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Utility Billing Manager Jobs in Iowa (NOW HIRING)

May assist Customer Service Managers with daily opening and closing of the operation, and training ... Collects money from machines and refills bill and coin changers. * Records transactions on ...

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Customer Service Clerk

Boone, IA · On-site

$15.50 - $19/hr

Non-Exempt General Function Responsible for processing mail, Western Union orders, utility bills ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project ... Coordination with commercial management to resolve any invoicing or billing discrepancies in ...

Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project ... Coordination with commercial management to resolve any invoicing or billing discrepancies in ...

... management of care to patients. The traveler may be asked to float within the same discipline ... April 27-28May 11-12May 26-27Billable OT:36-40 hrs/week, OT billable after 4048 hrs/week, OT ...

Showing results 21-40

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Iowa?

For Utility Billing Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Iowa look for?

The top searched job categories for Utility Billing Manager jobs in Iowa are:

What cities in Iowa are hiring for Utility Billing Manager jobs?

Cities in Iowa with the most Utility Billing Manager job openings:

Infographic showing various Utility Billing Manager job openings in Iowa as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Chief Executive Officer/General Manager (Bouton)

Xenia Rural Water District

Bouton, IA • On-site

$155K - $175K/yr

Full-time

Posted 29 days ago


Key responsibilities

  • Oversee and manage the day-to-day operations of the district.

  • Coordinate and oversee the preparation and administration of the district's annual operating and capital budget.

  • Supervise district management team members and ensure adherence to all applicable laws, rules, and regulations.


Job description

The Xenia Rural Water District Board of Directors is seeking qualified applicants to become the district’s next Chief Executive Officer/General Manager following the planned retirement of the current executive. Xenia Rural Water District is a non-profit rural water utility organization that supplies drinking water to rural landowners and communities in a multi-county region in central Iowa. The district’s service area is located immediately west and north of the Des Moines metropolitan area.

About the District

Xenia Rural Water District was established in 1978 under Chapter 357A of the Iowa Code. It was initially created to provide quality, reliable drinking water to rural landowners in Dallas and Boone counties of central Iowa. However, since that time, the district has grown dramatically. In addition to purchasing water from several public water systems, Xenia operates its own production and treatment facilities utilizing groundwater sources. The district currently provides water service to all or portions of 11 counties, 19 communities, and over 11,300 customers/members in central Iowa. The service area covers 2,529 square miles and includes over 2,890 miles of pipeline.

The district is governed by a seven-member board of directors who are elected from within the service territory to three-year terms. The board meets on the third Thursday of each month. The board consists of four officers (chair, vice-chair, secretary, and three directors). The annual operating income of the district is $20.7 million. Xenia has a total of 31 employees, including the CEO and four division managers.

One of Xenia’s five water supplies is served by Central Iowa Water Works (CIWW), a regional water utility created and responsible for treatment, planning, and wholesale delivery of drinking water across the Des Moines metropolitan area. The district’s remaining public water supplies are served through a combination of purchased water and district-owned and operated treatment facilities.

The board of directors appoints a CEO/GM to oversee and manage the day-to-day operation of the district. The CEO/GM is responsible for providing leadership and organizational direction, including recommendations to the Board of Directors on all policy matters.

Other major duties of the CEO/GM include the following:

  • Coordinate and oversee the preparation and administration of the district’s annual operating and capital budget
  • Long-range operating and capital improvement planning and goal setting
  • Legislative review and advocacy on federal, state, and local rules and regulations impacting the District
  • Supervision of all district management team members
  • Ensure adherence to all applicable laws, rules, and regulations
  • Oversight of consultants and other contracted service providers
  • Coordination, negotiation, and administration of all water purchase and sales agreements
  • Represent the district in various intergovernmental and interagency activities
  • Building and maintaining relationships with customers, regulators, partner utilities, elections officials, and other stakeholders

The board of directors is seeking candidates for the CEO/GM position with experience and education relevant to the management of a public utility operation, with a preference for those who have direct managerial experience in a water supply organization. A minimum of ten years of increasingly responsible managerial/administrative experience is required. Other desirable skills, experience, attributes, and qualifications include:

  • Thorough knowledge of all aspects of public water supply systems, including resource development, treatment, distribution, maintenance, billing, and administration
  • Strong analytical skills including fiscal planning, budgeting, and financial oversight
  • Strong leadership skills with significant supervisory experience
  • Ability to work effectively with the board of directors and to provide board members with strategic direction
  • An understanding of water utility cost of service and rate making
  • Excellent interpersonal and oral/written communication skills
  • An understanding of technologies associated with public utility operations
  • Working knowledge of engineering and construction principles applicable to utility systems
  • Basic understanding of federal and state rules and regulations applicable to public water supply systems
  • The ability to collaborate and cooperate effectively with other water supply systems and other governmental agencies
  • Committed to exceptional customer service and public trust

The starting salary range for the position is $155,000 to $175,000 DOQ/E. The district will also provide a comprehensive benefits package. The CEO/GM position is eligible to participate in the Iowa Public Employees’ Retirement System (IPERS). No later than September 4, 2026.

Xenia Rural Water District is an Equal Opportunity Employer

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