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Velocity Call Jobs in Missouri (NOW HIRING)

Commercial Direct Bill

O Fallon, MO · On-site

$16 - $20.50/hr

Customer service experience in a high-volume client contact call center * Strong decision-making velocity in a fast-paced, high-volume phone contact center environment * Effective, strong, and ...

Commercial Direct Bill

O Fallon, MO · On-site

$15 - $18.75/hr

Customer service experience in a high-volume client contact call center * Strong decision-making velocity in a fast-paced, high-volume phone contact center environment * Effective, strong, and ...

Billing Customer Service Representative

O Fallon, MO · On-site

$16 - $20.50/hr

Customer service experience in a high-volume client contact call center * Strong decision-making velocity in a fast-paced, high-volume phone contact center environment * Effective, strong, and ...

... high-velocity individuals ready to dominate with a premier Midwest leader. This isn't just a job ... Offer service to all walk-in and call-in customers on assigned floor days * Demonstrate new and ...

... high-velocity individuals ready to dominate with a premier Midwest leader. This isn't just a job ... Offer service to all walk-in and call-in customers on assigned floor days * Demonstrate new and ...

... high-velocity individuals ready to dominate with a premier Midwest leader. This isn't just a job ... Offer service to all walk-in and call-in customers on assigned floor days * Demonstrate new and ...

... high-velocity individuals ready to dominate with a premier Midwest leader. This isn't just a job ... Offer service to all walk-in and call-in customers on assigned floor days * Demonstrate new and ...

... high-velocity individuals ready to dominate with a premier Midwest leader. This isn't just a job ... Offer service to all walk-in and call-in customers on assigned floor days * Demonstrate new and ...

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Showing results 1-20

Velocity Call information

What is the difference between Velocity Call vs Customer Service Representative?

AspectVelocity CallCustomer Service Representative
Required CredentialsTypically no formal degree, training on call handlingHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Common Search/ComparisonFocuses on call handling skills and metricsFocuses on customer interaction and problem-solving

Velocity Call roles primarily involve handling high-volume calls with an emphasis on call metrics, while Customer Service Representatives focus on assisting customers with inquiries and issues across various industries. Both roles require strong communication skills but differ in scope and training requirements.

What are popular job titles related to Velocity Call jobs in Missouri?

For Velocity Call jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Velocity Call jobs in Missouri look for?

The top searched job categories for Velocity Call jobs in Missouri are:

FUTURE OPENINGS: Youth Development Instructor

Velocity Health Group

Marshfield, MO • On-site

$27 - $31/hr

Full-time

Re-posted 20 days ago


Job description

This is a pipeline requisition for future openings. Velocity Health Group is always looking for great talent—regardless of whether you have prior experience in the behavioral health field. As we continue to grow, we anticipate 30+ openings for Youth Development Instructors later in 2026. We encourage individuals who are passionate about making an impact, eager to learn, and motivated to grow to apply and begin the conversation with our team.



Who We Are

Velocity Health Group (VHG) is building a new model for adolescent behavioral health treatment. Our residential program is designed around a simple belief: the quality of care youth receive is directly tied to the quality of the people who serve them.


We are assembling a team of highly capable professionals who want more than just a job—they want to grow, lead, and make a meaningful impact.


By investing deeply in training, staff wellness, and professional development, we are creating an environment where both youth and staff can reach their full potential.


Our Mission

To radically improve behavioral health outcomes by putting the right people—trained, valued, and inspired—at the center of care.


Our Vision

To set a new national standard in behavioral healthcare through innovative treatment, exceptional training, and a culture of trust—anchored by the first behavioral health teaching hospital of its kind.


The Role
Youth Development Instructors are responsible for the supervision, safety, and development of adolescents in our residential program.


This is a high-engagement role. Instructors work directly with youth throughout the day—mentoring, coaching, guiding, and modeling the behaviors and habits necessary for long-term success.


Our instructors are not simply supervisors. They are mentors, leaders, and role models who help young people develop accountability, emotional regulation, confidence, and life skills. Strong professional boundaries, emotional maturity, and consistent leadership are essential to success in this role.


What Makes This Role Different
Industry-Leading Compensation
Velocity’s compensation model is in the top 1% in the United States for direct-care positions:

$25-$27/hour for overnight positions
$27-$31/hour for Day and Swing shift positions


Industry-Leading Staff Ratios
Velocity maintains some of the highest staff-to-youth ratios in the field:

• 1:2 during day and evening shifts

• 1:3 during overnight shifts

This allows instructors to build meaningful relationships and provide individualized attention that most residential programs cannot offer.


A Schedule Designed for Staff Wellness
Our work schedule follows a philosophy we call 36 / 56 / 76. There are 168 hours in a week:

• 36 hours working — four 9-hour shifts per week
• 56 hours sleeping — assuming 8 hours each night

• 76 hours for your life outside of work

We believe exceptional care requires healthy, balanced staff.


Extensive Professional Development
Velocity provides over 150 hours of paid professional development annually, including training in:

• Youth development
• Behavioral health support strategies

• Leadership and mentorship
• Performance psychology
• Crisis prevention and de-escalation


Our goal is to build the most highly trained youth development staff in the country.


Key Responsibilities


Youth Development
Support each youth in meeting treatment goals, developing life skills, and building healthy habits.

Mentorship & Accountability

Model professionalism, emotional regulation, and personal responsibility while helping youth build these same qualities.

Collaboration

Work closely with clinical staff and program leadership to ensure coordinated care and consistent expectations.

Program Performance

Track and support progress toward program benchmarks, including Early Indicators of Success (EIOS) metrics.


Who Thrives in This Role

We are looking for individuals who consistently demonstrate four core attributes:

Curiosity

You seek to learn, improve, and develop new skills.

Authenticity

You show up honestly and build genuine relationships with youth and colleagues.

Resilience

You remain calm, steady, and constructive in challenging situations.

Drive

You are motivated to improve outcomes and make a lasting impact. Successful candidates will also:

• Take personal responsibility for their work and outcomes
• Be highly coachable and open to feedback
• Maintain strong professional standards
• Commit to ongoing physical, emotional, and professional growth


Physical Demands

The Youth Development Instructor role is an active, hands-on position within a residential treatment environment. Staff are expected to remain engaged with youth throughout the shift and must be able to safely participate in the daily activities of the program.


Physical requirements of the role may include:

  • Standing and walking for extended periods of time throughout the shift
  • Frequent movement between residential, academic, recreational, and outdoor environments
  • Participating in physical activities such as sports, recreation, and outdoor programming
  • The ability to safely intervene and respond to behavioral crises in accordance with trained safety protocols
  • Bending, kneeling, lifting, and assisting youth as needed in the course of daily supervision and care
  • Maintaining situational awareness and active supervision in both indoor and outdoor environments


The work environment includes a residential behavioral health setting serving adolescents, which may involve responding to emotionally escalated situations, supporting youth in distress, and maintaining a calm and structured atmosphere.


Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role, consistent with the Americans with Disabilities Act (ADA) and applicable state law.


The Opportunity

Velocity Health Group is building something rare: a program where staff development, youth outcomes, and organizational culture are equally prioritized. If you want to work in an environment that challenges you to grow, values your contribution, and allows you to make a meaningful difference in young lives, we encourage you to apply.



Velocity Health Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws.