Vice President Ecommerce Operations Jobs (NOW HIRING)

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

Visual Comfort Offers:

• Work-Life Balance: This role will be onsite in Skokie, IL
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Develop and execute on a differentiated vision and strategy for Visual Comfort & Co. to rapidly achieve multi-fold growth in the main ecommerce KPI’s (revenue, traffic, orders, AOV, customers, contribution margin) across online customer segments (Consumer, Trade and Wholesale) while upholding brand standards and profitability objectives.
• Own the digital commerce roadmap and end-to-end customer experience, partnering with Marketing, Creative, IT, and Product Teams to deliver exceptional digital experiences, differentiated merchandising, and profitable growth.
• Oversee digital merchandising operations, ensuring product information, digital assets, metatdata, and customer facing content are accurate, optimized, and scalable.
• Partner with Marketing to optimize digital demand generation and marketing operations across email, SMS, performance marketing, and customer lifecycle initiatives to drive acquisition, retention, and revenue growth.
• Lead SEO, CRO, experimentation, personalization, and emerging AI capabilities to improve customer engagement, search visibility, site merchandising, and digital performance.
• Lead cross-functional digital initiatives while evaluating emerging technologies, customer insights, and market trends to continuously improve the customer experience and strengthen the VCC competitive advantage.
• Serve as a key member of the Marketing Leadership Team, regularly presenting ecommerce performance, initiatives, investment recommendations, and customer insights to executive leadership.
• Build, lead, and develop a high-performing ecommerce organization focused on innovation, accountability, and continuous improvement.

• 10+ years of ecommerce leadership experience, including back-end and front-end responsibilities, with a proven track record of delivering results.
• Bachelor's degree in Marketing, Business Administration, or a related field required. MBA preferred.
• Salesforce platform/systems, Adobe, GA4, Bloomreach experience proffered.
• Has led ecommerce optimization, replatforming, personalization/segmentation, product management, analytics, SEO, and/or development programs.
• Prior responsibility for site revenue/P&L. Strong commercial mindset.
• Understands the importance of the site in building the brand; can balance the art and science of site merchandising and performance optimization.
• Uses data to drive decision making; tracks, analyzes, and manages big data and site metrics; makes data-driven decisions to improve site performance.
• Strong leadership of people and managing to executive team.
• Ability to manage teams within Visual Web Merchandising Specialist, Web Data Manager, SEO Specialist, eCommerce Digital Merchant, DAM Librarian, Email Marketing Manager
• Compassionate leader that will build consensus and collaboration.
• Ability to thrive in a fast-paced, dynamic environment.

Compensation Range: $265,000 - $275,000 plus 20% scale bonus opportunity

Compensation is based on individual factors, including skill set, relevant experience, and work location.

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