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Vendor Support Analyst Jobs (NOW HIRING)

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications ... vendors during system incidents. • Conduct thread dumps and core dump analysis when servers ...

TECO

Data Support Analyst

Tampa, FL · On-site

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... In this role, you will work with internal teams, vendors, service providers, marketers, and ...

TECO

Data Support Analyst

Tampa, FL · Hybrid

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... In this role, you will work with internal teams, vendors, service providers, marketers, and ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

... Application Support Analyst Job ID 22053 City New Orleans Published date 24-Jul-2026 State ... This role partners closely with business units, software vendors, and IT teams to provide technical ...

Infojini Inc

Support Analyst

Raleigh, NC

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...

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How much do vendor support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for vendor support analyst in the United States is $38.72, according to ZipRecruiter salary data. Most workers in this role earn between $31.01 and $45.91 per hour, depending on experience, location, and employer.

What is a vendor support analyst?

Vendor Support Analysts are professionals responsible for managing and maintaining relationships between a company and its external vendors or suppliers. They handle communication, resolve issues, ensure that vendors meet contractual obligations, and often track vendor performance and compliance. These analysts play a key role in optimizing vendor services, supporting procurement processes, and ensuring smooth business operations by acting as a liaison between internal teams and external partners.

How does a vendor support analyst typically collaborate with internal teams to resolve vendor-related issues?

As a Vendor Support Analyst, you'll frequently work with internal departments such as procurement, finance, and IT to resolve vendor-related concerns efficiently. This collaboration often involves gathering information from different teams, coordinating responses to vendor inquiries, and ensuring everyone is aligned on contract terms or service expectations. Regular meetings and clear communication are essential to keep all stakeholders informed and maintain strong vendor relationships. Your ability to act as a bridge between vendors and internal teams is key to maintaining smooth operations.

What are the key skills and qualifications needed to thrive as a vendor support analyst, and why are they important?

To thrive as a Vendor Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business administration or supply chain management. Familiarity with vendor management systems (VMS), ERP software, and proficiency in Excel are typically required, along with knowledge of relevant compliance standards. Excellent communication, negotiation, and relationship-building skills help you effectively manage vendor issues and foster positive collaborations. These skills are crucial for ensuring smooth vendor operations, minimizing risks, and supporting organizational objectives through efficient vendor partnerships.

What is the difference between Vendor Support Analyst vs Customer Support Specialist?

AspectVendor Support AnalystCustomer Support Specialist
Required CredentialsTypically requires technical certifications, IT or vendor-specific trainingUsually requires customer service or communication skills, sometimes certifications in support or communication
Work EnvironmentTechnical support teams, vendor offices, or remote technical supportCall centers, help desks, or customer service departments
Employer & Industry UsageTechnology, software, hardware vendorsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles within vendorsCustomer service roles assisting end-users

The main difference is that Vendor Support Analysts focus on providing technical support for vendor products and services, often requiring technical certifications and working closely with technical teams. Customer Support Specialists primarily handle customer inquiries, focusing on communication and service skills. Both roles are essential in their industries but serve different functions within the support ecosystem.

What cities are hiring for Vendor Support Analyst jobs?

Cities with the most Vendor Support Analyst job openings:

What are popular job titles related to Vendor Support Analyst jobs?

For Vendor Support Analyst jobs, the most frequently searched job titles are:

Vendor Support Analyst jobs near you

Customer Support Analyst - Production Support

Tallahassee, FL • On-site

ASSYST, Inc.
IT Services • 51 - 200 employees
Learn more about ASSYST, Inc.external

Full-time

Posted 7 days ago

Job description

ASSYST is seeking a Customer Support Analyst (Production Support) to support our client project in Tallahassee, Florida.
This position is Onsite.
Scope of Work:
  • The Customer Support Analysts will serve on the Production Support Team for the Correctional Information Management System (CIMS) as part of the Offender-Based Information System (OBIS) Modernization Program.
  • The Customer Support Analysts serve as the primary point of contact for users experiencing issues or requesting assistance with CIMS throughout the phased release of this novel solution.
  • Unlike traditional legacy support roles, this position requires a proactive problem-solver who can navigate an evolving application landscape and ensure a seamless rollout experience.
  • The Customer Support Analysts play a critical role in securing the timely resolution of production issues by gathering comprehensive information, managing high-volume ticket deduplication, and performing Tier 1 and Tier 2 technical troubleshooting.
  • These roles serve as a vital bridge between a massive user base and external partners, collaborating with internal technical teams and vendors to triage defects and prioritize fixes.
  • By pairing data-driven issue tracking with exceptional customer service, the analyst minimizes downtime and champions system adoption across the entire Department.

The duties and responsibilities of this position are as follows:
  • Serve as the primary point of contact for production support requests related to CIMS;
  • Receive, review, and triage incoming service desk tickets;
  • Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
  • Analyze reported problems to determine severity, priority, and appropriate assignment;
  • Resolve routine issues using documented procedures and knowledge articles;
  • Create detailed vendor support tickets for software defects requiring third-party resolution;
  • Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
  • Monitor support tickets through resolution while ensuring established service level expectations are met;
  • Maintain accurate documentation within the incident management system;
  • Develop and update knowledge articles and standard operating procedures;
  • Identify recurring issues and recommend opportunities for process improvement;
  • Assist with production releases, validation activities, and post-implementation support;
  • Prepare reports on support trends, recurring incidents, and production health;
  • Execute Tier 1 and 2 technical troubleshooting;
  • Manage vendor relationships and escalate complex software defects;
  • Perform high-volume ticket deduplication for a massive user base;
  • Demonstrate adaptability and flexibility during phased software rollouts;
  • Optimize queue management workflows to improve response times; and
  • Conduct technical root cause analysis on recurring incidents.

Required Qualifications:
  • A bachelor's degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
  • The Department requires the following experience, skills, and knowledge for this position:
  • Experience supporting enterprise software applications;
  • Experience working within a Help Desk, Service Desk, or IT Support environment;
  • Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
  • Strong analytical and troubleshooting skills;
  • Excellent verbal and written communication skills;
  • Demonstrated ability to work effectively with both technical and non-technical users;
  • Ability to prioritize multiple competing requests in a fast-paced production environment; and
  • Experience documenting business and technical issues in a clear, concise manner.

Preferred Qualifications:
  • Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management; and
  • Proven track record supporting large-scale, phased deployments of custom or greenfield enterprise solutions.
    ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law

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