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Utility Customer Service Jobs in Connecticut (NOW HIRING)

Manufacturing Company

Customer Service Admin

Putnam, CT · On-site

$25/hr

Admin/Customer Service Utility Professional We are seeking a versatile and proactive Admin/Customer Service Utility professional to join our team in a dynamic part-time capacity (25 hours per week)

Budderfly

Utility Rates Specialist

Shelton, CT · On-site

$30.29/hr

* The Utility Rate Specialist plays a pivotal role in ensuring accurate billing, customer ... Track ongoing tariff changes and work with customer service team to ensure that information is ...

Graybar

Customer Service Representative

Meriden, CT · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ... industrial and utility markets. Graybar products and services support new construction ...

Budderfly

Utility Rates Specialist

Shelton, CT

$30.29/hr

The Utility Rate Specialist plays a pivotal role in ensuring accurate billing, customer ... Track ongoing tariff changes and work with customer service team to ensure that information is ...

Budderfly

Utility Rates Specialist

Shelton, CT · On-site

$30.29/hr

The Utility Rate Specialist plays a pivotal role in ensuring accurate billing, customer ... Track ongoing tariff changes and work with customer service team to ensure that information is ...

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All JobsUtility Customer Service JobsUtility Customer Service Jobs in Connecticut

Utility Customer Service information

See Connecticut salary details

$11

$22

$36

How much do utility customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for utility customer service in Connecticut is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $28.37 per hour, depending on experience, location, and employer.

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Connecticut?

For Utility Customer Service jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Connecticut look for?

The top searched job categories for Utility Customer Service jobs in Connecticut are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,580 per year, or $22.9 per hour.

Customer Service Representative | $25/hr | Hybrid After Training

A.R. Mazzotta

Clinton, CT

$25/hr

Contractor

Re-posted 6 days ago

Job description

Customer Service Representative | $25/hr | Hybrid After Training
Clinton Area, CT

$25.00 per Hour
Monday-Friday | 8:00 AM-4:30 PM
 
Looking for More Than Just Another Customer Service Job?
Join a respected Connecticut employer where customer service matters, teamwork is valued, and employees have the opportunity to grow. If you enjoy helping people, solving problems, and staying busy throughout the day, this could be the opportunity you've been looking for.
 
Please Note: This is not a remote position. Approximately three months of onsite training in Connecticut is required before transitioning to a hybrid work schedule.
 
Easy commute from Clinton, Madison, Westbrook, Old Saybrook, Guilford, Killingworth, Essex, Deep River, Chester, Branford, Durham, Middletown, Old Lyme, Niantic, and surrounding Connecticut communities.
 
Why You'll Like It
  • $25.00 per hour
  • Monday-Friday schedule — enjoy your evenings and weekends
  • Hybrid work schedule after successful onsite training
  • Long-term contract position with potential for direct hire
  • Career growth opportunities
  • Friendly, supportive team environment
What You'll Do
  • Answer inbound customer calls from existing customers
  • Assist with account questions, billing inquiries, payments, and service requests
  • Research customer accounts and provide accurate information
  • Update customer records while navigating multiple computer systems
  • Deliver professional, friendly customer service with every interaction
We're Looking For
You'll be successful in this role if you have experience in a fast-paced customer service environment such as:
  • Call center or contact center
  • Banking or credit union
  • Insurance
  • Utility customer service
  • Medical office or patient services
  • High-volume office environment
Strong communication skills, computer proficiency, attention to detail, and the ability to multitask are essential.

If you're ready to join a company where your customer service skills are appreciated and your career can grow, we'd love to hear from you.
Apply today.
 
A.R. Mazzotta is an equal opportunity employer.  It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.

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