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Utility Customer Service Jobs in Oregon (NOW HIRING)

NW Natural

Customer Service Specialist 1

Sunriver, OR · Hybrid

$19.16 - $26.82/hr

Customer Service Specialist 1 Non-Union Position WTR-Customer Service Staff; Sunriver, Oregon (US ... Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76 ...

NW Natural

Customer Service Specialist 1

Sunriver, OR · On-site

$19.16 - $26.82/hr

Customer Service Specialist 1 Non-Union Position WTR-Customer Service Staff; Sunriver,Oregon (US-OR ... Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76 ...

Aramark

General Utility Worker Lead

Beaverton, OR

$15.50 - $18.75/hr

The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of ... customer service and a positive attitude towards guests, customers, clients, co-workers, etc.

Aramark

General Utility Worker Lead

Beaverton, OR · On-site

$15.50 - $18.75/hr

The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of ... customer service and a positive attitude towards guests, customers, clients, co-workers, etc.

Aramark

General Utility Worker Lead

Beaverton, OR

$15.50 - $18.75/hr

The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of ... customer service and a positive attitude towards guests, customers, clients, co-workers, etc. • ...

Aramark

General Utility Worker Lead

Beaverton, OR · On-site

$15.50 - $18.75/hr

The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of ... customer service and a positive attitude towards guests, customers, clients, co-workers, etc. • ...

Aramark

General Utility Worker Lead

Beaverton, OR · On-site

$15.50 - $18.75/hr

The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of ... customer service and a positive attitude towards guests, customers, clients, co-workers, etc. • ...

Aramark

General Utility Worker Lead

Beaverton, OR

$15.50 - $18.75/hr

The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of ... customer service and a positive attitude towards guests, customers, clients, co-workers, etc. • ...

City of Bend

Utility Worker Apprentice

Bend, OR

$58K - $74K/yr

Customer service, especially when interacting with residents during service calls. Learning quickly ... Utility Worker Classification Oregon Class A CDL driver's license with tanker endorsement Oregon ...

USIC

Utility Locator

Baker City, OR · On-site

$20/hr

... services, performing more than 84 million locates each year for the more than 1,400 ... Able to communicate clearly with colleagues, customers, contractors, and homeowners. We are an ...

USIC

Utility Locator

Redmond, OR · On-site

$20/hr

... services, performing more than 84 million locates each year for the more than 1,400 ... Able to communicate clearly with colleagues, customers, contractors, and homeowners. We are an ...

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Utility Customer Service information

What jobs pay 4000 a week without a degree?

Utility customer service roles typically do not pay $4,000 a week without a degree; however, high-paying jobs that can reach this level often include sales positions, real estate brokers, or skilled trades like electricians or plumbers with experience and certifications. These roles may require strong communication skills, industry-specific training, or licensing but not necessarily a college degree.

How can I make $2000 a week working from home?

Utility customer service roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, taking on multiple part-time positions, or pursuing remote roles with higher pay scales such as technical support or sales, which may offer commission opportunities. Certifications in customer service or related fields can also improve earning potential.

How to get into utility work?

To enter utility customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with utility systems, and sometimes certifications or training in utility operations can improve job prospects. Entry-level positions often require on-the-job training and understanding of safety protocols in utility environments.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is the highest paid customer service job?

In customer service roles, managerial positions such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or corporate account management can also command higher pay, especially with relevant certifications and experience.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Oregon? For Utility Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Oregon look for? The top searched job categories for Utility Customer Service jobs in Oregon are:
What cities in Oregon are hiring for Utility Customer Service jobs? Cities in Oregon with the most Utility Customer Service job openings:
Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Oregon as of June 2026, with employment types broken down into 3% As Needed, 45% Full Time, and 52% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Customer Service Specialist 1

Customer Service Specialist 1

NW Natural

Sunriver, OR • Hybrid

$19.16 - $26.82/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Specialist 1 

Non-Union Position
WTR-Customer Service Staff; Sunriver, Oregon (US-OR)  
Regular FT, Non-Exempt
Posting # 5542  

About Us:

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

NW Natural Holdings' Texas operations are some of the fastest growing utilities in the nation, where our focus is on supporting developers by providing essential services to new communities. Our highly driven out-of-the-box thinkers are motivated to meet developer/builder timelines and requirements and pride themselves on partnerships with the developers, builders, and communities we serve.

NOTE:

This position is on-site from Monday to Friday.

The Role:

Under basic supervision, performs routine customer service duties to include answering inbound calls, processing service orders, and updating accounts. CSR I employees provide frontline support to utility customers, escalate complex issues to higher tiers, and build foundational knowledge of utility operations. This role requires proficiency in contact center software and adherence to established performance metrics (KPIs).

Day to Day:
  • Answer inbound calls, emails, and chat communication using contact center software.
  • Process standard service requests (start, stop, transfers, reconnects, disconnections).
  • Provide account balance and payment information.
  • Process customer payments, returned mail, and account updates related to billing correspondence.
  • Conduct outbound calls to notify customers of leak alerts, declined payments, or other urgent account issues.
  • Enter and update customer information in the Customer Information System (CIS).
  • Escalate billing disputes, compliance issues, or unusual account problems to CSR II or III.
  • Maintain performance expectations, including contact center Key Performance Indicators (KPIs).
  • Perform other duties as required or assigned.
Come on your first day with:

REQUIRED QUALIFICATIONS:

  • 0-2 years customer service experience (utilities preferred but not required).
  • High school diploma or equivalent.
  • Solid communication and interpersonal skills.
  • Basic computer literacy and data entry accuracy.


KPI EXPECTATIONS:

  • Average Handle Time (AHT): 8:30 minutes
  • After Call Work (ACW): 2:00 minutes
  • Adherence: 90%
  • Quality: Effective (75%)
Working Conditions:

Work is performed in a standard office or contact center environment. The schedule is generally Monday through Friday during regular business hours, with occasional overtime as needed. Duties require frequent computer and telephone use, sustained periods of sitting, and continuous interaction with customers. Work may involve meeting deadlines, resolving escalations, and maintaining confidentiality of utility records and customer information.

What we offer:


Health & Wellness -

  • Rich health insurance benefits with competitive employer contribution
  • Free access to an online wellness resources platform 

Work Life Balance -

  • Start at 20 Vacation Days 
  • 80 Hours of Sick Time 
  • 13 paid holidays
  • 3 weeks paid parental leave

Financial -

  • Competitive 401K company contribution and match 
  • 15% discount on NW Natural stock through Employee Stock Purchase Program
  • Up to $5250 a year in tuition reimbursement  

Hourly Range:  $19.16 - $26.82 per hour, depending on qualifications  
 

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

https://www.careers.nwnatural.com/nwnaturalwater

Deadline: 7/7/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural Water's Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

NW Natural Water does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural Water valid written Statement of Work in place for this position from NW Natural Water HR/Employment will be deemed the sole property of NW Natural Water. No fee will be paid in the event the candidate is hired by NW Natural Water as a result of the referral or through other means.

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