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Utility Customer Service Jobs in Indiana (NOW HIRING)

City of Greenfield

Customer Service Float

Greenfield, IN · On-site

$15.50 - $21/hr

Incumbent primarily serves as a Customer Service Representative for the Utility Departments. Occasionally, incumbent will float to other Utility Departments or Mayors Office to provide back-up ...

Nexdine Hospitality

Utility

North Manchester, IN · On-site

$13.50 - $16.25/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Goshen, IN · On-site

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

North Manchester, IN · On-site

$13.50 - $16.25/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

New Carlisle, IN · On-site

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

Goshen, IN · On-site

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Nexdine Hospitality

Utility

New Carlisle, IN

$14/hr

Representing not only the client but NEXDINE as well, this Utility needs to exhibit great customer service in all aspects of this job. Utility Essential Functions and Key Tasks: * Wash dishes ...

Essential Utilities, Inc.

Utility Technician

Valparaiso, IN · On-site

$20 - $27.25/hr

Meets with customers and resolves inquiries regarding sewer utility service. * Understand proper use of tools and instruments associated with the work. * Make measurements, surveys and perform ...

GridHawk

Locate Technician

Elkhart, IN · On-site

$36K - $46K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Warsaw, IN · On-site

$36K - $47K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Plymouth, IN · On-site

$34K - $44K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

GridHawk

Locate Technician

Hammond, IN · On-site

$36K - $47K/yr

Service duties include observing, locating, marking, and documenting underground and exposed ... Locating technician will be dispatched to locate and verify for utility customer. Technician can ...

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Utility Customer Service information

What is a utility customer service?

A Utility Customer Service job involves assisting customers with inquiries related to their utility accounts, such as billing, payments, service requests, and outages. Representatives handle phone calls, emails, and in-person visits to ensure customer concerns are resolved efficiently. They may also provide information about rates, energy-saving programs, and account management options. Strong communication and problem-solving skills are essential for success in this role.

What are some typical daily tasks for someone working in utility customer service?

As a Utility Customer Service representative, you can expect to handle a variety of daily tasks such as answering customer inquiries about billing, starting or stopping utility services, processing payments, and troubleshooting service issues. You will often work with specialized software to manage customer accounts and interact through phone, email, or online chat. Collaboration with field technicians or other departments may be required to resolve technical problems or update service orders. This role requires balancing multiple priorities and maintaining a positive attitude even during high call volumes. Gaining experience in this position can lead to advancement opportunities in customer service management or other areas within the utility company.

What are the key skills and qualifications needed to thrive in utility customer service, and why are they important?

A Utility Customer Service professional should possess strong communication skills, problem-solving abilities, and a customer-focused mindset, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, utility billing systems, and call center technologies is typically required. Attention to detail, patience, and the ability to handle stressful situations with professionalism will help candidates excel in this role. These skills are critical for efficiently resolving customer inquiries, maintaining positive relationships, and ensuring smooth utility service operations.

What are popular job titles related to Utility Customer Service jobs in Indiana?

For Utility Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Utility Customer Service jobs in Indiana look for?

The top searched job categories for Utility Customer Service jobs in Indiana are:

Utility Customer Service jobs near you
Infographic showing various Utility Customer Service job openings in Indiana as of September 2026, with employment types broken down into 90% Full Time, 4% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Hybrid job distribution.

Utility Billing Specialist/CSR

Bargersville, IN • On-site

Bargersville
See more jobs at Bargersvilleexternal

Full-time

Posted 11 days ago

Job description

SUMMARY 
The Utilities Billing Specialist role is expected to work within a fast-paced, high-call-volume environment serving Bargersville Utility customers and acting as the cashier for all Bargersville customers. This position requires accuracy, attention to detail, the ability to handle a wide variety of tasks, and a desire to help create a positive customer-oriented atmosphere. Work is performed under the regular supervision of the Utility Billing Team Leader and Utility Billing/Customer Service Supervisor and is evaluated through conferences, by accuracy of customer service records, including timeliness and thoroughness of assigned responsibilities.
The pay for this position is between $18-23 per hour.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Perform cashiering services for all Town of Bargersville customers
  • Instruct, assist and guide customers in payment methods, options, and requirements
  • Respond to internal and external customer communications
  • Communicate in person, by phone and through electronic communications daily 
  • Prepare, interpret, and explain , charges, policies, procedures, specials programs, rates, etc... 
  • Understand, research, and explain business and process changes that affect these items
  • Research, investigate general to moderately complex billing questions, problems, and issues to determine resolution and follow through to completion
  • Prioritize and execute to completion multiple tasks/assignments that come into the team simultaneously
  • Understand when and how to escalate customer issues to the Team Leader or their direct assignee
  • Develop escalation packets and be able to maintain customer service updates and final escalation resolution communications
  • Create/Manage Utility customer accounts
  • Perform data entry of utility information into software system in a timely and accurate manner
  • Account maintenance throughout each account interaction with the software, including payment arrangements, customer changes, email updates, returned mail processing, address updates etc…
  • Create, maintain and close service orders
  • Communicate with correct departments when requesting service for Water or Electric utilities
  • Navigate multiple programs to perform job successfully (Tyler ERP Pro 10; Tantalus; OMS; Outlook, Teams; Daupler; SharePoint; more as needed)
  • Flexibility in schedule to work on call schedule and early/late hours or a different schedule as needed
  • Other duties as assigned or needed
QUALIFICATIONS
  • Must possess an exceptional level of professionalism; ability to use considerable judgment, initiative, tact, and courtesy in fast-paced environment
  • Excellent communication skills; able to effectively communicate with all levels of management and customers
  • Strong active listening skills gives full attention to others, takes time to understand, asks questions when appropriate, monitors interruptions, etc.
  • Excellent time management and organizational skills to ensure assigned responsibilities are completed in an efficient and timely manner
  • Strong attention to detail; ability to work both independently and as a team 
  • Critical thinking skills; can grasp concepts quickly and make sound judgement with sometimes ambiguous information
  • Excellent follow-through; adheres to work schedule and follows through on challenges as they arise
  • Above average mathematical skills: must post and make mathematical computations rapidly and accurately, which includes handling payment transactions
  • Have 2-3 years of in-person customer service experience
EDUCATION and/or EXPERIENCE 
High School Diploma or GED equivalent required. Technical school or college classes/certificates preferred. Minimum one-year related experience and/or training or equivalent combination of education and experience.

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