Venue Operations Manager Jobs in Ohio (NOW HIRING)

WHAT THIS ROLE WILL DO

• Maintain line of sight/atmosphere control by circulating through your work area during shift

• Follow House of Blues safety, health, and sanitation standards

• Assist other employees as needed

• Follow opening, running, closing procedures, checking out with manager on duty

• Adhere to all HOB policies and procedures

• Ensure responsible alcohol service per local ordinance and HOB alcohol policies

• Request proper identification for anyone appearing under 30 years of age

• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager

• Required to occasionally work special events scheduled within the venue

• Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

• Utilize the HOB reservation/wait system and control the flow of guests in the restaurant

• Obtain guests' names, number in party, contact information, and arrival times and any needs for children to make reservations

• Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait

• Show guests to tables and guide them to additional areas within the venue

• Anticipate and respond to guest needs

• Market current and future shows and events by placing all marketing literature on dining tables

• Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House

• Polish and clean all entry doors/windows throughout the shift

• Ensure restaurant dining rooms and bathrooms are clean and stocked to par at all times

WHAT THIS PERSON WILL BRING

Required:

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

• Attention to detail

• Positive attitude

• Teamwork; work well with others, in a high-volume and sometimes stressful environment

• Keep a clean, well-groomed appearance

• Punctual attendance with a flexible schedule including nights and weekends

• Tolerance of all cultures, music, and art forms

• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)

• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

• Efficient in basic computer skills

Preferred:

• High School diploma or equivalent

• Experience in a high volume, fast paced work environment

• Experience recognizing valid ID's

• Point of Sales knowledge, preferable MICROS

• Experience with Open Table and/or other reservation software

• Previous Customer Service/ Host experience

Physical Demands/Working Environment:

• Willing to commute to downtown area (discounted $7 parking available daily)

• Working environment is fast paced, can be hot, and/or loud

• Position requires extended periods of prolonged standing and/or working on your feet

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.