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Vice President Technical Support Jobs (NOW HIRING)

Global Relay

VP, Technical Support

New York, NY

The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across ...

Global Relay

VP, Technical Support

New York, NY

The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across ...

Global Relay

VP, Technical Support

New York, NY · On-site

The Opportunity Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across ...

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Vice President Technical Support information

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How much do vice president technical support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for vice president technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of Technical Support, and why are they important?

To thrive as a Vice President of Technical Support, you need a deep understanding of technical support operations, leadership experience, and a background in IT or related fields, often supported by a bachelor’s or master’s degree. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools, and certifications like ITIL or Six Sigma are highly valued. Exceptional communication, strategic thinking, and the ability to motivate and manage large teams distinguish top performers in this role. These skills are crucial for driving customer satisfaction, operational efficiency, and aligning support strategies with business goals.

What are Vice President Technical Support?

A Vice President of Technical Support is a senior executive responsible for overseeing an organization's technical support operations. They lead teams that assist customers with technical issues, develop support strategies, and ensure high-quality service delivery. This role involves collaborating with other departments, managing budgets, and implementing technologies to improve customer satisfaction. Ultimately, the VP of Technical Support ensures that the support team meets organizational goals and maintains strong client relationships.

What is the difference between Vice President Technical Support vs Director of Technical Support?

AspectVice President Technical SupportDirector of Technical Support
ResponsibilitiesStrategic leadership, overall support vision, executive decision-makingManaging support teams, implementing policies, overseeing daily operations
Required CredentialsBachelor's/Master's in related field, extensive experience, leadership skillsBachelor's degree, technical expertise, team management experience
Work EnvironmentExecutive offices, cross-department collaborationSupport centers, technical teams, customer service environments
Industry UsageCommon in large corporations, tech firms, enterprise-level companiesWidely used across industries for support department leadership

The Vice President Technical Support focuses on strategic, high-level leadership and long-term planning, while the Director of Technical Support manages daily operations and team performance. Both roles require technical knowledge and leadership skills, but the VP role is more executive-oriented, often involved in company-wide initiatives.

How does a Vice President of Technical Support typically collaborate with product and engineering teams to improve customer experience?

A Vice President of Technical Support often works closely with product and engineering teams to relay customer feedback and identify recurring technical issues. This collaboration ensures that support insights directly inform product improvements and feature development. Regular cross-functional meetings and shared metrics help align support strategies with product roadmaps, fostering a culture of continuous improvement. This level of partnership not only enhances customer satisfaction but also streamlines internal processes for quicker resolutions.
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
Infographic showing various Vice President Technical Support job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 3% Part Time, and 30% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

VP, Technical Support

Global Relay

New York, NY

Other

Posted 27 days ago

Job description

The Opportunity

Global Relay is seeking a transformational Vice President, Technical Support to lead and modernize a mission-critical, global support organization serving 20,000+ customers across highly regulated industries.

This is a high-impact, executive-level role based in New York City-ideal for a leader who thrives in fast-paced, high-accountability environments and is energized by building world-class customer operations at scale. You will redefine Technical Support from a reactive service function into a strategic driver of product excellence, customer retention, and competitive differentiation.

Leading a global team of 75+ (with a mandate to scale), you will partner cross-functionally with Product, Engineering, Customer Success, Sales, and Operations to deliver a seamless, proactive, and data-driven customer experience across enterprise clients, including major financial institutions.

What You'll Own

Executive Leadership & Strategy

  • Set and execute a bold global vision for Technical Support, elevating it into a strategic function that directly impacts revenue retention and product innovation
  • Lead a "shift-left" transformation-reducing support demand through tighter alignment with Product and Engineering, improved product quality, and expanded self-service
  • Establish clear KPIs and accountability frameworks to deliver best-in-class response times, resolution, and customer satisfaction
  • Build a scalable, globally consistent operating model supporting enterprise and regulated clients

Global Team Leadership

  • Design and evolve a high-performing, globally distributed organization across multiple regions and time zones
  • Drive operational excellence through rigorous performance management, benchmarking, and governance
  • Build a culture of ownership, urgency, and customer-centricity aligned with New York-level execution standards
  • Lead organizational scaling, hiring, leadership development, and succession planning

Customer & Executive Engagement

  • Act as executive escalation point for key enterprise accounts
  • Build trusted relationships with senior client stakeholders, reinforcing Global Relay's position as a mission-critical partner

Transformation & Change Leadership

  • Sponsor large-scale initiatives across automation, service delivery, data security, and platform migrations
  • Lead global change management efforts, ensuring seamless execution and communication during transformation
What You Bring
  • 15+ years of senior leadership experience in fintech, SaaS, or enterprise technology
  • Proven track record leading and scaling global support organizations (100+ preferred)
  • Experience operating in high-growth, high-pressure, and highly regulated environments
  • Strong executive presence with the ability to influence C-suite stakeholders and enterprise clients
  • Deep expertise in organizational design, operational transformation, and change leadership
  • Data-driven mindset with a focus on measurable business outcomes
  • Willingness to travel globally and operate across time zones

Apply