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Ux Research Ops Jobs (NOW HIRING)

Capital One

Lead, User Intelligence Research

New York, NY · Hybrid

$182K/yr

Partner with research ops to enable product teams to access their users to maximize empathy and understanding. * Support UX Measurement: Partner with CX, data scientists, analysts, and designers to ...

Slingshot Aerospace

UX Researcher

Depending on level and scope, UX Researchers may focus on: * Usability and Tactical Research ... Research Ops and Enablement - building systems and frameworks for scalable research At more senior ...

Slingshot Aerospace

UX Researcher

Depending on level and scope, UX Researchers may focus on: * Usability and Tactical Research ... Research Ops and Enablement - building systems and frameworks for scalable research At more senior ...

Capital One

Lead, User Intelligence Research

Mclean, VA · Hybrid

$168K/yr

Partner with research ops to enable product teams to access their users to maximize empathy and understanding. * Support UX Measurement: Partner with CX, data scientists, analysts, and designers to ...

Capital One

Lead, User Intelligence Research

New York, NY · On-site

$182K/yr

Partner with research ops to enable product teams to access their users to maximize empathy and understanding. * Support UX Measurement: Partner with CX, data scientists, analysts, and designers to ...

Capital One

Lead, User Intelligence Research

Richmond, VA · Hybrid

$165K/yr

Partner with research ops to enable product teams to access their users to maximize empathy and understanding. * Support UX Measurement: Partner with CX, data scientists, analysts, and designers to ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

Citi

UX Research Lead

New York, NY

Role Summary We are seeking a UX Research Lead to join our Design & User Experience organization - a role that carries both an operational delivery mandate and a strategic imperative to evolve how UX ...

Citigroup, Inc.

UX Research Lead

New York, NY · On-site

Role Summary We are seeking a UX Research Lead to join our Design & User Experience organization - a role that carries both an operational delivery mandate and a strategic imperative to evolve how UX ...

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Ux Research Ops information

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How much do ux research ops jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for ux research ops in the United States is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UX Research Ops specialist?

To thrive as a UX Research Operations Specialist, you generally need strong organizational skills, project management experience, and a solid understanding of UX research methodologies, often backed by a degree in a relevant field. Familiarity with research repository tools (like Dovetail), participant management platforms, and data privacy regulations is typically required. Excellent communication, problem-solving abilities, and a collaborative mindset are soft skills that set top candidates apart. These skills ensure efficient research processes, high-quality insights, and seamless collaboration between researchers and stakeholders.

How does a UX Research Ops professional support research teams in managing participant recruitment and logistics?

UX Research Ops professionals play a key role in streamlining participant recruitment by creating efficient processes for sourcing, screening, and scheduling participants. They often manage databases, coordinate with vendors, and ensure compliance with privacy regulations. Additionally, they handle logistical tasks such as managing incentives, preparing consent forms, and troubleshooting last-minute changes. This support allows researchers to focus on study design and analysis, resulting in smoother research operations and better study outcomes.

What is the difference between Ux Research Ops vs Ux Researcher?

AspectUx Research OpsUx Researcher
Primary FocusManaging research processes, tools, and logisticsConducting user research, interviews, and usability testing
Required SkillsResearch operations, project management, data handlingUser research methods, data analysis, user empathy
Work EnvironmentSupports research teams, often in cross-functional settingsDirectly interacts with users and stakeholders

Ux Research Ops focuses on streamlining research processes and supporting research teams, while Ux Researcher is hands-on with conducting user research. Both roles are essential in the UX field but serve different functions within the research ecosystem.

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Ux Research Ops jobs near you
Infographic showing various Ux Research Ops job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $55,998 per year, or $26.9 per hour.

Lead, User Intelligence Research

Capital One National Association

Manhattan, NY • On-site

$90 - $120/hr

Other

Posted 16 days ago

Job description

Position Overview

Lead, User Intelligence Research Lead – Hybrid (3 days onsite). Capital One’s Experience Design organization builds memorable customer and associate experiences. This individual contributor role accelerates learning velocity by supporting a structured, systems‑oriented human intelligence system.

Responsibilities
  • Plan and conduct connected studies to build cumulative user intelligence for product teams.
  • Utilize AI agents, research platforms, and existing intelligence repositories to enable rapid testing in the product development lifecycle.
  • Partner with research ops to provide product teams access to users and maximize empathy.
  • Collaborate with CX, data scientists, analysts, and designers to identify domain‑specific UX metrics and analyze behavioral data to inform product decisions.
  • Triangulate behavioral analytics, quantitative data, and qualitative insights to produce actionable research insights.
Leadership Competencies
  • Results Focus – Own the research learning agenda and decision‑making.
  • Influence – Act as a subject matter expert to inspire adoption of research methodologies.
  • Collaboration – Build productive partnerships across analysts, design, product, and engineering.
  • Communication – Translate complex data findings into compelling narratives for senior stakeholders.
Qualifications
  • At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
  • At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
  • At least 2 years of experience leading complex, multi‑stakeholder research projects or programs.
  • Preferred – 4+ years in User Intelligence, Human Factors, or behavioral data analysis.
  • Preferred – Experience conducting structured, quantitative Jobs‑to‑Be‑Done studies and building automated research workflows.
  • Preferred – Proven triangulation of multiple data sources to inform product roadmaps.
  • Preferred – Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics.
EEO Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

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