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Vice President Retail Jobs in Riverside, CA (NOW HIRING)

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$70K - $120K/yr

Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate ...

W3Global Inc.

Sales Account Manager

Placentia, CA · On-site

$65K - $70K/yr

... retail industries and continues to grow through acquisitions and expansion. Position Summary Our Client is seeking a motivated Sales Account Manager to support the Vice President of Business ...

ST JOHN KNITS INC

SENIOR DESIGNER, KNITWEAR

Anaheim, CA · On-site

$135K - $150K/yr

They will contribute and collaborate with the SVP of Design, as well as the Design Team, in ... retail prices and within sample budget count * Strong skills to co-present Design collection to ...

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All JobsVice President Retail JobsVice President Retail Jobs in Riverside, CA

Vice President Retail information

See Riverside, CA salary details

$45.4K

$164.3K

$289.5K

How much do vice president retail jobs pay per year?

As of Aug 20, 2026, the average yearly pay for vice president retail in Riverside, CA is $164,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $198,200.00 per year, depending on experience, location, and employer.

What is a vice president retail?

A Vice President Retail is a senior executive responsible for overseeing a company's retail operations, sales strategies, and overall store performance. They develop business strategies to drive revenue growth, enhance customer experience, and manage budgeting and staffing. This role involves working closely with regional managers, marketing teams, and other departments to ensure alignment with company goals. The VP of Retail also analyzes market trends and competitor activity to optimize sales strategies and maintain a competitive edge.

What are the key skills and qualifications needed to thrive as a vice president retail?

To excel as a Vice President Retail, you need extensive experience in retail operations, strategic planning, merchandising, and profit and loss management, typically backed by a relevant degree and significant leadership experience. Familiarity with retail management systems, data analytics tools, and customer relationship management (CRM) platforms is important, along with potential certifications in retail management or business leadership. Strong leadership, excellent communication, and the ability to motivate teams through change are crucial soft skills for this position. These competencies ensure effective oversight of store performance, drive customer satisfaction, and enable the company to achieve growth objectives in a competitive market.

What are some common challenges faced by vice presidents of retail, and how can they be addressed?

Vice Presidents of Retail often face challenges such as adapting to rapidly changing consumer trends, managing large and diverse teams, and ensuring consistent performance across multiple store locations. Staying ahead of competitors requires continuous innovation in merchandising and customer experience, as well as agile decision-making based on data analytics. Effective leaders address these challenges by fostering strong communication within their teams, promoting a culture of adaptability, and leveraging technology to monitor and improve key performance metrics. Success in this role often depends on the ability to balance strategic thinking with hands-on operational oversight.

What are the most commonly searched types of Retail jobs in Riverside, CA?

The most popular types of Retail jobs in Riverside, CA are:

What job categories do people searching Vice President Retail jobs in Riverside, CA look for?

The top searched job categories for Vice President Retail jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Vice President Retail jobs?

Cities near Riverside, CA with the most Vice President Retail job openings:

Vice President Retail jobs near you

VP, Contact Center Technology

loanDepot

Irvine, CA • On-site

$148K - $190K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

loanDepot rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Description
Position at loanDepot
Position Summary:
Responsible for the strategic direction, implementation, and optimization of technology systems that drive customer service efficiency, including CCaaS platforms, CRM, AI/IVR tools, and omnichannel solutions. This leader bridges operational needs with technical infrastructure to enhance agent performance and customer experience
Responsibilities:
  • Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email).
  • Leads the optimization of the telephony platform, conducts a holistic assessment of capabilities, adoption gaps, and configuration opportunities to maximize ROI and system impact.
  • Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage, identifying cost-reduction opportunities, optimizing licensing, and ensuring investments deliver measurable value and operational efficiencies.
  • Transforms complex operational, telephony, and customer journey data into clear, actionable strategies that enhance agent performance, reduces friction points, elevates overall customer experience and drives revenue.
  • Manages the integration of telephony, AI-powered self-service (IVA), and CRM systems to create seamless agent desktops and improve customer journeys.
  • Leverages workforce engagement tools and data-driven insights to improve KPIs such as Average Handle Time (AHT) and First Call Resolution (FCR).
  • Re-evaluates success metrics and governance mechanisms to determine effectiveness of system enhancements and data-driven initiatives, ensuring technology investments directly support organizational goals and operational excellence.
  • Mentors technical teams and manage relationships with vendors to ensure system reliability and security.
  • Fosters strong relationships with cross-functional teams to ensure initiatives are successfully delivered and innovation prioritized, while managing multiple priorities.
  • Leads, coaches, and develops a high-performing team by providing clear direction, ongoing feedback, and opportunities for growth, ensuring alignment with organizational goals and operational excellence.
  • Facilitates collaboration and creates a positive team environment through initiatives that address team dynamics, builds cohesion, and promotes growth.
  • Performs other duties and projects assigned.

Requirements:
  • Bachelor's Degree required in Information Technology or similar field, and/or a minimum of twelve (12) + years' experience working in a similar field.
  • Deep understanding of telephony, cloud-based networking, and contact center infrastructure; Genesys expertise highly preferred.
  • Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.).
  • Proven ability to design and optimize omnichannel customer journeys.
  • Hands-on experience with outbound and inbound campaign management, including segmentation, routing, and performance tracking.
  • Experience in the Mortgage industry preferred.
  • Travel 10% + of time required.
  • Proficient with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
  • Ability to interpret data and apply basic to intermediate math skills.
  • Exceptional verbal, written and interpersonal communication skills.
  • Solid problem-solving skills with a practical, solution-focused approach.

Why work for #teamloanDepot:
  • Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful, and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this roles is between $182,000 and $251,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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