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Veterans Affairs Call Center Remote Jobs (NOW HIRING)

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Call Center needs 2+ years experience Remote Call Center requires: * Salesforce * Optifacts * Lab systems Remote Call Center duties: * Provide quality customer ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

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Veterans Affairs Call Center Remote information

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How much do veterans affairs call center remote jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for veterans affairs call center remote in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are common challenges faced by Veterans Affairs Call Center remote representatives, and how can they be managed?

One common challenge for Veterans Affairs Call Center remote representatives is handling emotionally sensitive calls from veterans who may be experiencing stress or frustration. Managing this requires strong communication skills, empathy, and the ability to remain calm under pressure. Representatives often rely on structured support systems, such as regular check-ins with supervisors and access to mental health resources, to help navigate difficult interactions. Additionally, remote work can sometimes lead to feelings of isolation, so staying engaged with the team through virtual meetings and collaboration tools is important for maintaining morale and support.

What is a Veterans Affairs Call Center remote representative?

Veterans Affairs Call Center remote jobs are positions where employees work from home or another remote location to assist veterans and their families by answering questions, providing guidance, and helping with benefits or claims. These roles typically involve phone, email, or online chat communication, and require strong customer service and communication skills. Employees may help resolve issues related to healthcare, education benefits, disability claims, or other VA services, ensuring veterans receive the support they need efficiently.

What is the difference between Veterans Affairs Call Center Remote vs Veterans Benefits Specialist?

AspectVeterans Affairs Call Center RemoteVeterans Benefits Specialist
CredentialsCustomer service experience, sometimes VA-specific trainingVeterans Affairs certification, knowledge of VA benefits
Work EnvironmentRemote call center setting, customer support focusOffice or remote, advising veterans on benefits
Employer & IndustryU.S. Department of Veterans Affairs, governmentU.S. Department of Veterans Affairs, government
Search & Comparison IntentCustomer service, remote VA supportVeteran benefits, claims assistance

While both roles serve veterans within the VA system, the Veterans Affairs Call Center Remote primarily handles inbound calls providing customer support, whereas the Veterans Benefits Specialist offers detailed benefits guidance and claims assistance, often requiring specialized VA certifications.

What skills and qualifications are needed to thrive as a Veterans Affairs Call Center remote representative?

To thrive as a Veterans Affairs Call Center Remote representative, you need strong customer service skills, knowledge of VA benefits and programs, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data management tools is typically required. Outstanding communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting veterans and handling sensitive situations. These competencies ensure accurate information delivery, efficient issue resolution, and compassionate support for veterans seeking assistance.
More about Veterans Affairs Call Center Remote jobs
What cities are hiring for Veterans Affairs Call Center Remote jobs? Cities with the most Veterans Affairs Call Center Remote job openings:
What are the most commonly searched types of Veterans Affairs Call Center jobs? The most popular types of Veterans Affairs Call Center jobs are:
What states have the most Veterans Affairs Call Center Remote jobs? States with the most job openings for Veterans Affairs Call Center Remote jobs include:
What job categories do people searching Veterans Affairs Call Center Remote jobs look for? The top searched job categories for Veterans Affairs Call Center Remote jobs are:
Veterans Affairs Call Center Remote jobs near you
Infographic showing various Veterans Affairs Call Center Remote job openings in the United States as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Remote Call Center

Global Channel Management

Remote

$16.50 - $20.50/hr

Other

Re-posted 16 days ago

Job description

About the job Remote Call Center
Remote Call Center needs 2+ years experience
Remote Call Center requires:

  • Salesforce
  • Optifacts
  • Lab systems
Remote Call Center duties:
  • Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
  • Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,
  • Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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