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Vice President Call Center Jobs in Raleigh, NC (NOW HIRING)

Vice President of Enrollment Location: Raleigh, NC Reporting Relationship: Chief Revenue Officer ... This role sits at the center of student acquisition, financial aid and services, alumni revenue ...

Assistant Vice President

Cary, NC · On-site

$152K - $165K/yr

Assistant Vice President Location: Cary, NC Overview DB Global Technology, Inc. seeks an Assistant ... and data center isolation activities; and, in the execution of duties, utilizing Oracle, MSSQL ...

VICE PRESIDENT, FINANCE & CONTROLLER (REMOTE) We're Palco. We provide the management, support, and ... the center of everything we do. Through innovative technology and decades of expertise, we help ...

VICE PRESIDENT, FINANCE & CONTROLLER (REMOTE) We're Palco. We provide the management, support, and ... the center of everything we do. Through innovative technology and decades of expertise, we help ...

Vice President of IT

Durham, NC · On-site

$151K - $189K/yr

The Vice President of Information Technology will drive strategic alignment between IT initiatives ... Data center, network, and cloud infrastructure * Endpoint support for clinical and corporate teams

Vice President of IT

Durham, NC

$151K - $189K/yr

The Vice President of Information Technology will drive strategic alignment between IT initiatives ... Data center, network, and cloud infrastructure * Endpoint support for clinical and corporate teams

Vice President of IT

Durham, NC

$151K - $189K/yr

The Vice President of Information Technology will drive strategic alignment between IT initiatives ... Data center, network, and cloud infrastructure * Endpoint support for clinical and corporate teams

Vice President of IT

Durham, NC · On-site

$151K - $189K/yr

The Vice President of Information Technology will drive strategic alignment between IT initiatives ... Data center, network, and cloud infrastructure * Endpoint support for clinical and corporate teams

Vice President Information Technology

Durham, NC · On-site

$151K - $189K/yr

The Vice President of Information Technology (VP IT) plays a pivotal role as a senior leader ... Data center, network, and cloud infrastructure * Endpoint support for clinical and corporate teams

Job Title Senior Engineer Corporate Title Vice President Location Cary, NC Who we are In short - an ... center in Cary, North Carolina in 2009. Learn more about us here. Overview This role is responsible ...

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Showing results 1-20

Vice President Call Center information

See Raleigh, NC salary details

$42.3K

$153.1K

$269.7K

How much do vice president call center jobs pay per year?

As of Aug 9, 2026, the average yearly pay for vice president call center in Raleigh, NC is $153,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,800.00 and $184,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a vice president call center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a vice president call center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a vice president call center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What job categories do people searching Vice President Call Center jobs in Raleigh, NC look for? The top searched job categories for Vice President Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Vice President Call Center jobs? Cities near Raleigh, NC with the most Vice President Call Center job openings:
Infographic showing various Vice President Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $153,125 per year, or $73.6 per hour.

Vice President of Enrollment

SACRAO

Raleigh, NC • On-site

$120 - $160/hr

Other

Posted 4 days ago


Job description

Position: Vice President of Enrollment
Location: Raleigh, NC
Reporting Relationship: Chief Revenue Officer
Website: MyComputerCareer.edu

MyComputerCareer (MyCC) is seeking a transformational Vice President of Enrollment to lead and modernize the organization’s primary revenue engine, overseeing the enterprise-wide enrollment function that drives approximately 98% of company revenue. This role sits at the center of student acquisition, financial aid and services, alumni revenue, and cross-functional collaboration with marketing, education, and career services. As the leader of the largest team in the organization (150–170+ staff), the VP of Enrollment will be a critical member of the executive leadership team, responsible not only for delivering enrollment performance, but for elevating leadership capability, accountability, and operational discipline across the function.

The VP will inherit a profitable, mission-driven institution entering a significant next phase: redesigning a complex, traditional B2C enrollment model into a more strategic, ecosystem-based advising approach aligned with an expanding product catalog and long-term growth strategy. Concurrently, the organization is undergoing a Salesforce Education Cloud migration and broader infrastructure modernization. The VP is expected to sustain and exceed quarterly enrollment targets while simplifying workflows, strengthening leadership bench depth, and driving cultural alignment during a period of meaningful transformation.

This is a highly visible, hands‑on enterprise leadership role requiring both strategic architecture and operational rigor. The ideal candidate will be a seasoned corporate B2C sales executive with experience leading large, multi-layered teams, motivating performance without incentive compensation (Title IV environment), and successfully guiding organizations through systems change and cultural reset. Success demands a strategic operator who can inspire at scale, integrate closely with career outcomes and product strategy, and lead with credibility in a regulated, mission‑driven education environment.

Purpose of the Position

The Vice President of Enrollment is a dedicated member of the Senior Leadership Team. They take direct ownership of the development and execution of all operational and strategic management of sales to increase revenue, market share, and overall profitability of the organization. The Vice President of Enrollment will lead established education sales, including the Contact Center, Admissions, and Financial Aid departments. In addition, they will work closely with Corporate Development to establish new product lines and sales initiatives. The VP of Enrollment will promote company products and services, develop sales plans and strategies, and continuously evaluate progress with a success‑driven mindset. The Vice President of Enrollment is a dynamic leader with the ability to motivate the sales teams to meet and exceed company goals and objectives.

Essential Duties

The Vice President of Enrollment is responsible for leading MyComputerCareer’s enrollment organization with strategic clarity, operational discipline, and deep alignment to the institution’s mission and core values. This role requires enterprise‑level leadership that drives revenue growth, strengthens cross‑functional collaboration, ensures regulatory compliance, and builds a high‑performing, student‑centered culture. The essential duties below reflect both the strategic and operational accountabilities necessary to elevate enrollment performance while reinforcing the organization’s commitment to Love, Excellence, Ethics, and Customer First.

  • Evangelist of our Company Mission
  • Lead by example and inspire others to live the MyComputerCareer Core Values of Love, Excellence, Ethics and Customer First
  • Continually improve the sales process to grow revenue
  • Partner with other members of Sr. Leadership to develop long‑range strategic goals and plans for the organization
  • Provide strong leadership to all sales teams to promote motivation, team success, and employee retention
  • Create a culture of professional and personal development wherein employees feel supported, valued, and appreciated
  • Work with departmental leaders to plan, create and implement training programs for current and new enrollment team members
  • Communicate with the Senior Leadership and Board of Directors regarding performance, progress, and concerns
  • Partner with Chief Marketing Officer in strategic planning and designing effective, professional, and exciting marketing and/or sales materials
  • Drive efficiency through data analytics and updated technology for a world class employee and customer experience
  • Create and design sales processes and strategies
  • Ensure excellent communication between departments as needed
  • Manage statistical data within the sales teams to ensure data is accurate and being used properly to improve performance
  • Remain current on compliance and regulatory changes in order to maintain quality and compliance in all things
  • Keep records of all in‑service training for reporting to accreditor
  • Ensure all practices are compliant and ethical
  • Assess weekly, monthly, and annual statistics to ensure the achievement of conversions and enrollment standards are being met and exceeded by leading the strategic planning, development and implementation of Career Gateway initiatives via phone, email, chat, and text with prospects
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