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Vice President Call Center Jobs in Indiana (NOW HIRING)

Financial Center

VP, Internal Audit

Indianapolis, IN · On-site

$130 - $190/hr

Current Open Positions Position: VP, Internal Audit Location: 7101 E. 56th Street Indianapolis, IN Job Id: 184 # of Openings: 1 Position: VP, Internal Audit Department: Internal Audit Reports to:

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Verida Inc

Onsite State Director

Indianapolis, IN · On-site

Provide oversight of call center operations to ensure quality interactions with clients, members ... Work with the Vice President of Operations as needed to identify concerns and understand proposed ...

GreenWay Bank

VP Corporate Controller

Fort Wayne, IN · On-site

$120 - $190/hr

POSITION SUMMARY The VP, Corporate Controller provides hands-on leadership of GreenWay Bank ... Ensures timely and accurate filing of all regulatory reports (Call Report, FR Y-series, etc.

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Showing results 21-40

All JobsVice President Call Center JobsVice President Call Center Jobs in Indiana

Vice President Call Center information

See Indiana salary details

$41.4K

$149.9K

$264.1K

How much do vice president call center jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vice president call center in Indiana is $149,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,400.00 and $180,800.00 per year, depending on experience, location, and employer.

What does a vice president call center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a vice president call center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What are the key skills and qualifications needed to thrive as a vice president call center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What are the most commonly searched types of Call Center jobs in Indiana?

The most popular types of Call Center jobs in Indiana are:

What are popular job titles related to Vice President Call Center jobs in Indiana?

For Vice President Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center jobs in Indiana look for?

The top searched job categories for Vice President Call Center jobs in Indiana are:

What cities in Indiana are hiring for Vice President Call Center jobs?

Cities in Indiana with the most Vice President Call Center job openings:

Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $149,902 per year, or $72.1 per hour.

Vice President of Revenue Cycle Services

Health & Hospital Corporation of Marion County

Indianapolis, IN • On-site

Full-time

Posted 17 days ago

Job description

Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 26587
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
Job Role Summary
Lead Financial Performance. Drive Operational Excellence. Serve the Community.
Eskenazi Health is seeking an experienced and strategic Vice President of Revenue Cycle Services to provide executive leadership across the revenue cycle continuum and help advance our mission to Advocate, Care, Teach, and Serve-with a special focus on the vulnerable populations of Marion County. This executive leader will partner closely with operational, clinical, and financial leaders to optimize revenue cycle performance, enhance reimbursement strategies, improve patient financial experiences, and support the organization's long-term financial sustainability.
Reporting to the Chief Financial Officer, the Vice President of Revenue Cycle Services provides strategic leadership and operational oversight for revenue cycle operations across Eskenazi Health. This executive will lead departmental performance, financial stewardship, workforce planning, policy development, and organizational initiatives that support revenue integrity, operational efficiency, regulatory compliance, and strategic objectives.
Key Responsibilities
  • Provide executive leadership and oversight for revenue cycle service departments.
  • Lead and optimize core revenue cycle functions, including Patient Access Services, Financial Eligibility, Coding/CDIP, Health Information Management, Patient Financial Services, Revenue Integrity, and Revenue Recovery.
  • Develop and implement operational policies, procedures, and performance improvement initiatives that strengthen revenue cycle outcomes.
  • Ensure compliance with CMS requirements, payer regulations, HIPAA standards, and organizational policies.
  • Drive measurable financial, operational, and customer service performance through data-driven strategies and accountability.
  • Develop and manage departmental budgets while holding leaders accountable for achieving operational and financial goals.
  • Partner with executive leadership to advance managed care, reimbursement, contracting, and value-based care initiatives.
  • Recruit, mentor, evaluate, and develop department leaders and management teams.
  • Serve on executive committees, task forces, and strategic workgroups that support organizational success.
  • Foster a culture of professionalism, respect, innovation, development, and excellence.

Qualifications
The ideal candidate combines extensive revenue cycle expertise, executive leadership experience, and a strong understanding of healthcare finance and hospital operations.
  • Minimum of 10 years of hospital-based experience, including at least 5 years in a senior administrative or executive leadership role.
  • Demonstrated leadership experience overseeing complex healthcare revenue cycle operations in a high-volume environment.
  • Master's degree in Healthcare Administration, Hospital Administration, Business Administration, Finance, or a related field preferred.
  • Strong knowledge of revenue cycle management, reimbursement methodologies, managed care contracting, regulatory compliance, and healthcare financial operations.

Success in this role requires exceptional communication, strategic planning, analytical, relationship-building, and problem-solving skills, along with the ability to collaborate effectively with physicians, executives, operational leaders, and external stakeholders. A strong understanding of healthcare reimbursement, revenue optimization, regulatory requirements, and organizational financial performance is essential.
Apply today and help strengthen the financial foundation that supports exceptional care for the communities we serve.
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

Apply