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Utility Customer Service Jobs in Indiana (NOW HIRING)

GridHawk

Locate Technician

Crown Point, IN · On-site

$36K - $46K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Goshen, IN · On-site

$33K - $43K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Elkhart, IN

$36K - $46K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Hammond, IN · On-site

$36K - $47K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Mishawaka, IN · On-site

$34K - $44K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Crown Point, IN

$36K - $46K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

South Bend, IN

$37K - $48K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Monticello, IN · On-site

$34K - $44K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

La Porte, IN · On-site

Service duties include; observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

La Porte, IN · On-site

$35K - $45K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

South Bend, IN · On-site

$37K - $48K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Gary, IN · On-site

$37K - $48K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

La Porte, IN · On-site

Service duties include; observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Valparaiso, IN · On-site

$33K - $42K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Monticello, IN · On-site

$34K - $44K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Goshen, IN · On-site

$33K - $43K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

La Porte, IN · On-site

$35K - $45K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Mishawaka, IN · On-site

$34K - $44K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Elkhart, IN · On-site

$36K - $46K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

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All JobsUtility Customer Service JobsUtility Customer Service Jobs in Indiana

Utility Customer Service information

See Indiana salary details

$11

$22

$36

How much do utility customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for utility customer service in Indiana is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Utility Customer Service position, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What is a Utility Customer Service job?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in Utility Customer Service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are popular job titles related to Utility Customer Service jobs in Indiana? For Utility Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Utility Customer Service jobs in Indiana look for? The top searched job categories for Utility Customer Service jobs in Indiana are:
Utility Customer Service jobs near you
Locate Technician

Locate Technician

GridHawk

Crown Point, IN • On-site

$36K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

GridHawk rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Locate Technician
Job Description:
Locate Technicians are responsible for accurately locating underground facilities including, but not limited to, telephone communication lines, electric power lines, cable television lines, gas lines, fiber optic lines, water lines, and sewer lines. This position is a key component to ensure that the area is complying with client and state requirements. Service duties include observing, locating, marking, and documenting underground and exposed utility locations. Understanding of doing so, using multiple methods is required. Locating technician will be dispatched to locate and verify for utility customer. Technician can work independently or in a team environment, in both circumstances' technician will work under assigned supervisor. Ability to perform this job takes focus, skill, and the use of machinery and/or tools. GridHawk LLC is an equal opportunity employer. All employees can advance within the company, based on performance and satisfactory.
In order to obtain employment with GridHawk LLC, candidate MUST complete a background check. Company policy requires no violations within the last 5 years.
Candidates MUST also take and pass a DOT drug test.
All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to perform all work-related duties.
We will provide you the tools you need to achieve including:
  • Company vehicle, laptop and smartphone
  • All personal protective equipment provided

Duties will include, but are not limited to:
  • Locates underground facilities by using a transmitter and hooking up to a buried facility, pedestal etc.
  • Works in and walks over all types of terrain in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions.
  • Interprets job order tickets, blueprints and maps to efficiently route and perform duties.
  • Performs locates and emergency/on-call locates during regular, overtime and holiday hours as necessary to meet customer needs.
  • Performs all work in a timely, professional and efficient manner while effectively communicating and interacting with customers, co-employees and third parties
  • Communication with management team, contractor and utility customer to ensure a damage free environment
  • Knowledge of technology and tools needed
  • Ability to work with others and in a supervised team environment

Qualifications:
  • High School Diploma or equivalency (GED)
  • State issued driver's license
  • Ability to problem solve
  • Ability to read, interpret, and decipher multiple types of prints
  • Vacuum truck experience A+
  • Ability to lift over 50lbs
  • Ability to walk/stand for multiple hours a day
  • Excellent communication skills needed
  • Ability to read and interrupt prints at a high level
  • Pass a Background screening (no violations within the last 5 years)
  • Pass a DOT drug test

All employees are eligible to receive some form of company benefits. Some benefits (including health insurance) are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. All benefits will be available the first of the next month following 30 days of employment.
Benefits for full-time employees include:
  • Health Insurance
  • Dental Insurance
  • Term life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Vision Insurance
  • Flexible Benefits Plan
  • 401(k) Savings Plan (Matched by the company)

Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 10-hour shift
  • Monday to Friday
  • On call
  • Weekends as needed

Education:
  • High school or equivalent (Required)

Experience:
  • Computer skills: 1 year (Preferred)
  • Utility Locating: 1 year (Preferred)

License/Certification:
  • Driver's License (Required)

Work Location: On the road

What GridHawk employees say

Pay

Benefits

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