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Video Game Support Jobs in California (NOW HIRING)

Serve as the primary technical resource for Park Operations Managers and support escalated issues from Game Technicians and IT Technicians. * Diagnose, troubleshoot, and repair advanced mechanical ...

Serve as the primary technical resource for Park Operations Managers and support escalated issues from Game Technicians and IT Technicians. * Diagnose, troubleshoot, and repair advanced mechanical ...

MoCap and VO Line Producer

Santa Monica, CA · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support day-to-day production for video game projects, contributing to planning, tracking, and delivery of assets across multiple teams. * Build and maintain detailed production schedules, task ...

MoCap and VO Line Producer

Santa Monica, CA

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support day-to-day production for video game projects, contributing to planning, tracking, and delivery of assets across multiple teams. * Build and maintain detailed production schedules, task ...

Showing results 21-40

Video Game Support information

See California salary details

$12

$18

$22

How much do video game support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for video game support in California is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $19.90 per hour, depending on experience, location, and employer.

What is a video game support?

A Video Game Support job involves assisting players with technical issues, troubleshooting game errors, and providing guidance on gameplay or account-related concerns. Support agents communicate with players through chat, email, or phone to resolve problems efficiently. They also report bugs, escalate complex issues, and ensure a positive player experience. Strong communication skills, gaming knowledge, and problem-solving abilities are essential for this role.

What does a video game support specialist do?

As a Video Game Support specialist, your daily tasks will include responding to player inquiries via email, chat, or phone, diagnosing technical issues, and guiding users through troubleshooting steps. You may also escalate complex problems to higher-level support teams and document recurring issues for further analysis. Collaborating closely with fellow support agents and occasionally with game developers is common, especially when new bugs or updates arise. You'll help maintain a positive player experience by providing clear guidance and fostering a supportive community.

What are the key skills and qualifications needed to thrive in video game support?

To excel as a Video Game Support specialist, you need strong troubleshooting skills, in-depth knowledge of gaming platforms, and experience with customer service practices, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote access tools, and knowledge bases such as Zendesk or Freshdesk is common in this role. Excellent communication, patience, and problem-solving abilities help you effectively assist players while maintaining a positive brand image. These abilities ensure customers receive timely, clear, and empathetic support, leading to higher user satisfaction and retention.

What job categories do people searching Video Game Support jobs in California look for?

The top searched job categories for Video Game Support jobs in California are:

What cities in California are hiring for Video Game Support jobs?

Cities in California with the most Video Game Support job openings:

Infographic showing various Video Game Support job openings in California as of August 2026, with employment types broken down into 59% Full Time, 32% Part Time, 6% Temporary, and 3% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $38,094 per year, or $18.3 per hour.

Senior Producer (Game Development)

Digital Eclipse Entertainment Partners

Emeryville, CA • On-site, Remote

$115K - $140K/yr

Full-time

Medical, Dental, PTO

Re-posted 9 days ago


Job description

Senior Producer (Game Development)Emeryville, California

Salary + benefit package | On-Site 

($115,000 - $140,000)

The Company

Classic video games deserve better. At Digital Eclipse, we treat them with the same care and respect given to other artistic mediums. In its original incarnation in 1994, Digital Eclipse pioneered accurate video game re-releases, emulating vintage arcade games well before "emulation" was a household word. 30 years later, we've been reborn as a new kind of studio - one dedicated to not only restoring gaming's heritage, but to preserving it and keeping it alive and available for future generations.  

We've launched critically acclaimed titles like Mortal Kombat: Legacy Kollection, Mighty Morphin Power Rangers: Rita's Rewind, Teenage Mutant Ninja Turtles: The Cowabunga Collection, and Atari 50: The Anniversary Celebration, while also developing successful original IPs like #IDARB and collaborating with industry leaders such as Capcom and Disney. And we're just getting started.

The Role

As a Senior Producer at Digital Eclipse, you'll play a key leadership role in shaping and shipping some of the studio's most exciting projects. In this role, you'll lead multiple game projects across internal and external teams, balancing priorities while driving schedules, quality, and delivery. You'll partner closely with cross-disciplinary leads and external development teams, provide guidance, and mentorship to producers, and help establish scalable best practices for remote production and co-development workflows.

Reporting to the Head of Production, this role offers an opportunity to make a meaningful impact on how projects run at Digital Eclipse, contributing both hands-on production leadership and thoughtful process improvements that support the studio's creative goals and long-term growth.

What You'll Do

  • Lead multiple game projects concurrently, balancing priorities and guiding them toward successful, high-quality releases.
  • Manage internal teams and collaborate with key external development partners, ensuring alignment with schedules, budgets, and quality standards.
  • Manage producers and cross-functional collaborators, providing guidance on best practices, production workflows, and remote collaboration strategies.
  • Help define and improve scalable production practices for working with external development teams as DE expands its publishing and co-development capabilities.
  • Act as a key production point of contact on high-profile partnerships, contributing to relationships that support the studio's continued growth.
  • Share learnings and production strategies with the broader team, fostering cross-discipline understanding and professional development studio-wide.
  • Collaborate with the Head of Production to contribute to early project planning-including scoping, resource planning, budgeting, and forecasting.
  • Drive the success of projects from pre-production to launch, ensuring strong communication, milestone tracking, and accountability at every phase.
  • Continue developing project management expertise while working with studio management to explore potential opportunities and training programs for SCRUM/Agile certification.

Must Haves

  • 8+ years' experience in a production role in the videogame industry
  • Demonstrated ability to produce project results across multiple departments
  • Excellent communication skills
  • Strong critical thinking  and problem solving skills
  • Strong project management skills
  • Great relationship-building skills
  • Solid knowledge of Jira, Google Docs, and MS Office
  • Ability to commute or relocate to the Emeryville, California area

Bonus Points

  • Passion for video games, especially retro games
  • Contributed extensively to the development for at least two shipped console games
  • Experience with 1st party portals and submission process
  • Detail orientation without forgetting the bigger picture
  • Additional skills outside of production, including art, writing, coding, scripting, etc., that could assist in a game development environment
  • University-level degree

Compensation, Benefits + Perks:

  • Salary range: $115,000 - $140,000.  Salary commensurate with skills, qualifications and experience.
  • Medical and dental benefits
  • 15+ paid holidays + PTO
  • Opportunity to work with a passionate and dedicated team.
  • A friendly office with collaborative and talented colleagues, an arcade, and rooftop deck to enjoy office lunches and BBQs

To Apply

Please submit a resume and cover letter.

EEO Statement

Digital Eclipse is an equal opportunity employer and we are committed to providing a workplace free from harassment and discrimination.  We are committed to equal employment regardless of race, religion or lack thereof, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, medical condition, veteran status, ancestry, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.