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Velocity Call Jobs (NOW HIRING)

Siemens Healthineers

Velocity Sales Associate

Chicago, IL · Remote

$14.50 - $19.50/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

$12.25 - $16.50/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

Houston, TX · Remote

$13.25 - $18.25/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

Albany, NY · Remote

$14 - $18.75/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

Washington, DC · Remote

$15.75 - $21.50/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

Orlando, FL · Remote

$13 - $17.75/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

Atlanta, GA · Remote

$13.50 - $18.25/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

$11.25 - $15/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

Seatac, WA · Remote

$15.75 - $21.25/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... outbound phone call -Up to 5% Travel Thispostingis intended to build a pipeline of qualified ...

Siemens Healthineers

Velocity Sales Associate

$14.25 - $19.50/hr

Velocity Sales Associate Position Overview Location: Remote within the US The Velocity Sales ... call -Up to 5% Travel This posting is intended to build a pipeline of qualified candidates for ...

CALL BOX

Client Success Consultant

Dallas, TX

Description Call Box exists to grow people. We believe that everyone wants to become a better ... Velocity Consultants must be resilient and tenacious as they are tasked with developing and ...

Team Velocity

Regional Sales Coordinator

San Jose, CA

$70K - $75K/yr

As an entry-level Regional Sales Coordinator you will prospect, cold-call and set appointments to ... Develop an expert understanding of the Team Velocity Sales strategy within first 90-120 days to ...

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All JobsVelocity Call Jobs

Velocity Call information

See salary details

$10

$21

$31

How much do velocity call jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for velocity call in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Velocity Call vs Customer Service Representative?

AspectVelocity CallCustomer Service Representative
Required CredentialsTypically no formal degree, training on call handlingHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Common Search/ComparisonFocuses on call handling skills and metricsFocuses on customer interaction and problem-solving

Velocity Call roles primarily involve handling high-volume calls with an emphasis on call metrics, while Customer Service Representatives focus on assisting customers with inquiries and issues across various industries. Both roles require strong communication skills but differ in scope and training requirements.

More about Velocity Call jobs
What cities are hiring for Velocity Call jobs? Cities with the most Velocity Call job openings:
What states have the most Velocity Call jobs? States with the most job openings for Velocity Call jobs include:
What job categories do people searching Velocity Call jobs look for? The top searched job categories for Velocity Call jobs are:
Velocity Call jobs near you
Infographic showing various Velocity Call job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Call Center Technology Administrator

Velocity Clinical Research, Inc.

Durham, NC • On-site

$15.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Velocity Clinical Research rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

75th of 120 rated laboratories

Job description

Overview
Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.
As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.
Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.
Environment: High-Volume Inbound & Outbound Contact Center (PERC Center)
Primary Platform: Dialpad Contact Center
Job Summary:
The Call Center Technology Administrator is responsible for the design, administration, reliability, and optimization of enterprise call center technologya supporting high-volume inbound and outbound operations. This role owns the Dialpad Contact Center platform end-to-end, including telephony configuration, outbound dialing strategies, CRM/CTMS integrations, compliance controls, and system uptime. The ideal candidate is highly technical, operationally focused, and experienced in regulated, performance-driven contact center environments.
This role is platform-centric rather than agent-centric, focused on scalability, availability, compliance, and enterprise performance rather than day-to-day agent metrics.
Responsibilities
Telephony Platform Ownership & Execution
  • Ensure seamless execution of inbound (IB) and outbound (OB) telephony campaigns to maximize contact efficiency, reliability, and overall PERC Center performance.
  • Own, build, and maintain Dialpad Contact Center configurations, including:
    • IVR call flows and intelligent call trees
    • Skills-based routing, department queues, and main lines
    • Business hours, after-hours coverage, and holiday schedules
    • Call recording, AI, and voice configurations
  • Maintain high system availability and performance, proactively monitoring capacity and traffic patterns.

Dialpad System Administration (Inbound & Outbound)
  • User & Access Management
    • Provision users, manage licenses, roles, and permissions.
    • Enforce role-based access controls and conduct periodic access reviews.
  • Call Routing & IVR
    • Design and optimize IVR flows and routing logic to support high-volume traffic and operational efficiency.
  • Department & Office Configuration
    • Configure offices, departments, business hours, and escalation paths.
  • CRM / CTMS Integration
    • Administer and maintain integrations between Dialpad and CRM/CTMS platforms (e.g., Salesforce, Zendesk).
    • Ensure reliable call logging, dispositions, contact outcomes, and source tracking.
    • Maintain strong data hygiene and integration integrity.

Outbound Dialer Strategy & Compliance
  • Configure and manage outbound dialing strategies (predictive, preview, progressive).
  • Own list management processes, including uploads, segmentation, retry rules, and data scrubbing.
  • Optimize dialer pacing, answer detection, concurrency limits, and abandonment controls.
  • Ensure strict compliance with all telemarketing and data protection regulations, including:
    • TCPA, FDCPA, and Do Not Call (DNC) requirements
    • Recording consent and AI-driven PII redaction
    • Campaign-level compliance configurations and auditability

Enterprise Performance Monitoring & Reliability
  • Monitor platform-level and enterprise contact center health, including:
    • Queue performance and traffic patterns
    • System latency, call quality, and uptime
    • Dialer throughput, concurrency limits, and capacity utilization
  • Develop and maintain enterprise operational dashboards and real-time wallboards focused on:
    • SLA adherence and service availability
    • Abandonment trends and backlog risk
    • System performance and stability indicators
  • Identify performance risks and recommend configuration or architectural improvements.

Incident Management & Vendor Escalation
  • Serve as Tier 1 / Tier 2 technical owner for telephony-related incidents.
  • Coordinate incident response, troubleshooting, and recovery for:
    • Voice quality issues
    • Connectivity failures
    • Dialer or routing disruptions
  • Manage vendor escalations with Dialpad and integration partners.
  • Conduct root cause analysis (RCA) and document corrective and preventive actions (CAPA).
  • Track incidents and trends to drive long-term stability improvements.

Security, Privacy & Compliance
  • Enforce security, privacy, and compliance configurations across all call center technologies.
  • Ensure alignment with HIPAA, GDPR, and internal security policies.
  • Maintain audit trails, access reviews, recording policies, and system documentation.
  • Partner with compliance, legal, and IT teams during audits and reviews.

Platform Enablement & AI Capabilities
  • Configure and maintain Dialpad AI features, including:
    • AI Playbooks
    • Live Coach Cards
    • Call summaries and transcription settings
  • Provide platform training and technical guidance to supervisors and agents on Dialpad usage and best practices.
  • Document standard operating procedures and troubleshooting guides.

Qualifications
Required Skills & Qualifications
  • 3+ years of experience as a Call Center Technology Administrator, Dialer Administrator, or Contact Center Systems Administrator.
  • Strong expertise with Dialpad Contact Center (Support/Sell) or comparable cloud contact center platforms.
  • Deep understanding of inbound/outbound call routing, IVR design, and dialer logic.
  • Hands-on experience with TCPA, DNC management, and outbound compliance controls.
  • Proven ability to troubleshoot VoIP, call quality, and platform performance issues in high-volume environments.
  • Strong analytical and problem-solving skills.

Preferred Qualifications
  • Experience integrating contact center platforms with CRM/CTMS systems (Salesforce, Zendesk, HubSpot).
  • Background in cloud-based contact center architectures.
  • Knowledge of SIP, VoIP networking, WebRTC, and telephony infrastructure.
  • Experience supporting regulated healthcare, research, or financial services environments.

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

What Velocity Clinical Research employees say

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