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Vice President Service Operations information
What does a vice president of service operations do?
What are some common challenges faced by a vice president of service operations, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a vice president of service operations?
Full-time
Re-posted 22 hours ago
OhioHealth rating
7.0
Based on 339 frontline employees who took The Breakroom Quiz
416th of 887 rated healthcare providers
Job description
Reporting to the Vice President of Acute Care Services, the Vice President Clinical Affairs (VPCA), directs and coordinates the clinical affair activities of OhioHealth, for specifically assigned care sites. In collaboration with each system service line Vice President, this position is directly responsible for development of clinical programming for specifically assigned care sites that fulfills system strategic growth goals. The VPCA oversees the standardized delivery of health care associated with clinical programming, as well as compliance with all medical education, research, quality, safety, regulatory agencies governing health care delivery and the rules of accrediting bodies. This is achieved by continually monitoring outcomes, operations and its programs and initiating changes where required, all in support of system goals and objectives. This role will also participate in OhioHealth system leadership activities and projects related to assigned clinical service line.
Responsibilities And Duties:
- Drives program growth, quality outcomes, patient attribution, recruitment, acquisitions, service excellence, and fiscal targets by collaborating across OhioHealth, Clinical Enterprise, Population Health, and Acute Care operations in a matrixed environment.
- Oversees quality and safety, ensuring alignment with campus and system goals.
- Delivers efficient, high-quality clinical programs aligned with Clinical Enterprise and Population Health strategies.
- Coordinates clinical services at assigned Acute Care sites by coordinating with Clinical Service Line and Administrative VPs.
- Leads accreditation preparation, readiness, and success.
- Leads program development to meet community and patient needs, improve outcomes, and share best practices for both employed and independent practices.
- Fosters teamwork, collaboration, and accountability within the service line and organization.
- Promotes a 'for all culture' among staff, associates, and the community.
- Advances Clinical Enterprise and system goals in research, medical education, and provider engagement.
- Optimizes clinical and operational processes to adapt to healthcare changes.
- Ensures compliance with safety, quality, education, research, and regulatory standards; initiates changes as needed.
- Aligns physicians, directors, and administration with Clinical Enterprise goals.
- Partners with CE VPs to support clinical strategies and operational execution.
- Achieves acute care operating plans, budgets, and strategies at site/service line level.
- Builds relationships with independent physicians for integration with CE, CIN, and OhioHealth.
- Coordinates provider selection and operational planning with CE VPs.
- Contributes to service planning and market operations.
- Shares responsibility for patient satisfaction, associate engagement, and inclusion goals.
- Coordinates service line, population health, and acute care leadership to achieve goals and manage costs.
- Sets performance goals, allocates resources, and oversees training and development for direct reports.
- Represents OhioHealth on internal/external committees and professional organizations.
- Maintains professional growth through ongoing education and affiliations.
- Performs other related duties as assigned.
Minimum Qualifications:
Medical Doctor: Medicine (Required)
JOB CODE: 0500
JOB PROFILE NAME: VP Clinical Affairs
JOB SUMMARY
Reporting to the Vice President of Acute Care Services, the Vice President Clinical Affairs (VPCA), directs and coordinates the clinical affair activities of OhioHealth, for specifically assigned care sites. In collaboration with each system service line Vice President, this position is directly responsible for development of clinical programming for specifically assigned care sites that fulfills system strategic growth goals. The VPCA oversees the standardized delivery of health care associated with clinical programming, as well as compliance with all medical education, research, quality, safety, regulatory agencies governing health care delivery and the rules of accrediting bodies. This is achieved by continually monitoring outcomes, operations and its programs and initiating changes where required, all in support of system goals and objectives. This role will also participate in OhioHealth system leadership activities and projects related to assigned clinical service line.
MINIMUM QUALIFICATIONS
- Medical Degree
- 10 years post-graduate clinical experience
- 7 years of significant and progressive leadership, including roles such as AVPCA, system chief, system medical director, Director of medical Education or Director of Quality and Patient Safety.
SPECIALIZED KNOWLEDGE
DESIRED ATTRIBUTES
BEHAVIORAL COMPETENCIES
Leadership Competencies
INFORMATION SECURITY
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.
RESPONSIBILITIES AND DUTIES
- Drives program growth, quality outcomes, patient attribution, recruitment, acquisitions, service excellence, and fiscal targets by collaborating across OhioHealth, Clinical Enterprise, Population Health, and Acute Care operations in a matrixed environment.
- Oversees quality and safety, ensuring alignment with campus and system goals.
- Delivers efficient, high-quality clinical programs aligned with Clinical Enterprise and Population Health strategies.
- Coordinates clinical services at assigned Acute Care sites by coordinating with Clinical Service Line and Administrative VPs.
- Leads accreditation preparation, readiness, and success.
- Leads program development to meet community and patient needs, improve outcomes, and share best practices for both employed and independent practices.
- Fosters teamwork, collaboration, and accountability within the service line and organization.
- Promotes a 'for all culture' among staff, associates, and the community.
- Advances Clinical Enterprise and system goals in research, medical education, and provider engagement.
- Optimizes clinical and operational processes to adapt to healthcare changes.
- Ensures compliance with safety, quality, education, research, and regulatory standards; initiates changes as needed.
- Aligns physicians, directors, and administration with Clinical Enterprise goals.
- Partners with CE VPs to support clinical strategies and operational execution.
- Achieves acute care operating plans, budgets, and strategies at site/service line level.
- Builds relationships with independent physicians for integration with CE, CIN, and OhioHealth.
- Coordinates provider selection and operational planning with CE VPs.
- Contributes to service planning and market operations.
- Shares responsibility for patient satisfaction, associate engagement, and inclusion goals.
- Coordinates service line, population health, and acute care leadership to achieve goals and manage costs.
- Sets performance goals, allocates resources, and oversees training and development for direct reports.
- Represents OhioHealth on internal/external committees and professional organizations.
- Maintains professional growth through ongoing education and affiliations.
- Performs other related duties as assigned.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department:
Ohiohealth Administration
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About OhioHealth
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OhioHealth is a not-for-profit, faith-based health system based in Columbus, Ohio, US. Operating since 1981, it is one of the largest and most comprehensive health systems in its area of operation. OhioHealth's business is grounded at the union of the healthcare and medical industry. The organization provides a full range of healthcare services from acute hospital care to rehabilitative and long-term care, including medical research and development.
Industry
Hospitals and health care and social assistance
Company size
10,000+ Employees
Headquarters location
Columbus, OH, US