$15.75 - $21.25/hr
Job Overview As a Customer Service Representative, you will serve as a key contact and liaison ... Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across ...
$15.75 - $21.25/hr
Job Overview As a Customer Service Representative, you will serve as a key contact and liaison ... Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across ...
Valparaiso, IN · On-site
$20 - $27.25/hr
Meets with customers and resolves inquiries regarding sewer utility service. * Understand proper use of tools and instruments associated with the work. * Make measurements, surveys and perform ...
Valparaiso, IN · On-site
$20 - $27.25/hr
Meets with customers and resolves inquiries regarding sewer utility service. * Understand proper use of tools and instruments associated with the work. * Make measurements, surveys and perform ...
Plymouth, IN · On-site
$34K - $44K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Plymouth, IN · On-site
$34K - $44K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Valparaiso, IN · On-site
$38K - $48K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Valparaiso, IN · On-site
$38K - $48K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Goshen, IN · On-site
$33K - $43K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Goshen, IN · On-site
$33K - $43K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Crown Point, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Crown Point, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Elkhart, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Elkhart, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Goshen, IN · On-site
$33K - $43K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Goshen, IN · On-site
$33K - $43K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
South Bend, IN · On-site
$37K - $48K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
South Bend, IN · On-site
$37K - $48K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Plymouth, IN · On-site
$34K - $44K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Plymouth, IN · On-site
$34K - $44K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
$33K - $42K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
$33K - $42K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Hammond, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Hammond, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
$32K - $41K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
$32K - $41K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
South Bend, IN · On-site
$37K - $48K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
South Bend, IN · On-site
$37K - $48K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Warsaw, IN · On-site
$36K - $47K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Warsaw, IN · On-site
$36K - $47K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Hammond, IN · On-site
$36K - $47K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Hammond, IN · On-site
$36K - $47K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Crown Point, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Crown Point, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Elkhart, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
Elkhart, IN · On-site
$36K - $46K/yr
Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...
South Bend, IN · On-site
$20 - $28/hr
Advanced Locating and pipeline service technicians will be dispatched to audit, locate, verify, and fix problems for utility customers plants, at an advanced level. Technicians can work independently ...
South Bend, IN · On-site
$20 - $28/hr
Advanced Locating and pipeline service technicians will be dispatched to audit, locate, verify, and fix problems for utility customers plants, at an advanced level. Technicians can work independently ...
South Bend, IN · On-site
$20 - $28/hr
Advanced Locating and pipeline service technicians will be dispatched to audit, locate, verify, and fix problems for utility customers plants, at an advanced level. Technicians can work independently ...
South Bend, IN · On-site
$20 - $28/hr
Advanced Locating and pipeline service technicians will be dispatched to audit, locate, verify, and fix problems for utility customers plants, at an advanced level. Technicians can work independently ...
A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.
A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.
As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.
$15.75 - $21.25/hr
Other
Posted 21 days ago
7.4
Based on 41 frontline employees who took The Breakroom Quiz
81st of 142 rated electronics manufacturers
As a Customer Service Representative, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment.
Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat.
Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time.
Following up on customer questions and complaints to ensure resolutions.
Processing and expediting orders, forms, applications, and requests.
Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer requests and issues.
Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy.
Providing feedback on the efficiency of the customer service process.
High school diploma or equivalent (required)
1+ years in a customer service role (CSR-II; entry-level for CSR-I) (required)
Strong conflict resolution skills
Strong oral and written communication skills
Strong Microsoft Office, e-mail, and other PC application skills
Must be able to effectively interpret and communicate information from ERP system
Familiarity with SAP preferred; familiarity with OnBase order management system is a plus
Positive, empathetic, and professional attitude toward customers always
#LI-EC1
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
Electrical equipment, appliance, and component manufacturing
10,000+ Employees
Shelton, CT, US
1888
