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Video Game Support Jobs in California (NOW HIRING)

Nexon America Inc

Localization Copy Editor

El Segundo, CA · On-site

$29 - $35/hr

About Nexon Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading ... Nexies find support, friendship, and career growth all in one place! And because we know a healthy ...

Goertek Electronics

Senior Account Manager

Santa Clara, CA · On-site

$111K - $177K/yr

- Senior Account Manager (video game consoles and accessories) Summary We are seeking Senior Account ... support teams. Requirements · Bachelor's degree is required. MBA is a plus. · 8+ years of sales ...

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Video Game Support information

See California salary details

$12

$18

$22

How much do video game support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for video game support in California is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $19.90 per hour, depending on experience, location, and employer.

What is a video game support?

A Video Game Support job involves assisting players with technical issues, troubleshooting game errors, and providing guidance on gameplay or account-related concerns. Support agents communicate with players through chat, email, or phone to resolve problems efficiently. They also report bugs, escalate complex issues, and ensure a positive player experience. Strong communication skills, gaming knowledge, and problem-solving abilities are essential for this role.

What does a video game support specialist do?

As a Video Game Support specialist, your daily tasks will include responding to player inquiries via email, chat, or phone, diagnosing technical issues, and guiding users through troubleshooting steps. You may also escalate complex problems to higher-level support teams and document recurring issues for further analysis. Collaborating closely with fellow support agents and occasionally with game developers is common, especially when new bugs or updates arise. You'll help maintain a positive player experience by providing clear guidance and fostering a supportive community.

What are the key skills and qualifications needed to thrive in video game support?

To excel as a Video Game Support specialist, you need strong troubleshooting skills, in-depth knowledge of gaming platforms, and experience with customer service practices, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote access tools, and knowledge bases such as Zendesk or Freshdesk is common in this role. Excellent communication, patience, and problem-solving abilities help you effectively assist players while maintaining a positive brand image. These abilities ensure customers receive timely, clear, and empathetic support, leading to higher user satisfaction and retention.

What are popular job titles related to Video Game Support jobs in California?

For Video Game Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Video Game Support jobs in California look for?

The top searched job categories for Video Game Support jobs in California are:

What cities in California are hiring for Video Game Support jobs?

Cities in California with the most Video Game Support job openings:

Video Game Support jobs near you
Infographic showing various Video Game Support job openings in California as of August 2026, with employment types broken down into 59% Full Time, 32% Part Time, 6% Temporary, and 3% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $38,094 per year, or $18.3 per hour.

Community Specialist - Console

Pearl Abyss America

Manhattan Beach, CA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Pearl Abyss America, Inc. - the team behind Black Desert and Crimson Desert as well as the upcoming titles DokeV and Plan8- is seeking a high-performing, creative, results-oriented and quality-obsessed Community Specialist to help accelerate our gaming reach to millions of customers across all platforms (PC, Console) in North America.
The video game industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our team is looking for a Community Specialist with an entrepreneurial spirit and relentless tenacity to get things done. You'll be empowered to be an advocate for players' voices and a liaison between them and the development team - constantly managing the conversations, feedback, and proactively building bridges and trust within the community.
Our Community Specialists genuinely love video games, the players, and their communities; their passion for games helps them improve the quality of the game's live service. In this role, you will actively interact with the players both in-game and in the community - working closely with other team members in the live service department.
This position offers an unparalleled opportunity to ensure all of Pearl Abyss' current and future titles will achieve North American goals.
LOCATION: Manhattan Beach, CA (on-site)
JOB TYPE: Full-time
PAY RANGE: $21 - $25 per hour
RESPONSIBILITIES
  • Plan social postings for official Black Desert social channels and interact with players on the platforms
  • Create or assist in creating visual assets and copywriting for social postings
  • Respond to live game issues that occur in-game and write up appropriate notices on the forum and social channels when necessary
  • Create event plans for the player communities and execute them during live service
  • Work closely with the Content Production team to create community content (ex: short-form videos)
  • Work closely with Live Service Specialists, Customer Support, and other Community Specialists/Managers to solicit feedback and suggestions for game improvement from the community
  • Monitor and regularly report on live-service issues and player feedback
  • Monitor regularly live-streaming channels and social channels, and work closely with partner influencers
  • Coordinate and support the community moderators to uphold community guidelines and enhance player interactions
  • Perform other related duties as assigned

MINIMUM QUALIFICATIONS
  • 2+ years of work experience in the video game industry, especially in community management, customer support, QA, or related fields
  • Experience in social media management (Facebook, Twitter/X, Instagram, TikTok, etc.)
  • Extensive knowledge and gameplay of MMORPG games
  • Prior experience interacting with gaming communities (forums, social media user groups, etc.)
  • Experience in social content creation and posting, calendar publishing, asset creation, copywriting, reporting, and analytics
  • Strong customer service skills and interpersonal communication skills
  • Strong written communication skills for announcements or forum notices, with a great sense of humor
  • Ability to quickly problem solve, communicate, and deliver the best results in a fast-paced, high-volume environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanor, along with strong time-management and organization skills for coordinating multiple initiatives and priorities

*Travel may be required for this position
PREFERRED QUALIFICATIONS
  • Bachelor's degree in Communications, Marketing, or any equivalent work experience
  • Experience as a content creator, cosplayer, or live streamer within the video game community
  • Graphic design or video production/editing skills
  • Avid Black Desert player
  • Passion for video games with an interest in MMORPGs
  • Bilingual in English/Japanese or English/Korean is a plus

PEARL ABYSS AMERICA BENEFITS
In addition to having a great culture, some of our benefits include:
  • Healthcare plan (medical, dental, and vision) 100% covered by the company for you and up to 3 of your dependents
  • Life insurance (basic, voluntary, and AD&D)
  • Retirement plan (401k) - company matching up to 5%
  • Pet insurance covered by the company for our employees' pets (up to 3 pets)
  • Lifestyle Wallet - $170/month individual allowance
  • Tiny Human Wallet - $500/month child subsidy
  • Paid time off (PTO) - Vacation, sick days, public holidays, and winter break
  • Family leave (maternity and paternity)
  • Company-sponsored Korean classes
  • Free gym access in the company office building
  • Free lunch in the office
  • Stocked kitchen
  • Regular team outings, company events, and more!

Pearl Abyss America is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees, or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.

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