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Unlicensed Customer Service Representative Jobs in Addison, IL

Union Insurance Group

Customer Service Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Customer Service Representative's day-to-day activities include internal interactions with UIG colleagues, external interactions with clients and underwriters, work within the management ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

New

Speedway LLC

Customer Service Representative

Plainfield, IL · On-site

$3.2K/wk

  • Medical

  • Dental

  • Life

  • Retirement

The Customer Service Representative embodies & exhibits the principles of Consistent Exceptional Customer Service (Customer Interaction, Store Appearance & Product Availability) in every interaction ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$750 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

New

Union Insurance Group

Customer Service Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Customer Service Representative's day-to-day activities include internal interactions with UIG colleagues, external interactions with clients and underwriters, work within the management ...

KNIPEX Tools LP

Customer Service Representative

Buffalo Grove, IL · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A KTLP Customer Service Representative provides world - class service to all external and internal customers. Position Overview The Customer Service Representative's role encompasses the complete ...

Addison Group

Customer Service Representative

Burr Ridge, IL · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Representative Industry: Manufacturing / Distribution Location (City, State): Burr Ridge, IL (Hybrid - 2 days onsite, 3 days remote) Assignment Type: Contract (through December with ...

Addison Group

Customer Service Representative

Burr Ridge, IL · Remote

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Representative Industry: Manufacturing / Distribution Location (City, State): Burr Ridge, IL (Hybrid - 2 days onsite, 3 days remote) Assignment Type: Contract (through December with ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Addison, IL

Unlicensed Customer Service Representative information

See Addison, IL salary details

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How much do unlicensed customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for unlicensed customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support. However, some industries or companies may require specific training or certifications, especially if handling sensitive information or technical systems.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Addison, IL?

For Unlicensed Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Unlicensed Customer Service Representative jobs?

Cities near Addison, IL with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Representative

Union Insurance Group

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

About us:
For close to three decades, Union Insurance Group has designed its policies to specifically meet the unique needs of labor organizations. We insure more than 6,800 labor organizations across the country ranging from small Locals to Internationals.
Union Insurance Group is an equal opportunity employer. Beyond insuring working families, we are committed to giving back and supporting charitable organizations. For example, during our 25-year anniversary, staff participated in 25 different volunteer opportunities.
Job Summary:
Reporting to an Account Executive, the Customer Service Representative is a key member of our team structure, ensuring client data is accurate and reliable. Working alongside an Account Manager and Account Executive, the Customer Service Representative plays an important role by delivering exceptional customer service to protect working families and helping UIG grow and develop. The Customer Service Representative's day-to-day activities include internal interactions with UIG colleagues, external interactions with clients and underwriters, work within the management operating system, and ongoing education. Education is centered around increasing insurance knowledge and business acumen. Opportunity exists for a Customer Service Representative to move into an Account Manager position in the future.
Responsibilities:

  • Develop and maintain customer confidence and satisfaction through email and phone interactions, as well as preparing documents for customer and underwriter review.
  • Verify client risks and exposures are correctly matched to policy and initiating any required changes.
  • Keep the team on track by assisting with applications and setting up renewal and pre-renewal files.
  • Solve problems by working with clients and companies to resolve issues, acting as a liaison when necessary and referring unresolved customer grievances or complex customer interactions to senior team members.
  • Be a steward of customer data through input and maintenance of client information such as recording customer interactions and transactions and detailing inquiries, complaints and comments.
  • Participate in UIG growth and development by attending agency meetings and following agency guidelines with a continual focus on quality and accuracy.
  • Perform other duties as assigned.
Education and Experience:
  • High School degree or GED required.
  • Experience in an administrative or customer service role, preferably in a labor or insurance related organization.
  • Experience using technology and willingness to learn.
Required Certifications/Licenses:
Illinois Property and Casualty License within three months of employment. UIG will pay for license course and test.
Other Required Skills and Abilities:
  • Detail orientated.
  • Customer service orientated.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Ability to interact professionally with a wide range of constituencies, including clients, insurance companies and labor leaders.
  • Ability to maintain composure and a friendly professional demeanor in a fast-paced environment setting serving a wide-range of customers and companies.
  • Ability to work under pressure, handle multiple tasks simultaneously and meet deadlines.
  • Ability to exercise discretion due to confidential nature of the work.
  • Ability to use technology for communication, presentation and development. Competent with MS Office products.
Benefits:
  • Health Insurance
  • Dental
  • Vision
  • Long Term Disability
  • Group Life
  • 401K Retirement Plan
  • Insurance education and designation expense reimbursement
  • Incentives for obtaining insurance designation
  • Support for professional development

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