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Utility Operations Manager Jobs in Connecticut (NOW HIRING)

WIN Waste Innovations

Utility Operator

Lisbon, CT · On-site

Safe and efficient operations of assigned equipment in accordance with established plant operating ... Employee resource groups WIN Waste Innovations is a waste management company committed to ...

WIN Waste Innovations

Utility Operator

Bridgeport, CT · On-site

Safe and efficient operations of assigned equipment in accordance with established plant operating ... Employee resource groups WIN Waste Innovations is a waste management company committed to ...

CRH

Utility Person

Branford, CT · On-site

All Tilcon Connecticut employees are expected to partner with associates and management of Tilcon ... operations and production areas as stated by OSHA and / or MSHA. • Perform other duties as ...

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All JobsUtility Operations JobsUtility Operations Manager JobsUtility Operations Manager Jobs in Connecticut

Utility Operations Manager information

See Connecticut salary details

$29.5K

$60.4K

$112.7K

How much do utility operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for utility operations manager in Connecticut is $60,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What are some common challenges utility operations managers face in coordinating maintenance and emergency response teams?

Utility Operations Managers often juggle the complexities of scheduling planned maintenance while ensuring teams are prepared for unexpected outages or emergencies. Balancing these priorities requires strong communication and adaptability, as resources may need to be redirected quickly when issues arise. Additionally, they must coordinate with other departments, such as engineering and customer service, to minimize service disruptions and maintain compliance with safety regulations. Successfully managing these challenges is key to ensuring reliable utility services and efficient team performance.

What does a utility operations manager do?

A Utility Operations Manager oversees the day-to-day operations of utility services such as water, electricity, or gas. Their responsibilities typically include managing staff, ensuring compliance with regulations, maintaining infrastructure, optimizing efficiency, and responding to emergencies or service disruptions. They play a key role in planning, budgeting, and implementing operational improvements. Utility Operations Managers also coordinate with other departments and external agencies to ensure reliable service delivery and customer satisfaction.

What is the difference between Utility Operations Manager vs Utility Supervisor?

AspectUtility Operations ManagerUtility Supervisor
ResponsibilitiesOversees multiple departments, manages budgets, develops strategies, and ensures compliance across utility operations.Supervises daily work of utility staff, ensures safety, and manages operational tasks on a shift or team basis.
CredentialsTypically requires a bachelor’s degree in engineering, business, or related field; certifications like CWE or OSHA are common.Often requires a high school diploma or associate degree; relevant certifications may include safety or technical training.
Work EnvironmentOffice settings, field sites, and operational facilities; involves strategic planning and oversight.Primarily on-site in utility plants or field locations; focuses on operational supervision.

While both roles are vital in utility companies, the Utility Operations Manager focuses on strategic oversight and management, whereas the Utility Supervisor handles daily operational supervision. Understanding these differences helps in choosing the right career path or job opportunity.

What are the key skills and qualifications needed to thrive as a utility operations manager?

To thrive as a Utility Operations Manager, you need strong leadership skills, a solid understanding of utility operations, regulatory compliance, and a relevant degree such as engineering or business management. Familiarity with SCADA systems, asset management software, and safety certifications like OSHA are typically required. Exceptional problem-solving, communication, and team management skills distinguish top performers in this role. These competencies are crucial for ensuring safe, efficient utility operations and effective coordination across teams and regulatory bodies.
What are popular job titles related to Utility Operations Manager jobs in Connecticut? For Utility Operations Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Utility Operations Manager jobs in Connecticut look for? The top searched job categories for Utility Operations Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Utility Operations Manager jobs? Cities in Connecticut with the most Utility Operations Manager job openings:
Utility Operations Manager jobs near you

Field Service Coordinator

Aquarion Water Company

Bridgeport, CT • On-site

$26 - $28/hr

Full-time, Part-time

Re-posted 2 days ago

Job description

The Aquarion Water Authority (AWA) is a locally governed, not-for-profit water authority providing water service to more than 735,000 people in 60 municipalities across Connecticut. Based in Bridgeport, Connecticut, AWA is responsible for the operation, maintenance, and long-term stewardship of one of the state's largest water systems. Through local governance, operational expertise, and continued investment in critical infrastructure, AWA is committed to delivering safe, reliable water service to the communities it serves. 

Job Summary

The Field Service Coordinator reports directly to the Service Supervisor and is responsible for planning, scheduling, and prioritizing daily work, including managing notifications related to Service Department functions. In addition, the Field Service Coordinator assists with coordinating and scheduling additional activities such as training and vehicle maintenance. This position requires a strong understanding of fundamental planning concepts, along with strong analytical and computer skills, and the ability to analyze data effectively.

Principal Responsibilities
  • Plan, schedule, and evaluate the quantity and quality of work required to meet work group goals within established timeframes and budget constraints.
  • Determine staffing, equipment, and material requirements to efficiently complete service notifications.
  • Perform as Time Administrator for field staff - review weekly time entry, including standby hours review and standby stipend entry
  • Utilize SAP and GPS systems to schedule, track, and monitor the completion of notifications, and generate related reports and analysis.
  • Monitor daily customer appointment notifications in SAP to ensure key performance indicators (KPIs) are met.
  • Review and manage the IW66 Task Review list for all DMRV (Service Review) notifications.
  • Support the Meter Reading/Service Support Coordinator in managing and maintaining PT program letters for the E, W, and C divisions, including contractors.
  • Create, cancel, and reschedule notifications within SAP as required.
  • Manage and maintain the Z_SCHEDULE appointment scheduling tool in SAP.
  • Identify opportunities to streamline service-related processes to improve productivity and operational efficiency.
  • Coordinate work activities and priorities with internal work groups and external contractors.
  • Establish and maintain effective working relationships with internal and external stakeholders.
  • Read and interpret service maps, tap cards, and GIS records related to field operations.
  • Exercise independent judgment and work effectively with minimal supervision.
  • Interpret applicable codes, ordinances, and regulations related to water utilities and state/local government requirements.
  • Support Customer Service with exception-based customer requests and expedite service-related issue resolution.
  • Review and process MIGO invoices related to service work activities.
  • Perform other duties as assigned.
Preferred Requirements

  • Experience in planning, operations management, and an understanding of the Company's business processes related to water service and utility operations is preferred.

  • A solid understanding of capacity planning, preferably utilizing SAP, is also desired.

  • Excellent communication skills (both written and verbal), along with strong customer service, troubleshooting, creative problem-solving, analytical, and organizational skills, are required. The ability to initiate and work through conflict to drive desired change is essential.

  • The candidate must be able to manage multiple tasks simultaneously, prioritize effectively, and meet commitments. A strong understanding of the organization's goals and objectives is required, as well as the ability to work both independently and collaboratively as part of a team.

  • Problem solving: Situations and circumstances can be variable, complex (multi-dimensional) and non-recurring. Mature, independent judgment is required. Technical problems require critical decision-making ability with a focus on the impact to operations, customers, and financials.

SKILLS NEEDED FOR SUCCESS:

  • Proficiency in Office 365 Suite
  • Ability to adapt to changing work situations and tools
  • Innovative personality - developing new ideas and improving processes
  • Excellent Time Management - ability to organize multiple streams of information, prioritize tasks, and meet deadlines
  • Dependability - High work ethic, reliable and responsible worker
  • Attention to Detail: Ensuring accuracy and quality in work.
Education/Certifications
  • Associate's or bachelor's degree in business management or a related field is required. 
Salary
  • Job is classified as a non-exempt position with an hourly range of $26.00 to $28.00

  • This role is 100% on site, working out of the Bridgeport office.

  • Hours for this role are 7:00AM to 3:30PM, Monday through Friday.

Aquarion Water Authority is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.

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