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Veterans Affairs Call Center Jobs (NOW HIRING)

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Call Center Associate

Philadelphia, PA · On-site

$17/hr

About the role: As Call Center Agent, you will be responsible for handling a large number of ... veteran status, or any other protected category or class under federal, state, and/or local laws.

New

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high‑volume call center environment. * Accurately place, modify, and track ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Serve as the primary point of contact for Veterans and VA clinical staff, handling inbound calls and order requests in a high-volume call center environment. * Accurately place, modify, and track ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a  Call Center Manager for proposed business  to oversee all ... disability, veteran or military status, genetic information or any other legally recognized ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a  Call Center Manager for proposed business  to oversee all ... disability, veteran or military status, genetic information or any other legally recognized ...

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Veterans Affairs Call Center information

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How much do veterans affairs call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for veterans affairs call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Veterans Affairs Call Center?

A Veterans Affairs Call Center job involves assisting veterans, their families, and caregivers by providing information, processing claims, and addressing concerns related to VA benefits and services. Representatives handle inquiries about healthcare, pensions, education, and disability compensation. The role requires strong communication skills, empathy, and knowledge of VA programs and policies. Employees typically work in a fast-paced environment, using phone and digital systems to support veterans effectively.

What are the typical daily responsibilities of a Veterans Affairs Call Center representative?

As a Veterans Affairs Call Center representative, your main duties include answering inquiries from veterans and their families, providing information about benefits and services, and directing callers to appropriate resources or departments. You will also document interactions, resolve issues, and follow up on pending requests using specialized call center and case management systems. The role often involves collaborating with other VA staff to ensure callers receive comprehensive support. This position is ideal for individuals who are passionate about helping others and can handle a high volume of calls with professionalism and care.

What are the key skills and qualifications needed to thrive in the Veterans Affairs Call Center position?

To thrive in a Veterans Affairs Call Center, you need strong communication skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with call center software, case management systems, and potentially knowledge of VA-specific platforms like VistA is valuable. Patience, empathy, and the ability to remain calm under pressure are standout soft skills. These qualities are crucial for effectively assisting veterans, managing sensitive information, and delivering excellent service in a fast-paced environment.

More about Veterans Affairs Call Center jobs

What cities are hiring for Veterans Affairs Call Center jobs?

Cities with the most Veterans Affairs Call Center job openings:

What are the most commonly searched types of Veterans Affairs Call Center jobs?

The most popular types of Veterans Affairs Call Center jobs are:

What states have the most Veterans Affairs Call Center jobs?

States with the most job openings for Veterans Affairs Call Center jobs include:

What job categories do people searching Veterans Affairs Call Center jobs look for?

The top searched job categories for Veterans Affairs Call Center jobs are:

Veterans Affairs Call Center jobs near you
Infographic showing various Veterans Affairs Call Center job openings in the United States as of August 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

CALL CENTER SPECIALIST-CALL CENTER

Union Health

Terre Haute, IN • On-site

$16 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Union Health rating

5.7

Company rating: 5.7 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

794th of 898 rated healthcare providers

Job description

You belong at Union!

The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is at Union Health.
The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

  • Part-time and Full-time schedules
  • Comprehensive Benefits
  • Paid Time Off starting day one.
  • Tuition reimbursement up to $5,250 each year.
  • Career Paths 
  • Success Sharing
  • 403b Retirement Employer Match.
  • Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Call Center Specialist Details

Essential Job Duties:

  • Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
  • Verifies patient information, schedules appointments, and assesses medical necessity.
  • Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
  • Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
  • Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.
 

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