Utility Customer Service Jobs in Oregon (NOW HIRING)

GENERAL DESCRIPTIONS THIS POSITION WILL BE OPEN UNTIL FILLED HIRING PROCESS* Application screening. Next review on or about August 19, 2026 Oral board interview. Conditional Offer.

Background investigation. Executive Interview and/or Final Offer. *Notification and other communication during the hiring process is done via email.

Applicants should monitor their junk, spam, and/or trash folders for correspondence. This process is subject to change without notification as deemed necessary. NATURE OF WORK The Utility Clerk is responsible for clerical work performed in the municipal utilities portion of the Finance Department.

The team member occupying this position is responsible for cash receipting and customer service and works in city's utility accounts. There will be work projects that need to be produced in a timely manner and other administrative tasks as deemed necessary. SUPERVISION RECEIVED/REVIEW OF WORK Reports directly to the Finance Supervisor and works under the general direction of the Finance Director.

ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES The duties listed are intended only as Illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.

Responsible for timelines, workflow, accuracy, and resolving customer conflict/dissatisfied customers. Receives and processes utility payments and other revenue payments. Prepares daily banking deposits, posts lock box payments, and posts online web payments.

Maintains accurate cash handling procedures and balances daily receipts in accordance with City policies and internal controls. Responds to inquiries from title companies regarding city liens on properties and updates when closing date changes. Responds to customer inquiries received by telephone, email, and in-person interactions.

Performs utility account collection activities with authority to negotiate adjustments in balances owed. (Up to $50.00 without Finance Directors/City Managers approval). Processes open and close requests for service forms

Problem solving and researching customer concerns. Coordinates with public works personnel regarding utility service requests, locates, billing matters, and customer service needs. Provides reception services at city hall by answering telephone, fax machine, and personal inquiries.

Participates in recommended trainings and staff meetings. Produces letters, memoranda, reports, tabulations and other materials as requested. Issues excavation permits and burn barrel permits, processes billing for excavation permits and processes locates.

Maintains confidentiality of customer account information and complies with applicable records retention, privacy, and security requirements. Responsible for maintaining Senior / Disabled discount records. Responsible for meeting cross training goals and giving guidance on policy and procedure in the utility area.

Assists in the maintenance of records and files. Handle other bookkeeping functions when required. Other Duties as assigned.

QUALIFICATIONS & REQUIREMENTS EDUCATION AND EXPERIENCE High school graduate or GED recipient. Prefer minimum of one year of office experience, working with the public and computerized accounting systems; or any equivalent combination of experience and training which demonstrates the ability to perform the previously described duties. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Business English, spelling and arithmetic.

Acceptable office practices, procedures and use of standard office machines. Bookkeeping principles and practices. Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

Effective customer service practices. Appropriate conflict resolution practices when dealing with a variety of customer concerns. Skilled and able to: Learn and effectively utilize utility billing, financial management, and document management software.

Provide good customer service to public and co-workers. Keep accurate records, maintain, and organize city files. Research, compile, and summarize various articles of information.

Prepare and understand daily, periodic, and special reports. Type at the rate of 40 words per minute. Make routine arithmetic computations and tabulations accurately and with reasonable speed.

Learn assigned clerical tasks readily within a reasonable training period, and to adhere to prescribed departmental procedures. Establish and maintain effective working relationships with other city team members and the citizens of Prineville as well as general public. Understand and carry out oral and written instructions.

Manage time and adjust tasks to coordinate with available work schedules to meet utility deadlines and finance department priorities. Manage multiple priorities, interruptions, and deadlines while maintaining accuracy and customer service standards. SPECIAL REQUIREMENTS AND CERTIFICATIONS: Must be able to pass a criminal record and background investigation.

Must possess a valid Oregon driver's license. The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace. SUPERVISION/LEAD WORK EXERCISED This is a non-supervisory position.

Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.