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User Voice Jobs (NOW HIRING)

Bearingstar Insurance

$76K - $95K/yr

Knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code. * Strong understanding of e.911 Services and configuration within UC systems ...

Arbella Service Company

$76K - $95K/yr

Knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code. * Strong understanding of e.911 Services and configuration within UC systems ...

krg technology inc

Voice Engineer 2

Cary, NC · On-site

... overall user experience. - Strong understanding of Network Management implementation and Voice network. Understanding of integrating Cisco Voice networks with other platforms. Experience with ...

nfmstaff

Network Voice Engineer I

Omaha, NE

$45K - $79K/yr

Maximize voice platform performance by monitoring voice metrics, user experience, and peripheral system uptime; provide proactive support to identify and remediate platform issues prior to impacting ...

AmeriSave Mortgage Corp.

$120K - $140K/yr

Collaborate with UX designers to build conversational flows that feel natural, human-like, and contextually adaptive. * Connect voice bots to internal APIs, CRMs, and knowledge bases to power real ...

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User Voice information

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$59.5K

$105.4K

$126.5K

How much do user voice jobs pay per year?

As of Jun 18, 2026, the average yearly pay for user voice in the United States is $105,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $117,000.00 per year, depending on experience, location, and employer.

What is a User Voice professional?

A User Voice professional is someone who gathers, analyzes, and represents user feedback to help guide product development and improve user experience. They act as a bridge between users and the product or service team, ensuring that user needs and suggestions are heard and addressed. Their responsibilities may include collecting feedback through surveys, forums, and direct communication, prioritizing suggestions, and working with cross-functional teams to implement improvements.

What are the key skills and qualifications needed to thrive as a User Voice Specialist, and why are they important?

To thrive as a User Voice Specialist, you need strong analytical abilities, experience in user research, and a background in customer experience or product management. Familiarity with survey tools, feedback platforms, and data analysis software is typically required. Excellent communication, empathy, and the ability to synthesize diverse feedback make someone stand out in this position. These skills are crucial for accurately representing user perspectives and driving improvements that enhance product satisfaction and user engagement.

How does a User Voice specialist typically collaborate with product and engineering teams to improve user experience?

A User Voice specialist acts as a bridge between users and internal teams, gathering feedback, analyzing user trends, and communicating insights to product managers and engineers. They often participate in cross-functional meetings, present user data, and advocate for user needs during product planning and development. Regular collaboration ensures that user concerns are addressed, and feature improvements are prioritized effectively. This role requires strong communication skills and the ability to translate user feedback into actionable recommendations.

What is the difference between User Voice vs Customer Experience Specialist?

AspectUser VoiceCustomer Experience Specialist
Primary FocusGathering and analyzing user feedbackEnhancing overall customer experience
Skills & CertificationsUser research, survey tools, data analysisCustomer service, communication, UX principles
Work EnvironmentProduct teams, UX departments, research labsCustomer support centers, marketing, product teams
Industry UsageTech, SaaS, software developmentRetail, hospitality, tech, service industries

While both roles focus on understanding customer needs, User Voice primarily involves collecting and analyzing user feedback to inform product decisions. Customer Experience Specialists work to improve the overall customer journey across multiple touchpoints. The roles often overlap but differ in scope and focus, with User Voice being more data-driven and research-oriented, and Customer Experience Specialists focusing on holistic service improvement.

More about User Voice jobs
What job categories do people searching User Voice jobs look for? The top searched job categories for User Voice jobs are:
User Voice jobs near you
Infographic showing various User Voice job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,447 per year, or $50.7 per hour.

L1 Voice Support / End User Support

Futran Tech Solutions Pvt. Ltd.

Chicago, IL • On-site

Full-time

Posted 8 days ago

Job description

Role : L1 Voice Support / End User Support
Location : Chicago, IL / Des Moines, IA / St. Louis, MO ( Onsite )
Job Type : Full Time
Desccription:
We need an L1 support engineer for end-user voice support. The person will take support calls from users, troubleshoot issues, and resolve or escalate as needed.
Key responsibilities:
Handle inbound support calls from end users
Provide desktop/laptop support
Troubleshoot Windows, Outlook, VPN, password, connectivity, printer, and basic application issues
Create/update tickets and follow proper escalation process
Provide onsite support when required
Required skills:
1-3 years of L1 helpdesk / desktop support experience
Strong communication and phone support skills
Experience supporting Windows laptops/desktops
Basic knowledge of Active Directory, Office 365, VPN, printers, and ticketing tools
Must be available onsite in Chicago, Des Moines, or St. Louis
Note: Need someone quick, preferably local or nearby, and ready to start immediately.

Apply