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How much do veterans affairs call center remote jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for veterans affairs call center remote in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are common challenges faced by Veterans Affairs Call Center remote representatives, and how can they be managed?

One common challenge for Veterans Affairs Call Center remote representatives is handling emotionally sensitive calls from veterans who may be experiencing stress or frustration. Managing this requires strong communication skills, empathy, and the ability to remain calm under pressure. Representatives often rely on structured support systems, such as regular check-ins with supervisors and access to mental health resources, to help navigate difficult interactions. Additionally, remote work can sometimes lead to feelings of isolation, so staying engaged with the team through virtual meetings and collaboration tools is important for maintaining morale and support.

What is a Veterans Affairs Call Center remote representative?

Veterans Affairs Call Center remote jobs are positions where employees work from home or another remote location to assist veterans and their families by answering questions, providing guidance, and helping with benefits or claims. These roles typically involve phone, email, or online chat communication, and require strong customer service and communication skills. Employees may help resolve issues related to healthcare, education benefits, disability claims, or other VA services, ensuring veterans receive the support they need efficiently.

What is the difference between Veterans Affairs Call Center Remote vs Veterans Benefits Specialist?

AspectVeterans Affairs Call Center RemoteVeterans Benefits Specialist
CredentialsCustomer service experience, sometimes VA-specific trainingVeterans Affairs certification, knowledge of VA benefits
Work EnvironmentRemote call center setting, customer support focusOffice or remote, advising veterans on benefits
Employer & IndustryU.S. Department of Veterans Affairs, governmentU.S. Department of Veterans Affairs, government
Search & Comparison IntentCustomer service, remote VA supportVeteran benefits, claims assistance

While both roles serve veterans within the VA system, the Veterans Affairs Call Center Remote primarily handles inbound calls providing customer support, whereas the Veterans Benefits Specialist offers detailed benefits guidance and claims assistance, often requiring specialized VA certifications.

What skills and qualifications are needed to thrive as a Veterans Affairs Call Center remote representative?

To thrive as a Veterans Affairs Call Center Remote representative, you need strong customer service skills, knowledge of VA benefits and programs, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data management tools is typically required. Outstanding communication, problem-solving abilities, and patience are crucial soft skills for effectively assisting veterans and handling sensitive situations. These competencies ensure accurate information delivery, efficient issue resolution, and compassionate support for veterans seeking assistance.
More about Veterans Affairs Call Center Remote jobs
What cities are hiring for Veterans Affairs Call Center Remote jobs? Cities with the most Veterans Affairs Call Center Remote job openings:
What are the most commonly searched types of Veterans Affairs Call Center jobs? The most popular types of Veterans Affairs Call Center jobs are:
What states have the most Veterans Affairs Call Center Remote jobs? States with the most job openings for Veterans Affairs Call Center Remote jobs include:
What job categories do people searching Veterans Affairs Call Center Remote jobs look for? The top searched job categories for Veterans Affairs Call Center Remote jobs are:
Veterans Affairs Call Center Remote jobs near you
Infographic showing various Veterans Affairs Call Center Remote job openings in the United States as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Remote Customer Service Representative

VIMO INC.

Ontario, OR • Remote

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. 

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 

Full-time/Seasonal 

· $17.00/hr. plus performance incentives 

· $19.00/hr. Spanish Bilingual, plus performance incentives 

Requirements 

  • 18 years of age or older  

  • Complete Background check and drug test within 3 days  

  • Dedicated, private, and secure workspace 

  • Personal device with functioning camera required for the Training Period 

  • Committed to full attendance for paid 3-week Training period  

  • Minimum Internet Speed of 100 mb/s with ethernet 

  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required 

  • NOT compatible with Mobile Internet Service Providers and/or Satellite.  

  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders 
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer

  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply