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Verbal Communication Jobs (NOW HIRING)

Newrez

Verbal Complaint Specialist I

Greenville, SC · On-site

They will also be responsible for the outreach and further communication to consumers, after the ... The goal of the Verbal Complaint Specialist I is to prevent additional phone calls and additional ...

Newrez

Verbal Complaint Specialist

Greenville, SC · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by ... Communicate with operational business partners to discuss loan level details, when necessary.

Newrez

Verbal Complaint Specialist I

Coppell, TX

They will also be responsible for the outreach and further communication to consumers, after the ... The goal of the Verbal Complaint Specialist I is to prevent additional phone calls and additional ...

Newrez

Verbal Complaints Specialist III

Greenville, SC · On-site

$16 - $21.25/hr

Verbal Complaints may be related to issues regarding SPOC availability, loss mitigation status ... They are also responsible for the outreach efforts and further communication to consumers, after ...

Newrez LLC

Verbal Complaint Specialist

Coppell, TX · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by ... Communicate with operational business partners to discuss loan level details, when necessary.

Boys & Girls Club

Communication Intern

Wilmington, NC · Hybrid

$12.75 - $17.25/hr

Excellent written and verbal communication skills. * Proficiency in Microsoft Office Suite, Illustrator, Photoshop, and Canva preferred. * Experience with social media platforms. * Proficiency in ...

Newrez LLC

Verbal Complaints Specialist III

Coppell, TX · On-site

$15.75 - $20.75/hr

Verbal Complaints may be related to issues regarding SPOC availability, loss mitigation status ... They are also responsible for the outreach efforts and further communication to consumers, after ...

St. Paul

Communication Coordinator

Leesburg, FL

Strong written and verbal communication skills. * Ability to manage multiple projects and meet deadlines. * Ability to coordinate communication efforts across multiple stakeholders. * Proficiency in ...

St. Paul

Communication Coordinator

Leesburg, FL

Strong written and verbal communication skills. * Ability to manage multiple projects and meet deadlines. * Ability to coordinate communication efforts across multiple stakeholders. * Proficiency in ...

Guidehouse

Communication Lead

Bethesda, MD · On-site

$113K - $188K/yr

Exceptional writing, editing, and verbal communication skills with the ability to tailor messaging for senior leaders and diverse stakeholder audiences. * Proven ability to translate complex ...

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All JobsVerbal Communication Jobs

Verbal Communication information

See salary details

$19.5K

$49.1K

$71K

How much do verbal communication jobs pay per year?

As of Aug 12, 2026, the average yearly pay for verbal communication in the United States is $49,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $55,500.00 per year, depending on experience, location, and employer.

How does strong verbal communication benefit cross-functional teamwork in a professional setting?

Strong verbal communication is essential for effective collaboration between departments, as it helps ensure that information is clearly conveyed, misunderstandings are minimized, and team members stay aligned on project goals. Professionals with excellent verbal communication skills can facilitate productive meetings, provide constructive feedback, and resolve conflicts more efficiently. This ability not only improves workflow and project outcomes but also fosters a positive and inclusive work environment where all team members feel heard and valued.

What are the key skills and qualifications needed to thrive as a verbal communication specialist, and why are they important?

To thrive as a Verbal Communication Specialist, you need strong speaking, listening, and presentation skills, often supported by a background in communications, public speaking, or related fields. Familiarity with tools such as teleconferencing platforms, speech analytics software, and voice recording systems is commonly required. Outstanding interpersonal skills, emotional intelligence, and adaptability set top professionals apart in this role. These abilities are essential for conveying ideas clearly, fostering understanding, and building positive relationships in various organizational settings.

What is verbal communication?

Verbal communication refers to the use of spoken or written words to convey messages, ideas, or information between individuals or groups. It involves both the content of what is said and the way it is delivered, including tone, clarity, and style. Effective verbal communication is essential in workplaces, education, and daily life, as it helps prevent misunderstandings and fosters collaboration. It can occur face-to-face, over the phone, or through digital platforms such as video calls or emails.

What is the difference between Verbal Communication vs Customer Service Representative?

AspectVerbal CommunicationCustomer Service Representative
Primary FocusExpressing and exchanging information verballyAssisting customers and resolving issues verbally
Required SkillsClear speech, active listening, articulationCommunication, problem-solving, patience
Work EnvironmentVaries; meetings, presentations, daily interactionsCall centers, retail, service desks
Common CertificationsCommunication courses, public speakingCustomer service training, communication skills

Verbal Communication involves the skill of effectively expressing ideas and information through spoken words, applicable across many roles. Customer Service Representatives specifically use verbal communication to assist customers, resolve issues, and provide support. While both require strong speaking and listening skills, Customer Service roles focus on customer interaction, often in call centers or retail settings, whereas Verbal Communication is a broader skill used in various professional contexts.

More about Verbal Communication jobs
What states have the most Verbal Communication jobs? States with the most job openings for Verbal Communication jobs include:
What job categories do people searching Verbal Communication jobs look for? The top searched job categories for Verbal Communication jobs are:
Verbal Communication jobs near you
Infographic showing various Verbal Communication job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $49,064 per year, or $23.6 per hour.

Verbal Complaint Specialist I

Newrez

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Newrez rating

6.0

Company rating: 6.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Verbal Complaint Specialist I is responsible for supporting the Performing Loan Servicing division by investigating and responding to consumer complaints that are received by the Inbound Customer Service Center, allowing other areas of the division to focus on "live" Customer Service efforts and call volume. Verbal Complaints may be related to issues with payments, Escrow (taxes and insurance), our Website, Late Charges, Collections, Credit Reporting, etc. (all aspects of Performing Loan Servicing). This position is designed to resolve consumer complaints quickly before they escalate to a written or Regulatory complaint, to prevent more risk and exposure to the company, and improve the overall customer experience.

The Verbal Complaint Specialist I will work with various department leaders within the Performing division, to investigate and get issues resolved for the consumer. They will also be responsible for the outreach and further communication to consumers, after the complaint is received. They will be required to acknowledge the complaint, provide follow ups or status updates when needed, and eventually provide final resolution for the consumer over the phone. The goal of the Verbal Complaint Specialist I is to prevent additional phone calls and additional complaints from the consumer, by providing them with a point of contact, reassurance, and continuous communication until a resolution is reached. This position will require excellent customer service and verbal communication skills, and the ideal candidate is someone who takes pride in problem solving and customer satisfaction.

Principal Duties

  • Make outbound calls to consumers within 24 hours of receiving a verbal complaint, to acknowledge the complaint and provide a point of contact until resolution.

  • Make outbound calls to consumers every 3 days to provide status updates on their complaint, or an ETA, until a resolution is reached.

  • Research the consumer's loan to determine the problem and next steps toward resolution. This will require some experience with reading and understanding payment/transaction summaries, escrow analyses, insurance documents, loan origination documents, credit reports, tax lines, etc.

  • Follow up with other department leaders on tasks that their department needs to complete before a resolution can be reached for the consumer (getting a payment posted correctly, having an escrow analysis completed, getting their Homeowners insurance or property taxes paid, removing a late notation from a credit report, etc.).

  • Make outbound calls to consumers when a resolution is reached, to discuss the resolution and confirm satisfaction with the consumer.

  • Assist the Regulatory Complaint team by making outbound calls to acknowledge that we received the consumer's complaint from an agency, and then make a final call to the consumer to discuss the resolution prior to the team submitting their written response to the agency.

  • Updating and maintaining the database for verbal complaints, with details of the complaints and resolutions, for tracking and reporting purposes.

  • Assist with inbound Customer Service calls when needed.

  • Performs related duties as assigned by supervisor.

Education and Experience Requirements

  • High School Diploma or equivalent required.

Knowledge, Skill, and Ability Requirements

  • Superior Customer Service and verbal/phone communication skills is a must.

  • Well-rounded knowledge of Mortgage and Consumer finance a plus.

  • Intermediate knowledge of MS Word, MS Excel, Outlook, and MS Access needed.

  • Familiarity with ILS systems needed.

  • Excellent work ethic, high productivity, and acute attention to detail needed.

  • Must possess a short learning curve related to assimilation of new skills and tasks.

  • Follow up skills and a strong sense of accountability are a must.

  • Superior organizational skills needed.

  • Ability to multi-task as well as quickly adapt to changing work assignments.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

  • Medical, dental, and vision insurance

  • Health Savings Account with employer contribution

  • 401(k) Retirement plan with employer match

  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

  • Adoption Assistance

  • Tuition & Certification reimbursement

  • Employee Mortgage Loan Program

  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

  • Matching Gifts Program - dollar-for-dollar up to $1,000

  • Access to grants, nonprofit resources, and volunteer opportunities

  • More than $6,000,000 donated since 2020

  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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