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Utility Customer Service Jobs in Indiana (NOW HIRING)

GridHawk

Lead Locate Technician

Valparaiso, IN · On-site

$43K - $56K/yr

Service duties include; observing, locating, marking, and documenting underground and exposed ... Locating technicians will be dispatched to locate and verify for utility customers. GridHawk LLC is ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Indiana?

For Utility Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Indiana look for?

The top searched job categories for Utility Customer Service jobs in Indiana are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Indiana as of September 2026, with employment types broken down into 90% Full Time, 4% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Hybrid job distribution.

Utility Operator - 1st Shift

Cedar Lake, IN • On-site

The Gund Company Inc
Electrical Equipment, Appliance, and Component Manufacturing • 201 - 500 employees
Learn more about The Gund Company Incexternal

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

The Gund Company rating

8.1

Company rating: 8.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Description

 The Gund Company has an immediate opening for a full-time Utility Operator to join our team!  



Shift: First (7:00am - 3:30pm, M-F)

Hourly Wage: $22+ per hour based on experience

Bonus: $1,000 at 30 days of employment

Plant/Work Location: 10501-3 W. 133rd Avenue, Cedar Lake, IN 46303


About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Utility Operator to join our team.


Utility Operator Job Summary

As a Utility Operator, you will play a key role in supporting production operations, ensuring that parts are fabricated to meet work order specifications and customer requirements. This includes operating and setting up various production machinery, conducting manual assembly tasks, and adhering to safety and quality standards. 



Key Responsibilities Utility Operator

  • Operate production equipment such as shears, radial arm saws, and custom machinery.
  • Perform manual assembly and fabrication tasks using hand tools and machines, as necessary.
  • Inspect products to ensure they meet company quality, quantity, and customer standards.
  • Assist with troubleshooting and performing routine maintenance on production machinery as needed.

Requirements

  •  High School Diploma or GED with prior hands on, vocational or job-related course work/training, or any similar combination of education and experience. 
  • Strong basic math skills and the ability to use measuring tools (tape measures, calipers, micrometers, etc.).
  • Flexibility to work overtime and adjust to emergency production needs.


Preferred:

  • Previous experience in a manufacturing environment.
  • Familiarity with reading blueprints and technical drawings.


Work Environment Utility Operator

  • This role is performed in a non-climate-controlled manufacturing environment with exposure to dust.
  • Personal protective equipment (PPE) is required.
  • The position may involve repetitive tasks and manual labor, including lifting, bending, and standing for extended periods of time.


Benefits

  • Paid Time Off (PTO) and Paid Holidays
  • Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
  • 401(k) plan with a 50% employer match.
  • Employee Stock Ownership Plan (ESOP).
  • Ongoing training and development programs.


Join a company that values your contribution and invests in your future. Apply today to start your career with The Gund Company! 


  Careers: Why Work at Gund | The Gund Company  


Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the Utility Operator position.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination. 

What The Gund Company employees say

Pay

Hours and flexibility

Workplace

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