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Unlicensed Customer Service Representative Jobs (NOW HIRING)

MMC Group

Customer Service Representative | CSR

Austin, TX

$16 - $21.75/hr

Customer Service Representative (CSR) - Medicaid Provider Support Location : Austin, TX Onsite Position , Local Candidates Only Schedule Availability Required : Candidates must be available to work ...

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How much do unlicensed customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for unlicensed customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Unlicensed Customer Service Representative, and why are they important?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by Unlicensed Customer Service Representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is an Unlicensed Customer Service Representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

More about Unlicensed Customer Service Representative jobs
What cities are hiring for Unlicensed Customer Service Representative jobs? Cities with the most Unlicensed Customer Service Representative job openings:
What states have the most Unlicensed Customer Service Representative jobs? States with the most job openings for Unlicensed Customer Service Representative jobs include:
What job categories do people searching Unlicensed Customer Service Representative jobs look for? The top searched job categories for Unlicensed Customer Service Representative jobs are:
Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

JF Plumbing & Heating

Owings Mills, MD

$20 - $25/hr

Full-time

Medical, PTO

Posted 3 days ago

Job description

Honest Abe Home Services

*Affiliate Company of JF Plumbing & Heating*

Honest Abe Home Services is seeking an exceptional Customer Service Representative!


Job Title: Customer Service Representative (CSR)

Type: Full-Time

Compensation: $20-$25/hour based on experience + benefits

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About Us

At Honest Abe Home Services, we take pride in delivering top-quality plumbing and HVAC services with honesty, professionalism, and a strong focus on customer satisfaction. We’re a fast-growing company looking for a reliable and organized individual to join our team as a CSR with light admin duties. If you thrive in a fast-paced environment, love helping people, and have great attention to detail, we want to meet you!

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Position Summary

This role includes customer service responsibilities including inbound and outbound calling, scheduling and dispatching. Some light administrative work may also be required. You’ll be the friendly voice our customers hear when they call and the organizational backbone supporting daily office operations. The ideal candidate is proactive, tech-savvy, and eager to be part of a collaborative team.

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Key Responsibilities

Customer Service (CSR Duties)

· Answer incoming calls and emails professionally and promptly

· Schedule appointments and dispatch service technicians

· Provide information about services and address customer inquiries

· Follow up with customers post-service to ensure satisfaction

· Maintain accurate customer records in our CRM system

Administrative Support

· Assist with day-to-day office operations (filing, organizing, ordering supplies)

· Manage incoming and outgoing mail and packages

· Assist with support of billing, invoicing, and data entry tasks as needed.

· Help maintain documentation for technicians and compliance records

· Assist with HR or marketing tasks as needed (depending on skillset)

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Requirements

· Previous experience in customer service or administrative support (1+ year preferred)

· Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus

· Strong verbal and written communication skills

· Comfortable using scheduling software, email, and CRM platforms

· Detail-oriented and highly organized

· Ability to multitask in a dynamic office environment

· Positive attitude and team-oriented mindset

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Benefits

· Competitive hourly wage or salary (based on experience)

· Paid holidays and vacation

· Health insurance options

· Opportunities for professional growth and advancement

· Supportive and friendly team environment

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Join Our Team!

We believe in building a team that grows with us. If you’re dependable, organized, and enjoy helping people, we’d love to hear from you!