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Utility Customer Service Jobs in Indiana (NOW HIRING)

American Suburban Utilities, Inc.

Be Seen First

Customer Service and Billing Assistant

West Lafayette, IN · On-site

$18 - $22/hr

American Suburban Utilities Location: West Lafayette, IN 47906 Job Summary In this role, you will ... Must have experience in customer service, billing, or accounts receivable (experience in utility ...

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Nexdine Hospitality

Utility

North Manchester, IN · On-site

$13.50 - $16.25/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Goshen, IN · On-site

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

North Manchester, IN · On-site

$13.50 - $16.25/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

New Carlisle, IN · On-site

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Goshen, IN

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

New Carlisle, IN · On-site

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Essential Utilities, Inc.

Utility Technician

Valparaiso, IN · On-site

$20 - $27.25/hr

Meets with customers and resolves inquiries regarding sewer utility service. * Understand proper use of tools and instruments associated with the work. * Make measurements, surveys and perform ...

GridHawk LLC

Locate Technician

Valparaiso, IN

$33K - $42K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk LLC

Locate Technician

Hammond, IN

$36K - $46K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Plymouth, IN · On-site

$34K - $44K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Indiana?

For Utility Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Indiana look for?

The top searched job categories for Utility Customer Service jobs in Indiana are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Indiana as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Hybrid job distribution.

Customer Service Representative - Utility

WESCO International

Greenfield, IN • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description


As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution, with tasks including quoting, order entry, tracking, updates, reporting, and reconciling orders. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales with customer inquiries.
Qualifications:
  • High School Degree or Equivalent required
  • Associates' Degree (U.S.)/College Diploma (Canada) preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail

#LI-AV1
About Us
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.

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