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How much do veterans affairs call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for veterans affairs call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Veterans Affairs Call Center?

A Veterans Affairs Call Center job involves assisting veterans, their families, and caregivers by providing information, processing claims, and addressing concerns related to VA benefits and services. Representatives handle inquiries about healthcare, pensions, education, and disability compensation. The role requires strong communication skills, empathy, and knowledge of VA programs and policies. Employees typically work in a fast-paced environment, using phone and digital systems to support veterans effectively.

What are the typical daily responsibilities of a Veterans Affairs Call Center representative?

As a Veterans Affairs Call Center representative, your main duties include answering inquiries from veterans and their families, providing information about benefits and services, and directing callers to appropriate resources or departments. You will also document interactions, resolve issues, and follow up on pending requests using specialized call center and case management systems. The role often involves collaborating with other VA staff to ensure callers receive comprehensive support. This position is ideal for individuals who are passionate about helping others and can handle a high volume of calls with professionalism and care.

What are the key skills and qualifications needed to thrive in the Veterans Affairs Call Center position?

To thrive in a Veterans Affairs Call Center, you need strong communication skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with call center software, case management systems, and potentially knowledge of VA-specific platforms like VistA is valuable. Patience, empathy, and the ability to remain calm under pressure are standout soft skills. These qualities are crucial for effectively assisting veterans, managing sensitive information, and delivering excellent service in a fast-paced environment.

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Veterans Affairs Call Center jobs near you
Infographic showing various Veterans Affairs Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Consumer Affairs Call Center Representative

McKee Foods

College Dale, TN • Hybrid

$19.67 - $25.39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

McKee Foods rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

127th of 442 rated food and drinks producers

Job description

Consumer Affairs Call Center Representative

Join America's favorite family bakery since 1934-home of Little Debbie, Drake's Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.

Pay

$19.67 - $25.39 / hr, depending on experience and qualifications

Schedule

1st shift, Monday Thursday, 8:00 a.m.-5:00 p.m.; Friday, 8:00 a.m.-4:00 p.m.
Hybrid-remote with a minimum of three days on-site per week, per business need

Location

10260 McKee Road, Collegedale TN 37315

Job Summary

McKee Foods Corporation is seeking a Consumer Affairs Call Center Representative to join our Consumer Affairs team. The Consumer Affairs Representative is responsible for effective resolution of consumer and retail contacts via phone, mail, web and social media. Representatives accurately obtain and record consumer/retailer data and prepare and generate responses. Individuals in this role will interface with consumers, retailers, members of the Field Sales Organization, other Consumer Affairs Representatives, and other McKee departments. Other responsibilities include but are not limited to:

  • Answer retail and/or consumer calls and inquiries
  • Process and answer consumer and retail emails and letters
  • Issue refunds to consumers
  • Contact District Sales Representatives to request retail service and consumer home visits
  • Pack and send samples and Consumer Care Packages (CCP's) as mailers to consumers
  • Enter documentation and data into Customer Relationship Management(CRM) software system
  • Maintain comprehensive knowledge of McKee Foods Corporation products

Required Qualifications

  • High school diploma
  • 2 years customer service experience or related work experience at McKee Foods
  • Minimum typing speed of 30 wpm
  • Excellent written and verbal communication skills
  • Demonstrated personable, engaging and effective telephone personality
  • Professional image, positive attitude and contribute to a healthy team environment
  • Active listening skills - giving full attention to what other people are saying
  • Ability to enter "live" data while conversing on the telephone with consumers/retailers
  • Ability to maintain a high level of focus, energy and motivation while working in a fast-paced environment
  • Ability to remain calm under sometimes stressful conditions
  • Ability to effectively share the guiding values and message of McKee Foods Corporation
  • Ability to maintain confidentiality

Preferred Qualifications

  • McKee Foods' experience
  • 2 years' customer service experience in a call center
  • Bachelor's degree in consumer studies, communication, or business administration, or related field
  • Experience with or the ability to learn Excel

Benefits

  • Competitive weekly pay
  • Profit-sharing cash bonus program
  • 401(k) with matching contributions
  • Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
  • Medical insurance, including health, dental, vision and prescription drug plan
  • Supplemental plans, including life insurance
  • Fully-paid parental leave
  • Health Center and Pharmacy
  • Mental wellness counseling (on-site in TN, virtual elsewhere)
  • Tuition reimbursement
  • Credit Union
  • Exercise and recreation facility
  • Wellness programs with incentives
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability

We are an Equal Opportunity Employer

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