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Vice President Service Operations Jobs in Ohio (NOW HIRING)

Vice President of Operations

Mentor, OH · On-site +1

$250K - $310K/yr

... Vice President of Operations. This role provides the strategic direction and vision to the ... Support innovation through technology, service and culture * Maintain a culture that embraces a ...

... Vice President of Operations. This role provides the strategic direction and vision to the ... Support innovation through technology, service and culture * Maintain a culture that embraces a ...

Vice President of Operations

Mentor, OH · On-site

$250K - $310K/yr

... Vice President of Operations. This role provides the strategic direction and vision to the ... Support innovation through technology, service and culture * Maintain a culture that embraces a ...

... of customer service. Essential Functions: * Serve as a member of Dayton Live's Senior Staff ... Oversee day-to-day operations of the Education Department, ensuring efficient workflow, resource ...

CBZ) is a leading professional services advisor to middle-market businesses nationwide. With ... Ensure programs are administered with accuracy, transparency, and operational discipline * Partner ...

Reporting to the Senior Vice President of Shelter and Rehabilitation Operations (SVP SRO), the VP ... Mentor teams on subjects such as animal welfare, communication, customer service, leadership, and ...

Both our client service and culture are second to none, stemming from our firmwide embrace of our ... Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ...

Operational Leadership: * Oversee day-to-day operations of the manufacturing plant, ensuring ... service delivery, and the ability to work productively as a member of a team or work group are ...

VP of Linehaul & Fleet Operations

Columbus, OH · On-site +1

$200K - $300K/yr

OnTrac is hiring a VP of Linehaul & Fleet Operations ! Are you eager to join a dynamic and ... Network design, capacity & service planning: Establish long-range transportation network strategies ...

... Services ... This executive leadership role will serve as a strategic scientific, medical, and operational ...

Showing results 21-40

Vice President Service Operations information

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.
What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Vice President Service Operations jobs in Ohio? For Vice President Service Operations jobs in Ohio, the most frequently searched job titles are:
What cities in Ohio are hiring for Vice President Service Operations jobs? Cities in Ohio with the most Vice President Service Operations job openings:

Administration, Vice President of Clinical Affairs- Marion General Hospital

OhioHealth

Marion, OH

Full-time

Re-posted 22 hours ago


OhioHealth rating

7.0

Company rating: 7.0 out of 10

Based on 339 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers


Job description

Reporting to the Vice President of Acute Care Services, the Vice President Clinical Affairs (VPCA), directs and coordinates the clinical affair activities of OhioHealth, for specifically assigned care sites. In collaboration with each system service line Vice President, this position is directly responsible for development of clinical programming for specifically assigned care sites that fulfills system strategic growth goals. The VPCA oversees the standardized delivery of health care associated with clinical programming, as well as compliance with all medical education, research, quality, safety, regulatory agencies governing health care delivery and the rules of accrediting bodies. This is achieved by continually monitoring outcomes, operations and its programs and initiating changes where required, all in support of system goals and objectives. This role will also participate in OhioHealth system leadership activities and projects related to assigned clinical service line.

Responsibilities And Duties:

  • Drives program growth, quality outcomes, patient attribution, recruitment, acquisitions, service excellence, and fiscal targets by collaborating across OhioHealth, Clinical Enterprise, Population Health, and Acute Care operations in a matrixed environment.
  • Oversees quality and safety, ensuring alignment with campus and system goals.
  • Delivers efficient, high-quality clinical programs aligned with Clinical Enterprise and Population Health strategies.
  • Coordinates clinical services at assigned Acute Care sites by coordinating with Clinical Service Line and Administrative VPs.
  • Leads accreditation preparation, readiness, and success.
  • Leads program development to meet community and patient needs, improve outcomes, and share best practices for both employed and independent practices.
  • Fosters teamwork, collaboration, and accountability within the service line and organization.
  • Promotes a 'for all culture' among staff, associates, and the community.
  • Advances Clinical Enterprise and system goals in research, medical education, and provider engagement.
  • Optimizes clinical and operational processes to adapt to healthcare changes.
  • Ensures compliance with safety, quality, education, research, and regulatory standards; initiates changes as needed.
  • Aligns physicians, directors, and administration with Clinical Enterprise goals.
  • Partners with CE VPs to support clinical strategies and operational execution.
  • Achieves acute care operating plans, budgets, and strategies at site/service line level.
  • Builds relationships with independent physicians for integration with CE, CIN, and OhioHealth.
  • Coordinates provider selection and operational planning with CE VPs.
  • Contributes to service planning and market operations.
  • Shares responsibility for patient satisfaction, associate engagement, and inclusion goals.
  • Coordinates service line, population health, and acute care leadership to achieve goals and manage costs.
  • Sets performance goals, allocates resources, and oversees training and development for direct reports.
  • Represents OhioHealth on internal/external committees and professional organizations.
  • Maintains professional growth through ongoing education and affiliations.
  • Performs other related duties as assigned.

 

Minimum Qualifications:

Medical Doctor: Medicine (Required)

JOB CODE: 0500
JOB PROFILE NAME: VP Clinical Affairs
JOB SUMMARY

Reporting to the Vice President of Acute Care Services, the Vice President Clinical Affairs (VPCA), directs and coordinates the clinical affair activities of OhioHealth, for specifically assigned care sites. In collaboration with each system service line Vice President, this position is directly responsible for development of clinical programming for specifically assigned care sites that fulfills system strategic growth goals. The VPCA oversees the standardized delivery of health care associated with clinical programming, as well as compliance with all medical education, research, quality, safety, regulatory agencies governing health care delivery and the rules of accrediting bodies.  This is achieved by continually monitoring outcomes, operations and its programs and initiating changes where required, all in support of system goals and objectives. This role will also participate in OhioHealth system leadership activities and projects related to assigned clinical service line.

MINIMUM QUALIFICATIONS

  • Medical Degree
  • 10 years post-graduate clinical experience
  • 7 years of significant and progressive leadership, including roles such as AVPCA, system chief, system medical director, Director of medical Education or Director of Quality and Patient Safety.

SPECIALIZED KNOWLEDGE

DESIRED ATTRIBUTES

BEHAVIORAL COMPETENCIES
Leadership Competencies

INFORMATION SECURITY
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.
 

RESPONSIBILITIES AND DUTIES

  • Drives program growth, quality outcomes, patient attribution, recruitment, acquisitions, service excellence, and fiscal targets by collaborating across OhioHealth, Clinical Enterprise, Population Health, and Acute Care operations in a matrixed environment.
  • Oversees quality and safety, ensuring alignment with campus and system goals.
  • Delivers efficient, high-quality clinical programs aligned with Clinical Enterprise and Population Health strategies.
  • Coordinates clinical services at assigned Acute Care sites by coordinating with Clinical Service Line and Administrative VPs.
  • Leads accreditation preparation, readiness, and success.
  • Leads program development to meet community and patient needs, improve outcomes, and share best practices for both employed and independent practices.
  • Fosters teamwork, collaboration, and accountability within the service line and organization.
  • Promotes a 'for all culture' among staff, associates, and the community.
  • Advances Clinical Enterprise and system goals in research, medical education, and provider engagement.
  • Optimizes clinical and operational processes to adapt to healthcare changes.
  • Ensures compliance with safety, quality, education, research, and regulatory standards; initiates changes as needed.
  • Aligns physicians, directors, and administration with Clinical Enterprise goals.
  • Partners with CE VPs to support clinical strategies and operational execution.
  • Achieves acute care operating plans, budgets, and strategies at site/service line level.
  • Builds relationships with independent physicians for integration with CE, CIN, and OhioHealth.
  • Coordinates provider selection and operational planning with CE VPs.
  • Contributes to service planning and market operations.
  • Shares responsibility for patient satisfaction, associate engagement, and inclusion goals.
  • Coordinates service line, population health, and acute care leadership to achieve goals and manage costs.
  • Sets performance goals, allocates resources, and oversees training and development for direct reports.
  • Represents OhioHealth on internal/external committees and professional organizations.
  • Maintains professional growth through ongoing education and affiliations.
  • Performs other related duties as assigned.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department:

Ohiohealth Administration


What OhioHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

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About OhioHealth

Sourced by ZipRecruiter

OhioHealth is a not-for-profit, faith-based health system based in Columbus, Ohio, US. Operating since 1981, it is one of the largest and most comprehensive health systems in its area of operation. OhioHealth's business is grounded at the union of the healthcare and medical industry. The organization provides a full range of healthcare services from acute hospital care to rehabilitative and long-term care, including medical research and development.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US