Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
San Antonio, TX · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
San Antonio, TX · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Tampa, FL · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Tampa, FL · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
San Antonio, TX · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
San Antonio, TX · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Phoenix, AZ · On-site +1
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Tampa, FL · On-site
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
Tampa, FL · On-site
$43K - $44K/yr
At USAA, our mission is to empower our members to achieve financial security through highly ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line ...
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line ...
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line ...
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line ...
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line ...
As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line ...
At USAA, our mission is to empower our members to achieve financial security through highly ... OR 4 additional years of relevant education and/or experience. * 8 or more years of customer ...
At USAA, our mission is to empower our members to achieve financial security through highly ... OR 4 additional years of relevant education and/or experience. * 8 or more years of customer ...
At USAA, our mission is to empower our members to achieve financial security through highly ... OR 4 additional years of relevant education and/or experience. * 8 or more years of customer ...
At USAA, our mission is to empower our members to achieve financial security through highly ... OR 4 additional years of relevant education and/or experience. * 8 or more years of customer ...
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA ...
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA ...
At USAA, our mission is to empower our members to achieve financial security through highly ... OR 4 additional years of relevant education and/or experience. * 8 or more years of customer ...
At USAA, our mission is to empower our members to achieve financial security through highly ... OR 4 additional years of relevant education and/or experience. * 8 or more years of customer ...
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA ...
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA ...
Colorado Springs, CO · On-site
$47K - $50K/yr
As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty ...
Colorado Springs, CO · On-site
$47K - $50K/yr
As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty ...
Phoenix, AZ · Hybrid
$46K - $50K/yr
As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty ...
Phoenix, AZ · Hybrid
$46K - $50K/yr
As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty ...
$11.78 - $13.79
3% of jobs
$13.79 - $15.80
21% of jobs
$15.84 is the 25th percentile. Wages below this are outliers.
$15.80 - $17.81
29% of jobs
$17.81 - $19.82
6% of jobs
$19.82 - $21.83
6% of jobs
$21.83 - $23.84
5% of jobs
$23.84 - $25.85
2% of jobs
$25.85 - $27.86
1% of jobs
$28.87 is the 75th percentile. Wages above this are outliers.
$27.86 - $29.87
1% of jobs
$29.87 - $31.88
0% of jobs
$31.88 - $33.89
24% of jobs
$11
$23
$33
A USAA Customer Service job involves assisting members with their banking, insurance, and financial needs through phone, chat, or email. Representatives help answer questions, resolve issues, and provide guidance on USAA products and services. The role requires strong communication skills, problem-solving abilities, and a commitment to excellent customer service. Employees typically work in a fast-paced environment with a focus on supporting military members and their families.
To thrive as a USAA Customer Service representative, you generally need strong communication skills, problem-solving abilities, and prior customer service experience, often with a high school diploma or equivalent. Familiarity with CRM software, telephony systems, and digital banking platforms is typically beneficial. Outstanding empathy, patience, and adaptability will help you excel when assisting diverse members or handling challenging situations. These skills are essential to deliver reliable service, foster positive member experiences, and uphold USAA’s reputation for exceptional support.
USAA Customer Service representatives frequently encounter high call volumes and complex member inquiries, which can require effective time management and problem-solving. To address these challenges, representatives receive extensive training, ongoing support from supervisors, and access to comprehensive knowledge bases. Collaboration with specialized teams, such as claims or technical support, is common for resolving unique issues efficiently. USAA emphasizes a supportive team environment and continuous learning to help representatives deliver timely and accurate assistance. These resources ensure that employees feel prepared and supported, even during busy periods.
Cities with the most Usaa Customer Service job openings:
States with the most job openings for Usaa Customer Service jobs include:
The top searched job categories for Usaa Customer Service jobs are:
$43K - $44K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 3 days ago. Applications are no longer accepted.
8.2
Based on 265 frontline employees who took The Breakroom Quiz
53rd of 175 rated banks
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do:
Handle inbound member calls in a fast-paced contact center environment
Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
Advise and educate members on available USAA digital tools and resources to improve the user experience
Provide outstanding member service by demonstrating empathy, active listening, and professionalism
Apply strong time and call management skills in assisting members with banking needs
Embrace continuous improvement and development through coaching and collaboration with manager and team members
What you have:
High School Diploma OR GED
Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
Ability to prioritize and multi-task while navigating through multiple business applications
Strong interpersonal and communication skills
Successful completion of a job-related assessment is required
What sets you apart:
1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust
Proven success in a high‑volume, fast‑paced contact center environment
6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations
US military experience through military service or a military spouse/domestic partner
Compensation range: The hiring range for this position is: $43,680.00- $44,680.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sourced by ZipRecruiter
Finance and insurance
10,000+ Employees
San Antonio, TX, US
1922
