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Ux Research Ops Jobs (NOW HIRING)

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

The Timberline Group

Sr. UX Designer

Saint Louis, MO · Remote

Actions - weekly DXE updates and 1o1s; cross-functional partnership w/ Product Management, Engineering, UX Research, Analytics, Design Ops; various design leadership requests; ongoing design ...

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How much do ux research ops jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ux research ops in the United States is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $39.66 per hour, depending on experience, location, and employer.

What is UX Research Ops?

UX Research Ops, short for User Experience Research Operations, refers to the processes, tools, and strategies that support and streamline user experience research within an organization. This role involves managing participant recruitment, research logistics, data governance, tools procurement, and knowledge management so that UX researchers can focus on conducting studies and generating insights. UX Research Ops professionals help scale research efforts, ensure ethical standards, and improve the overall efficiency and impact of UX research teams.

How does a UX Research Ops professional typically support research teams in managing participant recruitment and logistics?

UX Research Ops professionals play a key role in streamlining participant recruitment by creating efficient processes for sourcing, screening, and scheduling participants. They often manage databases, coordinate with vendors, and ensure compliance with privacy regulations. Additionally, they handle logistical tasks such as managing incentives, preparing consent forms, and troubleshooting last-minute changes. This support allows researchers to focus on study design and analysis, resulting in smoother research operations and better study outcomes.

What is the difference between Ux Research Ops vs Ux Researcher?

AspectUx Research OpsUx Researcher
Primary FocusManaging research processes, tools, and logisticsConducting user research, interviews, and usability testing
Required SkillsResearch operations, project management, data handlingUser research methods, data analysis, user empathy
Work EnvironmentSupports research teams, often in cross-functional settingsDirectly interacts with users and stakeholders

Ux Research Ops focuses on streamlining research processes and supporting research teams, while Ux Researcher is hands-on with conducting user research. Both roles are essential in the UX field but serve different functions within the research ecosystem.

What are the key skills and qualifications needed to thrive as a UX Research Operations Specialist, and why are they important?

To thrive as a UX Research Operations Specialist, you generally need strong organizational skills, project management experience, and a solid understanding of UX research methodologies, often backed by a degree in a relevant field. Familiarity with research repository tools (like Dovetail), participant management platforms, and data privacy regulations is typically required. Excellent communication, problem-solving abilities, and a collaborative mindset are soft skills that set top candidates apart. These skills ensure efficient research processes, high-quality insights, and seamless collaboration between researchers and stakeholders.
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Ux Research Ops jobs near you
UX User Experience Research Manager

UX User Experience Research Manager

AutoZone

Memphis, TN • On-site

$113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

AutoZone rating

5.3

Company rating: 5.3 out of 10

Based on 1,849 frontline employees who took The Breakroom Quiz

35th of 39 rated national retailers

Job description

Job Description
AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader, driving AutoZone's strategic and tactical UX Research roadmap to support design and product teams across the enterprise.
The UX Research Manager is a strategic, hands-on research leader who drives deep user understanding across B2C, B2B, and employee experiences. This role provides thought leadership in mixed-methods UX research, leveraging a broad range of qualitative and quantitative methods such as usability testing, surveys, journey mapping, ethnography, interviews, and A/B testing to inform design and business decisions.
The UX Research Manager leads multiple research initiatives, synthesizing insights to prioritize opportunities and shape an overarching UX Research roadmap. They are capable of independently executing the full research lifecycle when needed, from research planning and recruitment to analysis, synthesis, and stakeholder presentations. With strong interpersonal, communication, and project management skills, they translate complex findings into clear, actionable recommendations and build trusted relationships across teams. This role requires adaptability, curiosity, and a continuous learning mindset.
Responsibilities
  • Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams
  • Prioritize the research roadmap in support of omnichannel experience strategies
  • Guide the UX Research team to deliver a mix of strategic and tactical insights, in support AutoZone's customer and employee-facing digital products
  • Contribute to strategic and executional research projects, including independent research contributions
  • Provide insights that lead AutoZone's design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention
  • Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors
  • Deliver results that influence the decisions of leadership and enterprise stakeholders
  • Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals.

Qualifications
  • Bachelor's Degree required. Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience
  • 7+ conducting end-to-end user research for software or web-based products or equivalent experience
  • Experience managing research teams
  • Experience with eCommerce
  • Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, Dscout and/or UserTesting.
  • Must have experience communicating with product owners, business stakeholders, SEO, and Analytics
  • Must possess excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights.
  • Must possess excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders.
  • Must have excellent time, people, and project management skills
  • Must be highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools.

About Us
Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
Benefits at AutoZone
AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.
All AutoZoners (Full-Time and Part-Time):
  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:
  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
Online Application:
An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

What AutoZone employees say

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About AutoZone

Sourced by ZipRecruiter

AutoZone Inc (AutoZone) is a retailer and distributor of automotive replacement parts and accessories. The company provides new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. AutoZone sells automotive diagnostic and repair software through its subsidiary ALLDATA.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1979

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