ZipRecruiter

Log In

1

User Operations Associate Content Moderation Jobs in Baton Rouge, LA

EMERGENT METHOD

Technical Analyst

Baton Rouge, LA · On-site

This is a full-time position that will support ongoing project operations in Baton Rouge, Louisiana ... Create and deliver training content and provide user support with respect to available dashboard ...

EMERGENT METHOD

Technical Analyst

Baton Rouge, LA · On-site

This is a full-time position that will support ongoing project operations in Baton Rouge, Louisiana ... Create and deliver training content and provide user support with respect to available dashboard ...

EWF

IT Technician/Network Manager

Baton Rouge, LA · On-site

$35.76/hr

... operations, and performance reporting.This role operates on a federal law enforcement training ... Maintain an open network configuration (no user authentication required) with active content ...

T Baker Smith

IT Technician

Prairieville, LA · On-site

... associates across all offices. This role ensures reliable technology operation by resolving ... Deliver Consistent, Standards-Based End-User Support * Apply defined IT configurations, procedures ...

next page

Showing results 1-20

All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in Baton Rouge, LA

User Operations Associate Content Moderation information

See Baton Rouge, LA salary details

$23.5K

$88.7K

$129.1K

How much do user operations associate content moderation jobs pay per year?

As of Jul 24, 2026, the average yearly pay for user operations associate content moderation in Baton Rouge, LA is $88,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $120,800.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in Baton Rouge, LA? For User Operations Associate Content Moderation jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in Baton Rouge, LA look for? The top searched job categories for User Operations Associate Content Moderation jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for User Operations Associate Content Moderation jobs? Cities near Baton Rouge, LA with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Web & Digital Accessibility Manager

Web & Digital Accessibility Manager

Louisiana Community and Technical College System

Baton Rouge, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Web & Digital Accessibility Manager
Job no: 495531
Work type: Staff Full-Time
Location: Baton Rouge, LA
Categories: Media Services, Public Relations, Technical, Web Development
Web & Digital Accessibility Manager
Baton Rouge Community College (BRCC)
Baton Rouge, Louisiana
Building Accessible Online Environments, Encouraging Innovation, and Supporting Institutional Excellence
The Web & Digital Accessibility Manager serves as the College's authority for web governance, digital accessibility compliance, and the strategic management of BRCC's public-facing website. This position oversees the enterprise CMS (Content Management System), ensures compliance with all state and federal accessibility requirements, and serves as BRCC's designated Digital Accessibility Coordinator. The position operates at the intersection of communications, information technology, marketing, and compliance - establishing standards, reducing institutional risk, and ensuring a consistent, high-quality user experience for all audiences that aligns with the college's marketing and branding efforts.
Key Responsibilities
Content Operations & Campus Support - 35%
  • Manage a distributed network of campus content editors; develop documentation, checklists, and resources for campus contributors
  • Partner with departments to improve clarity and effectiveness of high-impact content
  • Create web pages, edit content, post updates and emergency messages as needed, and support campus with all necessary web content

Web Administration & CMS Management - 20%
  • Administer and maintain the College's enterprise CMS (Content Management System), including templates, workflows, and user permissions
  • Perform technical updates, code-level fixes, and performance optimization
  • Provide front-end development support (HTML, CSS [Cascading Style Sheets], JavaScript)
  • Troubleshoot issues with integrations, third-party tools, and user-facing functionality

  • Coordinate with IT and vendors on hosting, security, and performance

Digital Accessibility Compliance - 20%
  • Lead institutional compliance with WCAG (Web Content Accessibility Guidelines) 2.2 AA, ADA (Americans with Disabilities Act), Section 508, and PPM 74 (Louisiana Policy and Procedure Memorandum Number 74), and future standards as they evolve over time
  • Conduct manual and automated accessibility audits of content and templates
  • Remediate accessibility issues at both the content and code level
  • Validate accessibility using assistive technologies
  • Review third party tools and VPATs (Voluntary Product Accessibility Templates) for compliance
  • Maintain documentation, reporting, and communication related to accessibility initiatives
  • Conduct campus-wide accessibility training for employees

Web Governance - 10%
  • Help develop, implement, and enforce web governance and accessibility policies
  • Establish standards for content quality, metadata, SEO (Search Engine Optimization), and publishing workflows
  • Support procurement processes by evaluating accessibility conformance

Analytics - 10%
  • Monitor analytics to inform improvements in navigation, content, and user experience
  • Track accessibility metrics and remediation progress
  • Identify systemic issues and implement scalable, template level solutions
  • Stay current with evolving standards in accessibility, SEO (Search Engine Optimization), UX (User Experience), and digital strategy

Other - 5%
  • Other duties as assigned

Minimum Qualifications
Education
  • High school diploma or equivalent required.

Experience
  • 5 years of experience with CMS (Content Management System) administration and front-end web development (HTML, CSS [Cascading Style Sheets], JavaScript, Python)
  • 5 years of experience with Web/Digital Accessibility best practices, tools, regulations and policies
  • 3 years of experience working in digital communications, marketing or PR

Required Licenses or Certifications:
  • Certifications/Licenses Required: Certification in digital marketing, such as DMI-CDMP (Digital Marketing Institute-Certified Digital Marketing Professional) or comparable certification
  • Certification in web/digital accessibility, such as CPACC (Certified Professional in Accessibility Core Competencies), CPWA (Certified Professional in Web Accessibility), WAS (Web Accessibility Specialist) or other WCAG (Web Content Accessibility Guidelines) certifications.

Knowledge, Skills & Abilities
  • Demonstrated knowledge of HTML, CSS (Cascading Style Sheets), JavaScript and Python
  • Proven knowledge of WCAG (Web Content Accessibility Guidelines), ADA (Americans with Disabilities Act), Section 508, and digital accessibility best practices
  • Extensive experience with analytics tools such as GA4 (Google Analytics 4)
  • Extensive experience using Adobe Creative Suite products
  • Strong communication, organizational, and project-management skills
  • Ability to multi-task and work on multiple projects simultaneously
  • Ability to establish and maintain effective working relationships with faculty and staff

Preferred Education
  • Bachelor's degree in web development, digital communications, information systems, or related field

  • Certifications/Licenses Required: Multiple certifications in web/digital accessibility, such as CPACC (Certified Professional in Accessibility Core Competencies), CPWA (Certified Professional in Web Accessibility), WAS (Web Accessibility Specialist) or other WCAG (Web Content Accessibility Guidelines) certifications.

Preferred Experience
  • More than 8 years of experience with CMS (Content Management System) administration and front-end web development (HTML, CSS [Cascading Style Sheets], JavaScript, Python)
  • More than 8 years of experience with Web/Digital Accessibility best practices, tools, regulations and policies
  • More than 3 years of experience working in digital communications, marketing or PR in higher education or public-sector environments

Preferred Knowledge, Skills & Abilities
  • Demonstrated knowledge of SEO (Search Engine Optimization), content strategy, and UX (User Experience) principles
  • Proven ability to create and promote content and news effectively on websites
  • Demonstrated knowledge of web marketing strategies and practices
  • Experience with student recruitment on college/university websites

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.
Why Join BRCC?
Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.
Passing pre-employment criminal background screen is required as a condition of employment.
Advertised: 09 Jun 2026 Central Daylight Time
Applications close:
Whatsapp Facebook LinkedIn Email App

Apply