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Vice President Customer Retention Jobs (NOW HIRING)

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across ...

Redfish Recruiting

VP Customer Loyalty

$141K - $181K/yr

Job Title: VP of Customer Loyalty/Membership Location: Remote About Us: At Rate.com, we are ... Expertise in customer engagement strategies, retention metrics, and loyalty analytics. * Strong ...

AbsenceSoft

Vice President, Customer Growth

$141K - $181K/yr

Vice President, Customer Growth AbsenceSoft is looking for a VP, Customer Growth to lead the ... Establish and monitor KPIs such as renewal rate, net revenue retention, and upsell/cross-sell ...

Cymulate Ltd

VP Customer Success

Washington, DC · On-site

VP Customer Success Cymulate's Continuous Security Validation enables companies to challenge ... What You Will Have * 8+ years of experience in Customer Success, Customer Retention, Account ...

Energy Exemplar

VP Customer Success

Salt Lake City, UT · On-site

The Vice President, Customer Success - Americas is a strategic, revenue-focused leader responsible ... Retention Focus: Develop and execute a comprehensive customer retention strategy, emphasizing ...

KEY DATA

VP, Customer Success

Destin, FL · On-site

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for ... Retention Define and track retention and customer health as core performance metrics for the ...

TechSee

VP Customer Operations

Manhattan, NY · On-site +1

As VP Customer Operations, you will have ownership of how customers experience this new solution ... retention. * Translate cutting-edge Visual & Generative AI capabilities into tangible business ...

Zus Health

VP, Customer Success

Boston, MA · On-site

$200K - $240K/yr

VP Of Customer Success Zus is a shared health data platform designed to accelerate healthcare data ... The successful candidate will drive customer satisfaction, retention, and growth by implementing ...

Zeta Global

Vice President, Customer Success

The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success ... You will be responsible for driving retention, expansion, adoption, and customer advocacy across a ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.

Armada

OR · On-site

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.

Enseo

VP, Customer Support (US)

Plano, TX · On-site

$133K - $170K/yr

Vice President, Customer Support At Enseo, we're redefining what hospitality technology can be. We ... Build career paths and development programs that span both sites and retain top talent in each ...

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How much do vice president customer retention jobs pay per year?

As of Aug 9, 2026, the average yearly pay for vice president customer retention in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.
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Vice President Customer Retention jobs near you

Vice President of Customer Growth

PatientIQ

Chicago, IL

$142K - $182K/yr

Full-time

Re-posted 9 days ago

Job description

ABOUT US

PatientIQ is the leading outcomes intelligence platform for healthcare - purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform - ClinicalPRO, ResearchPRO, and DataPRO - powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.

ABOUT THE ROLE

PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.

ROLE RESPONSIBILITIES
  • Own the full NRR and expansion ARR targets for PatientIQ - the primary commercial metric for this role.
  • Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
  • Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
  • Own the Strategic Account Program for named accounts - executive relationship management, multi-year expansion planning, and EBR cadence.
  • Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
  • Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and Specialty accounts from sale through expansion.
  • Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
  • Develop and retain a high-performing team - coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
  • Oversee FY2027 headcount plan and capacity modeling.

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