Venue Operations Manager Jobs in Ohio (NOW HIRING)

THE ROLE: GENERAL MANAGER

The General Manager is the senior leader on site, responsible for the overall performance of the venue across revenue, operations,and guest experience. This role leads the Legends Global team and key partners while serving as the primary point of contact for the Cleveland Browns and other key stakeholders. The General Manager ensures alignment with partner objectives, leverages Legends Global resources to drive results, and maintains oversight of all core functions including event operations, finance, booking, facility operations, food & beverage, and security. Therole is accountable for delivering strong financial performance, operational execution, and a best-in-class experience for guests and partnersat current Huntington Bank Stadium and into the new home of the Cleveland Browns for the 2029 NFL Season.

WHAT YOU'LL DO

• Serve as the primary relationship lead with ownership/tenant partners, the Cleveland Browns, ensuring alignment with their objectives/goals and delivery of the Legends Global value proposition while effectively partnering with government departments/agencies, entertainment/convention industry, community and civic organization to encourage continual and regular use of the stadium while preparing to open and book a state-of-the-art indoor stadium in 2029
• Monitor all provisions of the Legends Global management services contract to ensure compliance
• Lead, develop, and inspire the on-site Legends Global team, driving a high-performance culture centered on accountability, collaboration, and guest experience excellence
• Leverage Legends Global's full platform of resources (booking, partnerships, hospitality, finance, and operations) to maximize revenue, facility utilization, and long-term asset value
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed
• Oversee all aspects of venue operations, including event execution, finance, capital planning, and facility maintenance, ensuring seamless coordination across departments
• Drive business growth by actively supporting booking strategy, negotiating key agreements with event organizers, promoters, professional leagues, conferences and national governing bodies
• Ensure compliance with the management agreement while continuously identifying opportunities to enhance efficiency, elevate the guest experience, and deliver on financial targets
• Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
• Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc.

WHAT YOU BRING

• 5-7 years of senior leadership experience in stadium, arena, or large-scale live event venue management with full P&L responsibility and
• Experience working directly with professional sports teams, live event promoters and show organizers, including experience in the development and promotion of live events
• Proven ability to build and manage high-level client/ownership relationships, serving as a trusted advisor and primary liaison
• Demonstrated success leading large, cross-functional teams and developing strong leadership benches across operations, event services, and other support functions
• Strong business acumen with experience driving revenue growth, managing budgets, and executing complex financial and operating plans that include reports and projections
• Deep understanding of the live event ecosystem, including booking strategy, deal structures, promoter relationships, and major event operations
• Considerable knowledge of event planning, public relations, media relations, labor relations, union contracts, purchasing procedures, safety regulations and other federal, state and/or local laws and regulations
• Track record of effectively navigating complex organizations and leveraging corporate resources to deliver integrated, enterprise-level solutions

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's most iconic live events, venues, and brands. We power unforgettable experiences through a fully integrated suite of premium services-delivered seamlessly through our white-label model to keep our partners front and center.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale and expertise across every touchpoint-from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

Our culture is built on respect, ambition, collaboration, and bold action. We're committed to creating an inclusive environment where every team member can bring their authentic self, make a meaningful impact, and build a lasting career.

At Legends Global, winning isn't occasional - It's intentional. We succeed because of our people: elite performers who know that every victory is earned together. If you thrive in high-performance environments and want to help shape the future of sports and entertainment, this is where you belong.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.