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Oakwood Veneer Company – Troy, MI

Oakwood Veneer Company is seeking a full-time Technical Customer Service & Sales Specialist to join our team in Troy, Michigan. This is a full-time on-site position working Monday through Friday from 8:30 AM to 5:00 PM in a professional office and manufacturing environment located at our Troy, MI headquarters.

We are looking for an experienced, dependable, and highly detail-oriented candidate with a background in wood veneer, woodworking, cabinetry, furniture manufacturing, architectural millwork, laminates, or related industries. The ideal candidate is self-motivated, organized, mechanically minded, and comfortable solving problems independently while communicating professionally with customers and internal teams.

This role is a strong fit for someone who enjoys taking ownership, helping customers solve technical problems, learning detailed manufacturing systems, and becoming a true expert in the wood veneer industry. Candidates who naturally notice details, follow through on issues, and enjoy troubleshooting real-world challenges tend to do very well in this position.

In this role, you will work directly with customers to help solve veneer-related problems in the field. Customers may call with questions involving veneer cracking, checking, bonding, finishing, application methods, substrate issues, or product selection. You will also work closely with Oakwood Veneer's manufacturing and production teams to help identify possible causes of product or production-related issues and improve long-term product performance and quality.

Key responsibilities include:
• Answering customer calls and emails regarding veneer products and application issues
• Troubleshooting veneer installation, finishing, bonding, and field performance problems
• Helping customers select the correct veneer products for their projects
• Working with internal production teams to identify possible manufacturing or quality concerns
• Assisting with technical problem solving and long-term customer support
• Supporting sales efforts through strong product knowledge and customer relationships

Schedule and Work Location:
• Full-time position
• Monday through Friday schedule
• Hours: 8:30 AM – 5:00 PM
• On-site position in Troy, Michigan
• Stable daytime office schedule with limited if any travel required.

This is not a basic customer service or call center position. We are looking for someone who wants to become deeply knowledgeable about veneer manufacturing, veneer applications, defect prevention, and technical troubleshooting. Extensive paid training will be provided during the first 30+ days so the candidate develops a full understanding of Oakwood Veneer's systems, manufacturing processes, veneer grades, and quality standards.

Candidates should have at least 5 years of experience working with wood veneer or in closely related woodworking or manufacturing industries. Experience in technical customer service, inside sales, manufacturing support, quality control, production troubleshooting, or woodworking sales is preferred.

The ideal candidate will be:
• Self-driven and comfortable making decisions independently
• Highly organized with strong attention to detail
• Professional and confident communicating with customers
• Strong at follow-through, accountability, and problem solving
• Comfortable balancing technical thinking with customer support
• Interested in long-term career growth and becoming an industry expert

Compensation and Benefits:
• Competitive compensation based on experience
• Customer service and sales commission compensation structures available
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Tuition assistance
• Long-term stable career opportunity

Oakwood Veneer Company is a leading manufacturer and distributor of wood veneer products serving customers throughout North America. We are known for quality craftsmanship, technical expertise, responsive customer service, and a team-oriented work environment where employees play an important role in customer success and product quality.

If you are looking for a long-term opportunity in technical customer service, woodworking sales, veneer manufacturing, manufacturing support, wood products sales, technical sales support, or woodworking industry customer support, we encourage you to apply today.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.