Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
USIC also provides a full suite of utility services throughout North America. Our Mission: to ... Summary The overall purpose of this job is to provide excellent customer service by answering calls ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
USIC also provides a full suite of utility services throughout North America. Our Mission: to ... Summary The overall purpose of this job is to provide excellent customer service by answering calls ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
USIC also provides a full suite of utility services throughout North America. Our Mission: to ... Summary The overall purpose of this job is to provide excellent customer service by answering calls ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
USIC also provides a full suite of utility services throughout North America. Our Mission: to ... Summary The overall purpose of this job is to provide excellent customer service by answering calls ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
USIC also provides a full suite of utility services throughout North America. Our Mission: to ... Summary The overall purpose of this job is to provide excellent customer service by answering calls ...
Quick apply
Indianapolis, IN · On-site
$15.25 - $20.75/hr
USIC also provides a full suite of utility services throughout North America. Our Mission: to ... Summary The overall purpose of this job is to provide excellent customer service by answering calls ...
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Decatur, IN · On-site
$16.75 - $22.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Decatur, IN · On-site
$16.75 - $22.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Decatur, IN · On-site
$16.75 - $22.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Decatur, IN · On-site
$16.75 - $22.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
$16.75 - $22.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Quick apply
$16.75 - $22.50/hr
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...
Garrett, IN · On-site
$18 - $20.50/hr
Experience in waste management, utilities, or a service-based industry is a plus About Us: Washler ... Our customers rely on us for dependable, no-hassle service that keeps their homes and businesses ...
Quick apply
Garrett, IN · On-site
$18 - $20.50/hr
Experience in waste management, utilities, or a service-based industry is a plus About Us: Washler ... Our customers rely on us for dependable, no-hassle service that keeps their homes and businesses ...
Garrett, IN · On-site
$18 - $20.50/hr
Experience in waste management, utilities, or a service-based industry is a plus About Us: Washler ... Our customers rely on us for dependable, no-hassle service that keeps their homes and businesses ...
Quick apply
Garrett, IN · On-site
$18 - $20.50/hr
Experience in waste management, utilities, or a service-based industry is a plus About Us: Washler ... Our customers rely on us for dependable, no-hassle service that keeps their homes and businesses ...
Garrett, IN · On-site
$18 - $20.50/hr
Experience in waste management, utilities, or a service-based industry is a plus About Us: Washler ... Our customers rely on us for dependable, no-hassle service that keeps their homes and businesses ...
Quick apply
Garrett, IN · On-site
$18 - $20.50/hr
Experience in waste management, utilities, or a service-based industry is a plus About Us: Washler ... Our customers rely on us for dependable, no-hassle service that keeps their homes and businesses ...
Goshen, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
Goshen, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
North Manchester, IN · On-site
$13.50 - $16.25/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
North Manchester, IN · On-site
$13.50 - $16.25/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
$13.50 - $16.25/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
$13.50 - $16.25/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
Goshen, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
Goshen, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
New Carlisle, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
New Carlisle, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
New Carlisle, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
New Carlisle, IN · On-site
$14/hr
Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · Hybrid
$15.25 - $20.75/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · On-site
$14 - $16/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
Indianapolis, IN · On-site
$14 - $16/hr
Customer Service Representatives serve our customers via telephone and email. They thoroughly and ... utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM ...
A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.
A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.
As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.
$15.25 - $20.75/hr
Full-time
Re-posted 13 days ago
6.5
Based on 262 frontline employees who took The Breakroom Quiz
302nd of 449 rated business services
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
Answer inbound callsregardinglocaterequests, rescheduling, community standards, damages, etc.
Perform data entry and other administrative functions
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and completetimelycommunicationof the tickets to theappropriate USICstaff
Route damagelocatetickets to USIC staff,customersand contractors; make changes as necessary
Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
Assistwith projectsand other administrative tasksasneededbased on business needs
Requirements
Ability toutilizecomputers and other office equipment
Must be proficient in MicrosoftOffice,Exceland Outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
Reliable transportationrequired
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
Sourced by ZipRecruiter
USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.
Internet and it
10,000+ Employees
Indianapolis, IN, US
2008
