vietnamese and English. Teamwork is important, as you’ll collaborate with supervisors and other agents to resolve complex cases and improve service quality. This is a fast-paced environment where adaptability and strong communication skills are essential for managing a high volume of calls. Over time, demonstrating reliability and excellent performance can open up opportunities for advancement to supervisory or specialized roles.

What is a Vietnamese call center?

A Vietnamese Call Center job involves handling inbound and outbound calls in the Vietnamese language to assist customers, provide support, or conduct sales. Agents may work for companies in various industries, such as customer service, telemarketing, or technical support. Strong communication skills and fluency in Vietnamese are essential, along with problem-solving abilities and a customer-first mindset. Some roles may also require proficiency in English or other languages.

What are the key skills and qualifications needed to thrive in the Vietnamese call center position, and why are they important?

To excel in a Vietnamese Call Center role, you need fluency in Vietnamese and English, strong customer service abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Excellent listening skills, patience, and problem-solving abilities help you provide effective support and build rapport with customers. These skills ensure efficient, high-quality service, and contribute to both customer satisfaction and the success of the call center team.

More about Vietnamese Call Center jobs
What are the most commonly searched types of Vietnamese Call Center jobs? The most popular types of Vietnamese Call Center jobs are:
What job categories do people searching Vietnamese Call Center jobs look for? The top searched job categories for Vietnamese Call Center jobs are:
Vietnamese Call Center jobs near you
Infographic showing various Vietnamese Call Center job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

CALL CENTER REPRESENTATIVE I

NORTH EAST MEDICAL SERVICES

Daly City, CA • On-site

$31.60/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Call Center Representative I, will be responsible for assisting the team in answering and routing a high volume of calls a day to appropriate recipients. Additionally, they are responsible for assisting patients in scheduling appointments, screening, referring eligible patients to NEMS’ participating programs, and answering patients’ inquiries.

ESSENTIAL JOB FUNCTIONS:

  • Answers and routes incoming calls, including the provider line, through Cisco telephone system to appropriate resources while adhering to NEMS’ telephone etiquette standards
  • Manages large amounts of inbound and outbound calls in a timely manner
  • Follows communication “scripts” when handling different topics
  • Identifies patients’ needs, clarifies information as necessary, researches every issue, and provides solutions or alternatives
  • Builds sustainable relationships and engages customers by going  the extra mile
  • Meets personal/team qualitative and quantitative targets
  • Schedules appointments for patients for all NEMS clinics and various specialties and departments
  • Conducts updates of demographic data for current and new patients
  • Verifies/updates patient insurance and knows corresponding clinic insurance acceptance
  • Submits PCP change request through EHR
  • Informs and refers patients to NEMS services and programs
  • Assists in outreach projects
  • Enters new customer information into the system
  • Follows-up on customer calls when necessary
  • Checks and executes patient portal messages daily
  • Occasional travel to other sites as needed
  • Performs other job duties as required by manager/supervisor
  • Completion of a high school certificate or equivalent required
  • Ability to work in a fast-paced environment, be able to multi-task
  • Must have basic computer knowledge i.e. Microsoft Office Suite
  • Must be able to work variable hours and Saturdays in rotation
  • Must be detail oriented
  • Prior customer service experience preferred
  • Prior experience in a healthcare setting preferred
  • Ability to relate to patients in a professional and courteous manner, maintain a positive environment while working with coworkers and/or patients within a diverse culture
  • Provides great customer service to ensure that we are living up to NEMS vision and mission statement

LANGUAGE:

  • Must be able to fluently speak, read and write English
  • Fluency in Chinese and Vietnamese required.
  • Fluency in other languages is an asset

STATUS:

  • This is an FLSA Non-exempt position.
  • This is not an OSHA high-risk position.
  • This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).

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