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Video Game Support Jobs in California (NOW HIRING)

Naughty Dog

Producer

Santa Monica, CA · On-site

$139K - $141K/yr

Solid understanding of video game development, software development processes, and project management practices * 3+ years of proven experience in a production role where you've supported cross ...

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Video Game Support information

See California salary details

$12

$18

$22

How much do video game support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for video game support in California is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $19.90 per hour, depending on experience, location, and employer.

What is a video game support?

A Video Game Support job involves assisting players with technical issues, troubleshooting game errors, and providing guidance on gameplay or account-related concerns. Support agents communicate with players through chat, email, or phone to resolve problems efficiently. They also report bugs, escalate complex issues, and ensure a positive player experience. Strong communication skills, gaming knowledge, and problem-solving abilities are essential for this role.

What does a video game support specialist do?

As a Video Game Support specialist, your daily tasks will include responding to player inquiries via email, chat, or phone, diagnosing technical issues, and guiding users through troubleshooting steps. You may also escalate complex problems to higher-level support teams and document recurring issues for further analysis. Collaborating closely with fellow support agents and occasionally with game developers is common, especially when new bugs or updates arise. You'll help maintain a positive player experience by providing clear guidance and fostering a supportive community.

What are the key skills and qualifications needed to thrive in video game support?

To excel as a Video Game Support specialist, you need strong troubleshooting skills, in-depth knowledge of gaming platforms, and experience with customer service practices, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote access tools, and knowledge bases such as Zendesk or Freshdesk is common in this role. Excellent communication, patience, and problem-solving abilities help you effectively assist players while maintaining a positive brand image. These abilities ensure customers receive timely, clear, and empathetic support, leading to higher user satisfaction and retention.

What are popular job titles related to Video Game Support jobs in California?

For Video Game Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Video Game Support jobs in California look for?

The top searched job categories for Video Game Support jobs in California are:

What cities in California are hiring for Video Game Support jobs?

Cities in California with the most Video Game Support job openings:

Video Game Support jobs near you
Infographic showing various Video Game Support job openings in California as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,094 per year, or $18.3 per hour.

Video Game Capture Artist - Onsite (CONTRACT)

San Diego, CA • On-site

PlayStation Global
Manufacturing • 1 - 5K employees
Learn more about PlayStation Globalexternal

Contractor

Posted 4 days ago

Job description

This is a 4-month contract. This position is for temporary engagement through our staffing partner, Yoh Enterprise Solutions. 

We are seeking a talented and detail-oriented Capture Artist to join our team on a temporary contract basis to support the creation of marketing and promotional materials, in addition to in game and social content.

The Capture Artist will be responsible for capturing high-quality gameplay footage and screenshots that showcase gameplay features and game modes. This role requires a strong understanding of video game mechanics, visual storytelling, and production workflows. The ideal candidate is passionate about gaming and possesses excellent attention to detail, an eye for good shot composition and can work efficiently in a fast-paced production environment.

Responsibilities

  • Capture high-quality gameplay footage and screenshots across various game modes and gameplay scenarios.
  • Create visually compelling gameplay moments that highlight key features, mechanics, and player experiences.
  • Stage and execute specific gameplay scenarios based on creative briefs and marketing requirements.

Technical Operations

  • Work with debug game builds and capture hardware.
  • Operate various recording devices to capture gameplay.
  • Configure and manage recording settings to meet project specifications.
  • Troubleshoot game builds, hardware, and software issues.
  • Maintain organization of captured assets, including proper naming conventions and file management.

Collaboration

  • Work closely with Producers, Creative Directors, Game Developers, Marketing, and
  • Editorial teams to fulfill content requests.
  • Participate in capture planning sessions and creative reviews.
  • Communicate progress, challenges, and asset status to stakeholders.

Asset Management

  • Organize captured assets and distribute to editorial personnel both on-site and remote.
  • Maintain accurate records of builds, capture settings, and content requests.
  • Ensure all deliverables meet quality and technical standards.

Required Qualifications

  • Experience working with debug builds and camera controls.
  • General computer proficiency on Mac and PC.
  • Familiarity with Adobe Premiere and Media Encoder a plus.
  • Excellent attention to detail and ability to follow creative direction.
  • Strong organizational and asset management skills.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Comfortable working in a collaborative, fast-paced environment.
  • Team player with a positive and productive attitude.

Apply