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Utility Billing Manager Jobs in Iowa (NOW HIRING)

Hy-Vee, Inc.

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

HyVee

Customer Service Clerk

Boone, IA

$15.50 - $19/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

HyVee

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Qcells

Equipment Manager

Ankeny, IA · On-site

Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project ... Coordination with commercial management to resolve any invoicing or billing discrepancies in ...

Hy-Vee, Inc.

Customer Service

Sioux City, IA · On-site

$15.75 - $21.50/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Qcells

Equipment Manager

Ankeny, IA · On-site

Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project ... Coordination with commercial management to resolve any invoicing or billing discrepancies in ...

Hy-Vee, Inc.

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Compass Group

ROUTE DRIVER - UTILITY (FULL TIME)

Grimes, IA · On-site

$18.25 - $23.75/hr

May assist Customer Service Managers with daily opening and closing of the operation, and training ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

MP Nexlevel

DC SITE OPS MANAGER

Cedar Rapids, IA

... bills for accounting) * Promptly complete authorization of all invoices, receipts, and fuel charges ... Previous utility construction experience and management experience * Data center, mission-critical ...

MP

DC SITE OPS MANAGER

Cedar Rapids, IA · On-site

... bills for accounting) * Promptly complete authorization of all invoices, receipts, and fuel charges ... Previous utility construction experience and management experience * Data center, mission-critical ...

MP NEXLEVEL LLC

DC SITE OPS MANAGER

Cedar Rapids, IA

... bills for accounting) * Promptly complete authorization of all invoices, receipts, and fuel charges ... Previous utility construction experience and management experience * Data center, mission-critical ...

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All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Iowa

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Iowa? For Utility Billing Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Iowa look for? The top searched job categories for Utility Billing Manager jobs in Iowa are:
What cities in Iowa are hiring for Utility Billing Manager jobs? Cities in Iowa with the most Utility Billing Manager job openings:
Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Customer Service

Hy-Vee, Inc.

Cedar Rapids, IA • On-site

$15.75 - $21.25/hr

Part-time

Re-posted 8 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,663 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Customer Service
Department: Grocery
FLSA: Non-Exempt
General Function
Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Positions that Report to you: None
Primary Duties and Responsibilities
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading
      or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
  • Processes Western Union orders.
  • Processes Western Union orders.
  • Sells money orders, cashes payroll, personal, ADC, and social security checks.
  • Sells hunting and fishing licenses.
  • Breaks down and puts money in utility drawers.
  • Signs on postal department, breaks down, and turns off postal register.
  • Processes paid outs.
  • Sends faxes for customers.
  • Counts the days' coupons.
  • Processes refunds for customers and department approved refunds.
  • Answers the telephone for the store using appropriate telephone techniques.
  • Utilizes the intercom system for paging, etc. using appropriate procedures.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities
  • Signs on and off lottery machines.
  • Assists customers with dry cleaning where applicable.
  • Assists customers at the registers where necessary.
  • Sells and redeems lottery tickets.
  • Processes bottle refunds.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience
High school or equivalent experience and over six months up to one year of similar or related work experience.
Physical Requirements
  • Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
  • Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions
This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job
Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
Contacts
Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hy-Vee logo

About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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