ZipRecruiter

Log In

1

User Voice Jobs (NOW HIRING)

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

... user training and transition planning. • Execute tasks related to call routing, SIP trunking ... Voice and Unified Communications. • Partner with network engineering and telecom teams on ...

Heirloom Cloud

Voice Over Talent

Mount Pleasant, SC · On-site +1

The Role We're searching for the voice of the Heirloom brand-a versatile storyteller who can ... Experience voicing product UI prompts or onboarding. * Comfort with pronouncing archival/media ...

Heirloom

Voice Over Talent

Mount Pleasant, SC · On-site

The Role We're searching for the voice of the Heirloom brand-a versatile storyteller who can ... Experience voicing product UI prompts or onboarding. * Comfort with pronouncing archival/media ...

E*Pro, Inc.

Voice SME

Charlotte, NC · On-site

... UI, Maven deployment utility etc. Experience in designing and developing applications in VXML ... Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... user training and transition planning. • Execute tasks related to call routing, SIP trunking ... Voice and Unified Communications. • Partner with network engineering and telecom teams on ...

Steampunk

UI/UX Designer

Mclean, VA · On-site

As a UI/UX Designer, you will be responsible for guiding government clients through our Design ... You will serve as the voice of the customer and make sure their needs are considered and met within ...

Steampunk

UX/UI Designer

Mclean, VA · On-site

You will serve as the voice of the customer and make sure their needs are considered and met within ... Conduct user research and effectively translate user needs into actionable strategy * Design ...

Customers Bank

Network Voice Engineer

Malvern, PA

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team ... Support and maintain Webex Cloud collaboration services, including user provisioning, dial plan ...

Customers Bank

Network Voice Engineer

Malvern, PA · On-site

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team ... Support and maintain Webex Cloud collaboration services, including user provisioning, dial plan ...

previous page

Showing results 41-60

All JobsUser Voice Jobs

User Voice information

See salary details

$59.5K

$105.4K

$126.5K

How much do user voice jobs pay per year?

As of Aug 5, 2026, the average yearly pay for user voice in the United States is $105,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $117,000.00 per year, depending on experience, location, and employer.

What is a User Voice professional?

A User Voice professional is someone who gathers, analyzes, and represents user feedback to help guide product development and improve user experience. They act as a bridge between users and the product or service team, ensuring that user needs and suggestions are heard and addressed. Their responsibilities may include collecting feedback through surveys, forums, and direct communication, prioritizing suggestions, and working with cross-functional teams to implement improvements.

What are the key skills and qualifications needed to thrive as a User Voice specialist, and why are they important?

To thrive as a User Voice Specialist, you need strong analytical abilities, experience in user research, and a background in customer experience or product management. Familiarity with survey tools, feedback platforms, and data analysis software is typically required. Excellent communication, empathy, and the ability to synthesize diverse feedback make someone stand out in this position. These skills are crucial for accurately representing user perspectives and driving improvements that enhance product satisfaction and user engagement.

How does a User Voice specialist typically collaborate with product and engineering teams to improve user experience?

A User Voice specialist acts as a bridge between users and internal teams, gathering feedback, analyzing user trends, and communicating insights to product managers and engineers. They often participate in cross-functional meetings, present user data, and advocate for user needs during product planning and development. Regular collaboration ensures that user concerns are addressed, and feature improvements are prioritized effectively. This role requires strong communication skills and the ability to translate user feedback into actionable recommendations.

What is the difference between User Voice vs Customer Experience Specialist?

AspectUser VoiceCustomer Experience Specialist
Primary FocusGathering and analyzing user feedbackEnhancing overall customer experience
Skills & CertificationsUser research, survey tools, data analysisCustomer service, communication, UX principles
Work EnvironmentProduct teams, UX departments, research labsCustomer support centers, marketing, product teams
Industry UsageTech, SaaS, software developmentRetail, hospitality, tech, service industries

While both roles focus on understanding customer needs, User Voice primarily involves collecting and analyzing user feedback to inform product decisions. Customer Experience Specialists work to improve the overall customer journey across multiple touchpoints. The roles often overlap but differ in scope and focus, with User Voice being more data-driven and research-oriented, and Customer Experience Specialists focusing on holistic service improvement.

More about User Voice jobs
What job categories do people searching User Voice jobs look for? The top searched job categories for User Voice jobs are:
User Voice jobs near you
Infographic showing various User Voice job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 72% Physical, 4% Hybrid, and 24% Remote job distribution, with an average salary of $105,447 per year, or $50.7 per hour.

Network Telecom Voice Analyst

Solution Partners, Inc.

Kansas City, MO • On-site

Other

Posted 5 days ago

Job description

Tier II Network Voice Telecom Analyst

Job Type: Full-Time
Function: Network / Voice / Telecom Operations

Position Summary

Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Network Engineering, Telecom teams, vendors, and business users.

Key Responsibilities
  • Provide Tier II operational support for Cisco Unified Communications, IP telephony, voice gateways, SIP trunks, Cisco IP phones, Webex Calling, Jabber, Unity voicemail, and collaboration platforms.
  • Troubleshoot voice services including registration failures, call routing, voicemail, extensions, hunt groups, conferencing, transfers, call forwarding, and extension mobility.
  • Diagnose and resolve voice quality issues including packet loss, jitter, latency, dropped calls, echo, one-way audio, and registration failures.
  • Troubleshoot Jabra headsets, speakerphones, USB/Bluetooth audio devices, firmware, connectivity, microphone, speaker, and audio quality issues.
  • Perform structured troubleshooting across endpoints, network connectivity, DHCP, DNS, VLANs, PoE, QoS, Cisco call-control infrastructure, SIP, and carrier services.
  • Support phone deployments, moves, adds, changes (MACDs), user onboarding, office relocations, hardware replacements, and asset management.
  • Own incidents from assignment through resolution while meeting SLA requirements and documenting root cause, troubleshooting steps, and resolutions within the ITSM platform.
  • Analyze recurring incidents, develop knowledge articles, and participate in major incident response and outage troubleshooting.
  • Escalate infrastructure and carrier issues to Tier III engineering and telecom vendors with complete documentation.
Required Technical Skills

Cisco Voice & Collaboration

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity
  • Cisco Jabber
  • Cisco Webex Calling
  • Cisco IP Phones
  • SIP & VoIP
  • Voice Gateways
  • Call Routing & Voicemail

Networking

  • TCP/IP
  • VLANs
  • DHCP
  • DNS
  • QoS
  • PoE
  • Routing & Switching
  • Voice over LAN/WAN

Endpoint Support

  • Jabra Headsets
  • USB & Bluetooth Audio Devices
  • Windows Audio Configuration
  • Firmware & Endpoint Management

IT Service Management

  • ServiceNow, Jira Service Management, BMC, or equivalent
  • Incident & Problem Management
  • SLA Compliance
  • Root Cause Analysis
  • Knowledge Management
Qualifications
  • 3–5 years supporting enterprise voice, telecom, networking, or unified communications environments.
  • 2+ years supporting Cisco Voice technologies preferred.
  • Experience supporting geographically distributed enterprise environments.
  • Strong analytical, troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities while collaborating with Network Engineering, Telecom, Vendors, and Service Desk teams.

Apply