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Vsp Customer Service Jobs (NOW HIRING)

Account Executive - Boston, MA

Boston, MA · On-site +1

$58K - $84K/yr

... VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data Utilize sales ...

... VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data. Utilize a ...

... VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data Utilize sales ...

... and customers to ensure service levels and expectations are met. Collaborate with marketing and ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $88,959.30 ...

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VSP Customer Service information

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How much do vsp customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for vsp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

Is VSP a good place to work?

VSP Customer Service roles are generally considered stable with a focus on healthcare benefits and customer support skills. Employees often work in a call center environment, requiring good communication and problem-solving abilities. Overall, it is viewed as a reputable employer within the healthcare industry.
More about VSP Customer Service jobs

What cities are hiring for Vsp Customer Service jobs?

Cities with the most Vsp Customer Service job openings:

What states have the most Vsp Customer Service jobs?

States with the most job openings for Vsp Customer Service jobs include:

Infographic showing various Vsp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Account Executive - Boston, MA

VSP Vision

Boston, MA • On-site, Remote

$58K - $84K/yr

Full-time

Posted 28 days ago


Job description

With general direction, sell and service eyewear products by managing existing accounts and developing new prospects consisting of a large variance of industries. Exercise a broad knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and operational goals.
Develop creative sales strategy to contact prospects to create opportunities to sell products and increase revenue
Cultivate and develop strong business relationships with customers and prospective customers
Represents eyewear line of business to customer base in all sales-oriented activities
Works independently, while leveraging appropriate partners, team, and colleagues to exceed quota targets while achieving balanced product line results
Apply innovative ideas, approaches, and all product solutions to customer's business problems by understanding the customers' business and their business requirements
Maintain current working knowledge on existing and new products and services and other general information to ensure accurate information is provided
Identify and communicate future customer requirements and feedback to the appropriate VSP divisions
Act as liaison between various VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data
Utilize sales automation system to make inquiries, maintain records and prepare reports
Job Specifications
Typically has the following skills or abilities:
Bachelor's Degree in Business or related field, or equivalent experience
Three plus years of sales experience, with demonstrated account management, servicing, negotiation, and established customer relationships
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Demonstrated track record meeting sales/revenue goals with small to medium account responsibility
Excellent written and verbal communication and presentation skills
Demonstrated track record in developing business to business relationships
Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas
Resourceful team player who excels at building trusting relationships with customers and colleagues
Innovative problem-solver who can generate workable solutions and resolve problems
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent sales opportunities
Exceptional listener and communicator who effectively conveys information verbally and in writing
Highly motivated self-starter who takes initiative with minimal supervision
Excellent written and verbal communication and presentation skills
Must travel more than 50% of the time
Clean driving record
Must reside within territory
Ability to achieve and maintain any applicable agent licensing requirements for any state(s) within assigned sales territory
#LI-MARCHON
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $58,656.00 - $84,025.50
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.